iMessage still fails to Activate (Telecom)???

Forums › Apple iOS and devices › iMessage still fails to Activate (Telecom)???

surfisup1000

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#133468 23-Oct-2013 12:17

My iphone is connected to telecom, and I still cannot get imessage to work.

Have reset network settings /rebooted/ toggled imessage on/off etc and a combination of those but imessage fails to activate or gets stuck on 'waiting to activate'.

Is this telecom related or apple? I wasn't sure thus posting under apple forum.

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#920325 23-Oct-2013 12:21

The 7.0.3 update released this morning is supposed to fix iMessage issues. have you updated?

trig42

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#920326 23-Oct-2013 12:21

Does this happen when both on Cellular Data and on WiFi?

andyb

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Spark NZ

#920327 23-Oct-2013 12:22

Updated to iOS 7.0.3? I had the same issue on 7.0.2, a back up and restore from back up sorted it.

andyb

johnr

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#920333 23-Oct-2013 12:30

trig42: Does this happen when both on Cellular Data and on WiFi?

imessage activation is over SMS

surfisup1000

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#920351 23-Oct-2013 12:42

I am on 7.03.

iMessage not activating on first go, so I tried all of the troubleshooting steps that I could find.

One of those, was to disable 3g, then do that activation, but that didn't work either.

So, the last attempt was : turn off imessage/facetime, reset network settings, disabled 3g, rebooted the phone, then, enabled facetime/imessage but it is just stuck on 'waiting to activate'.

andyb

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Spark NZ

#920355 23-Oct-2013 12:46

As I said, give a back up, wipe and reinstall from backup a bash.

andyb

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westy_nz

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#920356 23-Oct-2013 12:47

I'm in the same boat.

I've tried all the tricks.

Just installed iOS 7.0.3 without doing any type of restore and set it up as a new iPhone. STILL showing waiting to activate.

westy_nz

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#920361 23-Oct-2013 12:50

Just thinking if its using SMS... My number is a port from Vodafone onto Telecom. Could that be part of the problem...

Although iMessage was working fine on iOS6 for me.

andrewNZ

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#920374 23-Oct-2013 13:04

Ported #'s were an issue a long time back, but that was fixed. I think it was more of a provider issue than an Apple issue.

If this an update that is supposed to fix iMessage there is a pretty good chance the servers are a bit overwhelmed due to the millions of devices trying to register for iMessage again.

Last time I turned it on (a long time ago), it took about 1/2 an hour to register.

jnimmo

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#920592 23-Oct-2013 19:30

I had a weird one yesterday when a friend's iMessage was OFF, and you just couldn't slide the toggle across to on.
Did a hard reset (hold power and home, wait until it turns off, wait until it turns on, then off again) which seemed to sort it out then came straight back on (and received about 15 iMessages that had been queuing up over the week).

davidcole

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#920620 23-Oct-2013 20:21

After a 7.0.3 update today I had a bit of a mission getting imessage, notifications and facetime working.

I saw some stuff about restoring. But I ended up doing a reboot, that didn't sort it, then going to airplane mode. Then it started responding.

But I'd had imessage etc all working before the update and am on 2degress. YMMV

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Kickass

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#920652 23-Oct-2013 20:46

same problem here - really annoying ....

Been happening for the past ten days - its like telecom have blocked the number sent the SMS from?

restored, reset network settings , used iphones 5 and iphone 5S - same problem :(

johnr

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#920660 23-Oct-2013 20:52

Ask someone in Telecom NZ to check if they can see a response SMS coming back from Apple after imessage is switched on, I would stop hard resetting handsets and resetting network settings I don't think this is going to add any value

I looked into this issue on the Vodafone side when Facetime activation broke and I found the issue quite quickly

John

westy_nz

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#920729 23-Oct-2013 22:29

No idea who to contact in Telecom about this, so I've started a thread over on the Telecom forum to see if we can get a response from a Telecom representative.

See http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=133495

There is a recommendation to ring the mobile help desk there. I'll give that a go tomorrow if it still hasn't activated.

ajobbins

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#920737 23-Oct-2013 22:38

Do you (or does Telecom) have a 'premium SMS' blocking service? If they do, that could be breaking it (I know it breaks it on Voda AU if you turn the premium SMS option off)

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