iPhone Network Issues: sending SMS on Vodafone NZ

Forums › Apple iOS and devices › iPhone Network Issues: sending SMS on Vodafone NZ

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stagnant16

206 posts

Master Geek

#382797 21-Sep-2010 17:14

Semi Official response from Vodafone is that this won't be resolved until Apple deem it an issue and deal with it in a future firmware upgrade!!

Sigh!

graemeh

2078 posts

Uber Geek

#382801 21-Sep-2010 17:21

stagnant16: Semi Official response from Vodafone is that this won't be resolved until Apple deem it an issue and deal with it in a future firmware upgrade!!

Sigh!

There is nothing wrong with the phone, Steve Jobs says so

You're obviously holding it the wrong way.

oxnsox

1923 posts

Uber Geek

#383187 22-Sep-2010 14:33

Any of you folk that are having this issue tried setting the device to 2G only for a day or soo to see if you still have the same issue....

stagnant16

206 posts

Master Geek

#383191 22-Sep-2010 14:44

oxnsox: Any of you folk that are having this issue tried setting the device to 2G only for a day or soo to see if you still have the same issue....

It seems to be an issue with 3G only - No problems with 2G!

brookwarner

6 posts

Wannabe Geek

#383285 22-Sep-2010 18:04

I am having the same issue. Also occurs with calls - i press dial/call and it just says "calling" but there is no ringtone, no connection, no nothing. The same occurs when people try to call me.

Also similar issues with data - just suddenly won't connect.

cmptrgeezer

10 posts

Wannabe Geek

#383332 22-Sep-2010 19:56

I'm experiencing problems with SMS, missed calls and not data connection even though 4 bars of signal strength and 3G showing on my 3GS. It has been happening for a while but has become worse in the last week especially.

I have also posted a question about the Vodafone network in the Vodafone forum to see if any non iPhone users have similar problems...

Rick

suthland

63 posts

Master Geek

#383445 23-Sep-2010 08:46

brookwarner: I am having the same issue. Also occurs with calls - i press dial/call and it just says "calling" but there is no ringtone, no connection, no nothing. The same occurs when people try to call me.

Also similar issues with data - just suddenly won't connect.

Exactly same problem, iPhone 4 running 4.1 lasts 1 to 2 minutes then OK. Text hang as well during this time. 3 to 4 bars signal strength showing on phone. Napier area. Happens every couple of days, but I am a light user so may be worse than it appears.

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oxnsox

1923 posts

Uber Geek

#383474 23-Sep-2010 09:51

stagnant16:
oxnsox: Any of you folk that are having this issue tried setting the device to 2G only for a day or soo to see if you still have the same issue....

It seems to be an issue with 3G only - No problems with 2G!

For what it's worth... I had similar issues with a Nokia last year. I deduced the issue was handset switching between 2g and 3g services AND serving cells (I was in a fringe location). Therefore I locked the device to 2g when in places where I knew the device was constantly switching between sites and services simultaneously....

Solved the prob for me then... At the time I didn't see it as a network or handset issue but as a location (marginal coverage) one, although how the handset firmware determines when to transact the 2g/3g service and cell handovers was the core issue.

freitasm

BDFL - Memuneh
79316 posts

Uber Geek

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Geekzone

Lifetime subscriber

#383484 23-Sep-2010 10:06

I've seen many handsets having problems switching from 2G to 3G and vice-versa. A friend of mine on AT&T has an LG and when she complained about the device reseting itself every few minutes, I asked her what 3G coverage she had in her town (Texas). Not surprising it was minimum, and once locked into 2G it never happened again. LG took her handset away for testing and agreed it was a ROM problem (it was a Windows Mobile device).

My point is that this is a mix of factors - crappy handset firmware that can't recover from these kind of events, and operators that provide multiple network standards.

Regardless, I am with Vodafone on this - Apple should fix it. Now, the problem is how to make Apple recognise there is a problem? Obviously there must be an huge outcry for that to happen, or Vodafone needs to side with customers and let Apple know bad things are happening...

cmptrgeezer

10 posts

Wannabe Geek

#383503 23-Sep-2010 10:40

It would be nice to think that Vodafone might go to bat with Apple on their customers behalf but I won't be holding my breath...

JimmyC

726 posts

Ultimate Geek

#383551 23-Sep-2010 11:40

I don't think VF and Apple are talking at all after the launch debacle. Even when they were talking, was either listening with the customer upmost in mind?

FWIW, I had a couple txt's last week that were very very slow to send, like 3-4 minutes, but that was out in the Tauranga wilderness. Otherwise, being based in Wgtn I've had no issues.

stagnant16

206 posts

Master Geek

#383554 23-Sep-2010 11:46

After I was told it was an Apple Issue and they had been informed by Vodafone of the network switching issues another staff member has come on board and is having a look at it thankfully, many thanks to them.

It would be interesting to know what Firmware people are having the issues on. For myself, 4.01 / 4.02 and 4.1. I don't think I had the issue with 4.0 and no issues with 3.x.

PlatinuM195

80 posts

Master Geek

#383557 23-Sep-2010 11:50

On the Vodafone forums a staff member is asking members to PM them their exact experiences (the time of occurrence, location etc.). Hopefully something comes out of this.

oxnsox

1923 posts

Uber Geek

#383576 23-Sep-2010 12:17

freitasm: ... edit.... Obviously there must be an huge outcry for that to happen, or Vodafone needs to side with customers and let Apple know bad things are happening...

And Apple needs to acknowledge that it's listening.....

BigDave

115 posts

Master Geek

Trusted

#385320 28-Sep-2010 09:04

Hi Guys,

Whilst I wont enter into any discussion about what happens next in relation to the escalation of this issue, I did take some names/locations/times etc and we (VFNZ) have been to many locations trying to replicate the fault.

We have managed to replicate the fault and capture the necessary logs to provide back to the vendor. We are currently waiting on a response tto see what the next step is.

Thanks for your patience in the mean time guys.

Dave

My views are mine and don't necessarily reflect that of my employer.

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