"T1 helpdesk used to be a good start, these days it's fairly rare to be able to do that with technical prowess as that's not really what they hire for anymore.

There are a few exceptions to that still out there.. but rare in telco, unfortunately."

Which is a bit dumb really, as if they did hire on smarts the customer experience (can not recall the term for the "score") may be a hell of a lot better. But then again is an organisation the likes of Spark and Voda going to give access to a T1 rep that could potentionally cause havoc, i.e you restarted the BRAS cause customer xyz was having Wifi problems..., better for Level one to take detialed notes and pass it up the chain.

Edit: Didnot Quote @Hio77 correctly