Experienced MSP IT Operations Manager.
Been with my current company for 4-5 years now and looking to venture out to see what else is out there.
In my current role I look after: Service Desk, Field / System Engineers (national) and NOC Team.
I am in charge of hiring, KPI's, HR related matters, Salary increase etc
I love customer service, process and off course geeky things :)
Basically everything you would expect out of a Operations Manager and a few extras.
If you would like to discuss further I am happy to do so, please send me a PM.