I've been working as an IT Support analyst for over 15 years. After one year break, I decided to work as a freelancer, not only doing computer repairs but building websites as well.

I like the freedom to manage my time, but working from home can be very lonely. Sometimes it looks like a roller-coaster ride, you know, with ups and downs. Dealing with small business and home users is easy, but they don't have lots of money to invest in IT or websites.

I'm trying to return to the IT support/help desk workforce, but for the first time in my life, it's been a real challenge to get a job, and I don't know why. I have great work experience and a more mature perspective. Plus a lot of energy and enthusiasm about returning to the IT industry.

It's quite frustrating when I see a job ad that I know that I could perform very well, and I know I could add value to that company and their clients, but I'm not even getting shortlisted for interviews. More about me and my skills:

I'm 37 years old. I live in Christchurch.

Linux support analyst for over 5 years - So, a command line prompt doesn't scare me haha.

Certification - CCT RT certification (Cisco Certified Technican Routing and Switching - expired since last February, but you got the idea, I have networking skills).

DNS, hosting, email services, Windows platforms, great customer service. I am a friendly guy. Check it out my introduction topic.

English isn't my first language, but my partner, NZ family, friends, and current clients are Kiwis, and I have no communication problems at all.

How can I convince prospective employers that I am not technologically obsolete?

What do you guys reckon? Should I focus on a particular trend? Certifications? I'm always studying and learning something new. Recently I was watching videos about 'Windows 10: Manage and Maintain' and the current one is 'ITIL Foundations.', you know, just to keep those things fresh in my mind. I'd appreciate your insights. [end of the blog /]

Edit: deleting a doubled content line.