yet another iPhone noob question - why cant i send pxts?

Forums › Apple iOS and devices › yet another iPhone noob question - why cant i send pxts?

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drquack32

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#510034 22-Aug-2011 16:47

Wont work. Have exact same settings and cannot send a pix from iPhone 4 via MMS because the photos are 2mb in size and the maximum send size is 614400.

This is not a phone issue - its a network restriction and had the same problem on my last nokia sending a file to a mate via MMS.

IT Guy, ex-FIFA Referee, Dad

michaelmurfy

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#510043 22-Aug-2011 17:02

drquack32: Wont work. Have exact same settings and cannot send a pix from iPhone 4 via MMS because the photos are 2mb in size and the maximum send size is 614400.

This is not a phone issue - its a network restriction and had the same problem on my last nokia sending a file to a mate via MMS.

Actually, you are wrong - it does work and I have verified it on numerous occasions. I am guessing your settings are wrong. It's not a "Network Restriction" it's a iPhone problem. Have you cleared all settings and started from scratch (trust me - if you have not I suggest you do this now)

Michael Murphy | https://murfy.nz
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1eStar

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#510083 22-Aug-2011 18:12

You can send MMS from iPhone on Telecom from the camera roll. It is no impediment regarding file size, the iphone resizes them. If you are experiencing difficulties it is either because: 1. your settings are wrong on your phone, or 2. Telecom has disabled it on your account.

Shaggie

80 posts

Master Geek

#510140 22-Aug-2011 20:40

how would I know if Telecom has blocked my ability to pxt then?

The time i went into telecom for assiatance with this problem when i first discovered it...they were nearly useless in their assistance!

Would you have 'normally' presumed that they would suggest this as being the issue that's causing my pxt problem?????

ARGH!!!

Shaggie
Christchurch
NZ

drquack32

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#510142 22-Aug-2011 20:42

I can confirm that

a: its not disabled on my account
b: the settings are correct (I'll even provide screen shots if need be)
c: I reformated the phone last Tuesday and still it does not work

IT Guy, ex-FIFA Referee, Dad

Shaggie

80 posts

Master Geek

#510143 22-Aug-2011 20:43

Quote:But, if you still can't get it working, come visit me at Telecom Riccaton sometime tomorrow, ask for me by name (or if you ask who is the iPhone "expert" all hands will possibly point at me) - I can fix it up for you.
Michael Murphy

Gidday Michael!
Expect a visit from me in the morning!
Cheers

Shane
:-)

Shaggie
Christchurch
NZ

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Shaggie

80 posts

Master Geek

#510484 23-Aug-2011 11:31

Michael Murphy ROCKS!!!!!!!

Has single handedly restored my faith in Telecom after sales service!!!!!!

HIGHLY RECOMMEND HIM!!!

WOOT!

Cheers Mike - you da BOMB

:-)

Shaggie
Christchurch
NZ

clicknz

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#510505 23-Aug-2011 11:52

Hi - are you able to share what was stopping your pxts from working...? Thanks.

Cheers,
Mike

Photographer/Videographer clickmedia.nz

Shaggie

80 posts

Master Geek

#510514 23-Aug-2011 11:59

maybe Mike will?

We replaced the SIM and then Mike rang someone to get a network restore done?

(i think!!)

Mike?

Shaggie
Christchurch
NZ

michaelmurfy

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#510636 23-Aug-2011 14:20

Hi there,

In this case it was the sim card that was (mostly) the issue - of which I replaced + did a network reset just in case (to clear other things up I noticed) - I also did a APN Reset and redid all the settings in the iPhone, after I did all this everything worked totally fine.

If you are having problems with the MMS Proxy (210.55.11.73:8080) give 210.55.11.73:80 a go and see if that makes any changes, in some cases it might, others might not - really depends.

Like any phone, it just takes time to troubleshoot the issue at hand, then find a solution to fix the problem. It's not the same with all phones - sometimes it could be a totally different issue with the same problems to the end user.

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