Nightmare of sending iPhone to Apple for repair

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chaaarles

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#3505352 23-Jun-2026 07:23

Hi, Im just wondering what the outcome of your situation was? Am currently in the exact same scenario and Apple are driving me bonkers!

MikeB4

MikeB4
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#3505355 23-Jun-2026 07:38

A search reveals Fedex does not do rural services directly and uses sub services eg NZ Post Rural. Apple arranged this via their direct agent Fedex therefore once collected it is Apples responsibility to resolve.

Here is a crazy notion, lets give peace a chance.

Batman

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#3505358 23-Jun-2026 08:13

Apple returns is very scary in a non main center.

Eg i bought a new 16" MBP (it's very very expensive!) - changed my mind and returned it for a 14". Box was new unopened but that's besides the point.

Return accepted by Apple, they only use DHL in Dunedin.

However I wanted to drop off the item myself to DHL. But there is no way to do that because DHL has no office in Dunedin.

The only way is for collection.

So I had to have someone at home waiting the whole day while I'm at work and asking them to get the courier to scan the barcode it upon pick up.

chaaarles

2 posts

Wannabe Geek

#3505359 23-Jun-2026 08:18

The issue in my case is that the rural postie saw the parcel with my AirPods to be returned in the mailbox the next day and assumed it had been wrongly delivered, so she picked it up before I could process an official booking with the courier. So Apple arent accepting responsibility because there was no official collection despite their ‘TNT contracted driver’ taking the parcel and putting it in a box for NZ couriers. NZ couriers are denying they have it though. Very frustrating and I don’t know what to do! Does Apple have any ownership in this scenario?

davidcole

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#3505433 23-Jun-2026 12:33

I thought apple used DHL. Anytime I've bought direct it was DHL and no authority to leave (annoying on a $13 cable). So very surprising to hear to go back it's FedEx

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