Iphone 13 on IOS 18 no longer notifies for any internet based messaging app but SMS works

Forums › Apple iOS and devices › Iphone 13 on IOS 18 no longer notifies for any internet based messaging app but SMS works

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#3296293 11-Oct-2024 20:03

RunningMan:

That does sound like the nuclear option. Have you checked the focus setting and background refresh above?

Backup will be at settings->their name->iCloud->iCloud Backup

It is nuclear. I will check when I she gets home. On the other hand, could try to restore her backup to an older Iphone to see if the problem occurs there

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

lchiu7

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#3296294 11-Oct-2024 20:10

lchiu7:

RunningMan:

That does sound like the nuclear option. Have you checked the focus setting and background refresh above?

Backup will be at settings->their name->iCloud->iCloud Backup

It is nuclear. I will check when I she gets home. On the other hand, could try to restore her backup to an older Iphone to see if the problem occurs there

Focus is off and Background Refresh in on for all apps

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

lchiu7

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#3296304 11-Oct-2024 21:49

lchiu7:

lchiu7:

RunningMan:

That does sound like the nuclear option. Have you checked the focus setting and background refresh above?

Backup will be at settings->their name->iCloud->iCloud Backup

It is nuclear. I will check when I she gets home. On the other hand, could try to restore her backup to an older Iphone to see if the problem occurs there

Focus is off and Background Refresh in on for all apps

Going to try deleting and re-installing Wechat but i need to make a backup of the chats first using their Windows app

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

lxsw20

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#3296379 12-Oct-2024 10:21

Not in low power mode at all?

RunningMan

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#3296382 12-Oct-2024 10:35

Looks pretty likely this is the issue that @bagheera posted the solution for but not sure if @lchiu7 has tried this.

lchiu7

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#3296386 12-Oct-2024 11:21

RunningMan:
Looks pretty likely this is the issue that @bagheera posted the solution for but not sure if @lchiu7 has tried this.

Do you have a link to that solution?

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bagheera

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#3296388 12-Oct-2024 11:35

bagheera:
try this - Go to settings > notifications > tap on “count” then tap back to “list”

lchiu7

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#3296390 12-Oct-2024 11:40

bagheera:
bagheera:

try this - Go to settings > notifications > tap on “count” then tap back to “list”

Did that already several times but will try again. Interesting thing as I posted earlier, it works if the app is open of course. Then when you swipe up and go back to the app icons, it still works. Then allow the phone to lock and it works once. But then after about a minute or so with the screen locked, the next incoming message will not alert.

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RunningMan

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#3296396 12-Oct-2024 11:46

lchiu7: Do you have a link to that solution?

https://www.geekzone.co.nz/forums.asp?forumid=76&topicid=317383&page_no=1#3296107 it's a few posts up this thread.

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#3296405 12-Oct-2024 12:03

The reset options exist for this purpose. Try Reset All Settings before going down the factory reset path.

https://support.apple.com/en-gb/guide/iphone/iphea1c2fe48/ios

bagheera

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#3296412 12-Oct-2024 12:25

And in setting notifications for the app in question, does it have right to notify?

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lchiu7

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#3296428 12-Oct-2024 13:29

bagheera: And in setting notifications for the app in question, does it have right to notify?

Yes and it does notify once when the app has been opened. The focus moved to the main screen and then the lock screen occurs. It just won't notify after that.

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#3296429 12-Oct-2024 13:30

lxsw20: Not in low power mode at all?

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#3296806 13-Oct-2024 08:07

gehenna:
The reset options exist for this purpose. Try Reset All Settings before going down the factory reset path.

https://support.apple.com/en-gb/guide/iphone/iphea1c2fe48/ios

Since you seem to miss useful advice in this thread... See above...

lchiu7

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#3296841 13-Oct-2024 10:28

gehenna:
gehenna:

The reset options exist for this purpose. Try Reset All Settings before going down the factory reset path.

https://support.apple.com/en-gb/guide/iphone/iphea1c2fe48/ios

Since you seem to miss useful advice in this thread... See above...

I read all of that. If it was my phone I would do all the above. But it's my wife and I am not an IOS person. So if anything breaks, I won't hear the end of it :-( that is why I am gun shy on doing changes like that.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

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