Apple Being Sued for 'Purposefully Slowing Down Older iPhone Models'

Forums › Apple iOS and devices › Apple Being Sued for 'Purposefully Slowing Down Older iPhone Models'

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#1929915 5-Jan-2018 15:27

dafman:

tdgeek:

I dont think people buy a new phone for the battery.

But a lot of people buy new phones when their old phones suffer from sluggish performance - esp. around the time of a new version release.

(sluggish performance aka Apple's secret software gift).

People buy phones because

1. They want the latest and greatest

2. They upgrade every 2 or 3 years

3. A new feature that adds value to their use case

Now, anti Apple posters who cannot help themselves in this thread, well they wont be bothered by an Apple issue, they should be trolling elsewhere!

danza

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#1932219 8-Jan-2018 13:12

dafman:
danza:

Still good on apple for cheap battery change or a usable phone even when the battery is almost dead.

They're ONLY giving cheap battery change because they got caught out secretly slowing their users phones down.

Nah the older route is just buy battery from decent site like ifixit for 15-20 bucks and swap it yourself.
People who doesn’t have the ability to do that will mostly likely just want a usable phone over its lifetime.

It’s funny to see people saying that “apple shouldn’t make their older phones last longer on degraded battery”.

BlinkyBill

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#1932225 8-Jan-2018 13:20

My daughter got her 6 battery replaced, in Amsterdam’s Apple Store. She says it has restored performance to as new, and it cost either 29 or 23 Euro.

Starscream122

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#1935490 10-Jan-2018 12:51

I wonder if iPads are affected I would assume so...

mattwnz

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#1935546 10-Jan-2018 13:31

Apparently the crashing problem is also affecting 5s users, but the software update for some reason only slows down iPhone 6 users and newer. So iPhone 5s users are stuck with a crashing phone. Mine has over the last few weeks started crashing at the 30 - 40 % mark, and it then forces me to plug it in to charge. It is only 18 months old so am considering contacting Apple for a solutIon. The battery test app shows the battery is about 10 percent worn but not sure how accurate that is. But I would have charged it 500 times as I charge it every night

tdgeek

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#1935553 10-Jan-2018 13:39

mattwnz: Apparently the crashing problem is also affecting 5s users, but the software update for some reason only slows down iPhone 6 users and newer. So iPhone 5s users are stuck with a crashing phone. Mine has over the last few weeks started crashing at the 30 - 40 % mark, and it then forces me to plug it in to charge. It is only 18 months old so am considering contacting Apple for a solutIon. The battery test app shows the battery is about 10 percent worn but not sure how accurate that is. But I would have charged it 500 times as I charge it every night

Suirely thats a case of faulty, admitted, and unresolved? I would call them. Their ability to help exceeds most other retailers, so well worth a go

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Pumpedd

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#1935680 10-Jan-2018 15:35

I will wait for the new battery apps Apple are releasing.

amiga500

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#1935707 10-Jan-2018 16:07

Now Apple is in trouble with the EU. One way of looking at this issue is that when MS brought out Windows 7 to replace Vista, people found their PCs ran faster with Windows 7! Why is this so? I would say because MS is a software company while Apple makes hardware and software. When MS brought out service packs for Windows XP and Windows 7 I don't remember people saying that their PCs slowed down.

However, in my opinion it is not only Apple playing these games. I have a Samsung S3 that I bought about 3 years ago - it was on a good discount by then of course. In three years I have bought 2 new batteries neither of which have improved its speed or battery life. The S3 experience I have had bears no resemblance to the reviews of the S3 done in 2012. I have done several factory resets, tried many battery saver apps, tried multiple light launchers. While I have no way of proving it I would not be amazed if Samsung has written some code to subtly slow the phone down or to drain its battery.

Tinkerisk

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#1935931 11-Jan-2018 05:54

amiga500:

Now Apple is in trouble with the EU.

Yepp. France has opened the box and Israel seems to follow.

The French Consumer Fraud Group accused Apple for 'Alleged Deception' and 'Planned Obsolescence'.

Qui nihil scit, omnia credere debet.
Firewalls do NOT stop dragons.
In effect we have everything to hide from someone, and no idea who someone is.

dafman

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#1936173 11-Jan-2018 12:42

Senator wants Apple to answer questions on slowing iPhones

Some good questions here:

1. if Apple considered making free battery replacements available or if it explored offering rebates for customers who paid full price for replacement batteries.

2. if Apple notified consumers of the throttling feature in software updates, which slows the phone, and if customers had the option of declining the update.

3. if similar software was used in earlier iPhone models.

Pumpedd

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#1936206 11-Jan-2018 13:08

dafman:

Senator wants Apple to answer questions on slowing iPhones

Some good questions here:

1. if Apple considered making free battery replacements available or if it explored offering rebates for customers who paid full price for replacement batteries.

2. if Apple notified consumers of the throttling feature in software updates, which slows the phone, and if customers had the option of declining the update.

3. if similar software was used in earlier iPhone models.

Apple def have some legit questions that need answering away from their spin docs.

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mattwnz

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#1936209 11-Jan-2018 13:15

Pumpedd:

I will wait for the new battery apps Apple are releasing.

I suspect they will be very basic and dumbed down to something everyone can understand, rather than providing indepth information.

I contacted apple about my battery. About an hour of time used. They ran diagnostics on the battery and said that it was in perfect working order, so didn't need replacing. This is despite the fact that the battery testing app 'battery life' I ran showed it had a 10% battery wear level and was ranked as 'average', and it has likely been through around 500 charging cycles, and it had been randomly shutting down while being actively used on 30-40% charge.They could see that it had shut down prematurely while still having charge, so they wanted me to update to the latest version of ios as they said that the latest version has fixes in it. I said that I didn't want to update to the latest version , because it would cause more laggyness on the phone, and youtube videos of tests between ios versions showed that the phone ran noticeably slower under the latest version, and app launch times were shown to be slower, but that was their only solution. So I have updated and it is now noticeably slower and more laggy than before. Not sure yet though if the battery problem persists or not, and they have said test it over the next week and note the time and date it crashes so they can check the diagnostics. But I can sympathize as to why people want to update to a new faster device after upgrading ios, as I am almost at that point myself.

Pumpedd

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#1936278 11-Jan-2018 15:09

They must replace the battery if requested...offer ends december 2018.

mattwnz

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#1937272 11-Jan-2018 15:28

Pumpedd:

They must replace the battery if requested...offer ends december 2018.

According to Apples policy, it is only for the iphone 6 and above. Mine is a 18 month old 5S, which still has the problem with crashing at about 30%. It appears that it is $74 to get the battery switched in NZ as it states there is a $25 shipping fee, which I presume applies if you don't live near an apple approved repair agent? $25 shipping sounds very high.

mudguard

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#1937287 11-Jan-2018 16:10

amiga500:
I have a Samsung S3 that I bought about 3 years ago - it was on a good discount by then of course. In three years I have bought 2 new batteries neither of which have improved its speed or battery life. The S3 experience I have had bears no resemblance to the reviews of the S3 done in 2012. I have done several factory resets, tried many battery saver apps, tried multiple light launchers. While I have no way of proving it I would not be amazed if Samsung has written some code to subtly slow the phone down or to drain its battery.

I have a couple of S3s at home. The one I used worked perfectly and was more than usable. Another S3 which my partner used for a while was the opposite. I actually think they were different sub models. I keep meaning to check to see if the model number is the same, might be an overseas version etc.

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