Wow.  that is a *very* specific person you are looking for, both in the desired attributes and that this person would be happy with a fixed term contract.  Sounds like it would be a very interesting position through.  Good luck with the search!

Hi, 

I'm looking for an entry into IT support, would you have anything suitable? 

I don't have any experience but have been studying CompTIA A+ and am getting familiar with it. I'm also self taught with Windows general features and the operating of it.

Thanks.

Hi!

We're kind of a specialised unit in eResearch (or cyberinfrastructure if you're American), so we usually recruit in the more senior or specialised end of the spectra (a quarter of our guys have PhDs), but to get in to IT support (and I'm definitely not an expert given that I've got more of a physics/supercomputing background), my suggestion would be to start in end user/desktop IT support, learn the basics in how to use ticketing systems, providing customer service and troubleshooting things. The last bit is the one you then expand on by adding more advanced knowledge to as much as possible and whatever specialisation you think is interesting and relevant in the future. (For example, at the moment we mostly hire people with Linux container experience or an interest in supporting private cloud services in OpenStack. The experience doesn't always relate to their previous job, so demonstrating a personal interest in advanced technologies is key for us.)

Getting on to the first rung in the ladder is always the hardest, so don't feel afraid to bolster your work experience with anything you think is remotely relevant, from casual development work to event support staff etc.

Universities/councils are usually places that provide a reasonable turnaround in support staff. The starting salaries are of course not great, but it does provide a ticket in to the area and usually some basic ITIL etc training.

Not sure if any of this was helpful, but best of luck in your endeavours!

Can't find it on Seek (I guess I'm no good at IT Research).

A few details to narrow it down would be helpful.

frankv:

 

Can't find it on Seek (I guess I'm no good at IT Research).

 

A few details to narrow it down would be helpful.

 

 

 

One detail you might want to check out is the date it was posted. :-)

gbwelly:

 

frankv:

 

Can't find it on Seek (I guess I'm no good at IT Research).

 

A few details to narrow it down would be helpful.

 

 

 

 

 

 

One detail you might want to check out is the date it was posted. :-)

 

 

 

 I saw that it closed on "Friday". And read the date as far as "23". Really bad at research, I guess! 

Gooz:

 

Hi!

 

We're kind of a specialised unit in eResearch (or cyberinfrastructure if you're American), so we usually recruit in the more senior or specialised end of the spectra (a quarter of our guys have PhDs), but to get in to IT support (and I'm definitely not an expert given that I've got more of a physics/supercomputing background), my suggestion would be to start in end user/desktop IT support, learn the basics in how to use ticketing systems, providing customer service and troubleshooting things. The last bit is the one you then expand on by adding more advanced knowledge to as much as possible and whatever specialisation you think is interesting and relevant in the future. (For example, at the moment we mostly hire people with Linux container experience or an interest in supporting private cloud services in OpenStack. The experience doesn't always relate to their previous job, so demonstrating a personal interest in advanced technologies is key for us.)

 

Getting on to the first rung in the ladder is always the hardest, so don't feel afraid to bolster your work experience with anything you think is remotely relevant, from casual development work to event support staff etc.

 

Universities/councils are usually places that provide a reasonable turnaround in support staff. The starting salaries are of course not great, but it does provide a ticket in to the area and usually some basic ITIL etc training.

 

Not sure if any of this was helpful, but best of luck in your endeavours!

 

Thanks for your reply. Getting on the first rung of the ladder is proving to be quite difficult but I find that in any industry in NZ, there's never many people around willing to give someone a chance. It's really a matter of looking out for the jobs that are offering some training to people with no experience to give them a start which can be difficult. We just have to keep trying. Thanks.