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gchiu

1188 posts

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#91928 23-Oct-2011 17:20
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I just bought a Kobo ebook from the Whitcoulls website, and it appears in my orders as dispatched, but doesn't appear in my elibrary when I browse their shop using my web browser.  I also got an email confirmation of purchase.  The book was $6.95 so definitely not the paper version ... anyone know if this is a glitch?  No one manning their 24/7 phones either :(

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gchiu

1188 posts

Uber Geek

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DR

  #537404 25-Oct-2011 19:40
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Finally managed to get hold of a real live person ... from a number hidden in the FAQs ( and not on the help page ). I was told they're experiencing difficulties moving purchases to the customers' elibrary .. so she did it manually for me. One would think there would be a status page or something ...

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