Service denied as Apple technicians claim my iPhone has a Non-Apple screen

Forums › Apple iOS and devices › Service denied as Apple technicians claim my iPhone has a Non-Apple screen

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JayADee

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#1861138 9-Sep-2017 07:29

This has certainly been an interesting read- we have a number of Apple products in our home and our friends are fully Apple. Let us know how you get on.

surfisup1000

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#1861150 9-Sep-2017 08:21

I'm inclined to believe your version of events.

But , from apples perspective, they must get people trying to defraud them all the time.

How are they supposed to determine who tells the truth and who does not?

Bung

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#1861153 9-Sep-2017 08:40

From article on Macworld

"Apple has ways of telling if someone other than its employees opened an iPhone. Any any non-authorised repairs invalidate the warranty. One way Apple checks this is using a serial number inside the phone; the repair staff check that it is correctly aligned. When a repair technician opens a broken iPhone, they check this sticker – if it isn't aligned they alert the staff, who may refuse to take the repair any further. Apple also checks the LCI (Liquid Contact Indicator) to detect if the iPhone has been submerged in water."

The article goes on to say that with refurbs misaligned stickers or missing LCI have been known.

So sticker position is not evidence that the parts themselves are not genuine just that somebody wasn't as anal about putting it on
www.macworld.co.uk/how-to/iphone/prove-you-didnt-tamper-with-iphone-3605087

linw

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#1861229 9-Sep-2017 11:21

Interesting topic and good on you, vas96, for sticking up for yourself. Also good to see the help given, here. GZ rules again.

I would be surprised if you didn't get a good outcome now.

cadman

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#1867496 17-Sep-2017 12:36

Bung: In the US apparently 3rd party screen repairs don't void warranty if the fault is unrelated.

The CGA here provides the same.

dickytim

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#1867526 17-Sep-2017 15:25

cadman:
Bung: In the US apparently 3rd party screen repairs don't void warranty if the fault is unrelated.

The CGA here provides the same.

If the device is purchased in NZ.

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lNomNoml

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#1867528 17-Sep-2017 15:37

Loosely related to your problem and the very reason I will never get an Apple product.

https://www.youtube.com/watch?v=_tOaWuvTjFg

Hope you come right with your issue.

FineWine

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Nurse (R)

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#1867530 17-Sep-2017 15:41

Interesting topic. Just read the Apple warranty page and half way down the page is this:

IMPORTANT RESTRICTION FOR iPHONE, iPAD AND APPLE TV SERVICE.

Apple may restrict warranty service for iPhone, iPad and Apple TV to the country where Apple or its Authorized Distributors originally sold the device.

The funny thing is, that at the top of the page it starts off by saying that: For Australian consumers: When this is the NZ site page.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

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