Long time lurker, first time poster ;)
I have an iPhone 6s that I had received as a replacement due to my previous devices having battery issues. It was last replaced in October 2016 at an Apple Authorised Service Provider in Auckland.
This replacement device had solved the battery issue but 2 months later it began to do weird things where it sometimes randomly reboot to the Apple logo and not turn back on (this has only happened around 10-15 times but was quite frustrating whenever it occurs). Also for the past few months the battery has been draining rapidly and would not last for more than half a day so I finally decided to get it sorted with Apple.
Now my phone is out of it’s 1 Year Apple warranty but given my past set of issues with this device, Apple agreed to cover the expenses and repair for free.
I took it to the same Authorised Service Provider who had replaced my device last year. The night before I visited the Authorised Service Provider, the phone did the same thing again where it acted up and went to a blank screen. I decided not to do anything and I can show the same issue that I was facing to the store staff. Next day morning I took the iPhone to the my nearest Apple Authorised Service Provider and after showing the issue the phone was accepted for service.
Here’s where things go wrong...
The next day I was informed the technician had found “Non-Apple parts” fitted in the phone hence I would have to pay an out of warranty replacement fee of $599. I knew straight away this could not be true and I immediately called up the store and got through to the repair technician who assessed my phone. He claimed it was very obvious that the device had a 3rd party screen on it and they couldn’t do much except for me to pay and get a replacement device.
After speaking to my Apple Senior Advisor in charge of my case, he was quite understanding and suggested I speak to the store manager and make sure it was not incorrectly assessed. I called the Authorised Service Provider and the manager picked up the phone. He mentioned that the repair technician now has a small doubt and thinks there is a rare manufacturing defect that is causing their testing to fail and think that the device has a non-Apple screen on it. Therefore he suggested the store will send it to the Apple Repair Centre and get a second opinion. I agreed to this in hopes this was an error on their side but 1 week later, the repair centre claimed the same thing - “Apple Repair Agent have found Non-Apple Display fitted to device”.
I know it’s very hard to believe after 2 opinions from Apple qualified technicians but I know my phone very well and it has been taken very good care of. There is not even a single scratch on the entire phone including the screen and since the time I had received this replacement iPhone 6s till the time I gave it back to the Authorised Service Provider I am very confident that it had never been opened/repaired by anyone including myself.
It’s been 2 weeks and I’ve been escalated to various people at AppleCare (Senior Advisors, Customer Relations) but nobody is willing to believe me nor help.
I’m about to give up but thought I’d post and see if there’s anything else you I could do.
TLDR; I’m having problems with my iPhone 6s and Apple is claiming that my iPhone has a Non-Apple display installed. This was a replacement phone I received from Apple via the Authorised Service Provider and as the only careful owner of this phone, I know my phone very well and do not believe this is true (and even in the rare event it did have a Non-Apple display, I strongly believe this must have happened either before I took ownership of this phone or after I sent it in for repairs).