Apple Being Sued for 'Purposefully Slowing Down Older iPhone Models'

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#1926872 30-Dec-2017 10:21

If this big news had not hit the streets, what happens then? We have all had a crash, we put it down to the app. Im not aware of these "older" phones crashing any apps at any old time. It seems like a non issue, and with this update they did, its created news not reporting it

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#1926922 30-Dec-2017 11:50

Starscream122:

So in October next year my iphone 7 will be 2 years old. I guess I should get it's battery replaced then as it will only cost $49... But I wander if apple are reducing the price that their authorized repair agents charge or is there going to be a different way to get the cheaper replacement done....

It will be more than $49 here for sure.

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#1926945 30-Dec-2017 13:13

Pumpedd:

It will be more than $49 here for sure.

I'd say it will be about $49, considering it used to be $79USD vs $139NZD.

$49 is on the high side of what this should cost, considering it takes 10 minutes or less, and the batteries themselves would be costing Apple probably single digit USD.

If they designed their phones so that they were easier to get into, sold genuine parts to confident end users, and allowed replacement of the battery yourself without voiding your warranty, this wouldn't be such a problem.

Starscream122

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#1927005 30-Dec-2017 14:34

spronkey:

Pumpedd:

It will be more than $49 here for sure.

I'd say it will be about $49, considering it used to be $79USD vs $139NZD.

$49 is on the high side of what this should cost, considering it takes 10 minutes or less, and the batteries themselves would be costing Apple probably single digit USD.

If they designed their phones so that they were easier to get into, sold genuine parts to confident end users, and allowed replacement of the battery yourself without voiding your warranty, this wouldn't be such a problem.

What phone model is it that only costs $139? It's $159 for a iphone 7.... do older iPhone battery's cost less?

mattwnz

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#1927037 30-Dec-2017 16:23

spronkey:

Pumpedd:

It will be more than $49 here for sure.

I'd say it will be about $49, considering it used to be $79USD vs $139NZD.

$49 is on the high side of what this should cost, considering it takes 10 minutes or less, and the batteries themselves would be costing Apple probably single digit USD.

If they designed their phones so that they were easier to get into, sold genuine parts to confident end users, and allowed replacement of the battery yourself without voiding your warranty, this wouldn't be such a problem.

This is where consumers should demand user replaceable batteries. If these devices now need to have the batteries replacing within the life of the device, then they should be able to be easily replaced without the risk of voiding the warranty. eg a removable cover or one that can be removed without requiring significant disassembly and soldering etc. Imagine buying a car and you can't replace the battery in it without requiring the manufacturer to replace it, otherwise risk voiding the warranty, and you have to pay significantly more to do this, than a third party would do the job for. IMO it is lazy design by not coming up with solution that allows the consumable to be easily replaced.

I do however wonder why the iphone 5s is not affected by this, however I understand that they changed their batteries on newer devices, and it is those that are affected by this problem, and not the iphone 5s and older. So it doesn't appear to just be related to the battery technology.

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#1927040 30-Dec-2017 16:27

Starscream122:

spronkey:

Pumpedd:

It will be more than $49 here for sure.

I'd say it will be about $49, considering it used to be $79USD vs $139NZD.

$49 is on the high side of what this should cost, considering it takes 10 minutes or less, and the batteries themselves would be costing Apple probably single digit USD.

If they designed their phones so that they were easier to get into, sold genuine parts to confident end users, and allowed replacement of the battery yourself without voiding your warranty, this wouldn't be such a problem.

What phone model is it that only costs $139? It's $159 for a iphone 7.... do older iPhone battery's cost less?

Do you need to add on freight? The US price I believe excludes shipping, which I understand is an extra $6, although they have apple stores where I believe you can just get it replaced in half an hour if you book an appointment. I believe in NZ you have to send it away and be without the device for a period of time, unless there is somewhere local.

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#1927042 30-Dec-2017 16:30

mattwnz:[snip] I believe in NZ you have to send it away and be without the device for a period of time, unless there is somewhere local.

Battery replacements can be done by an AASP in NZ. I learnt that this morning.

mattwnz

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#1927043 30-Dec-2017 16:32

tdgeek:

mattwnz:

I think apples solutions to this is reeasonable, however this sort of price for batteru reaplcement should be the permanent price to replace a battery. Paying $160, which isn't much less than the price of a mid range android (eg Nokia 5 on special), IMO is far to high to replace a consumable battery, which only has a 1-2 year life.

1 year life is charging 1.5 times per day.

2 year like is charging .75 times per day

Thats a lot. My 6+ I dont charge it anywhere near that often, although I dont live on it either.

At 2 years for a heavy user and its still 80% is IMHO, fair and reasonable.

If Apple made the battery user replaceable, or cheap to get replaced, would that stop sales? I dont feel it would at all.

I would say many people will charge every night, especially with the smaller phones affected by this, including the SE and the 6, so I expect 1.5 years. Although you will also have power users who would charge twice a day. Gaming for example chews through the battery, and I beleive it is gamers who have been most affected by this due to requiring more processing. The plus models have larger batteries I imagine their cycles would be less on average.

Starscream122

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#1927051 30-Dec-2017 16:49

mattwnz:

Starscream122:

spronkey:

Pumpedd:

It will be more than $49 here for sure.

I'd say it will be about $49, considering it used to be $79USD vs $139NZD.

$49 is on the high side of what this should cost, considering it takes 10 minutes or less, and the batteries themselves would be costing Apple probably single digit USD.

If they designed their phones so that they were easier to get into, sold genuine parts to confident end users, and allowed replacement of the battery yourself without voiding your warranty, this wouldn't be such a problem.

What phone model is it that only costs $139? It's $159 for a iphone 7.... do older iPhone battery's cost less?

Do you need to add on freight? The US price I believe excludes shipping, which I understand is an extra $6, although they have apple stores where I believe you can just get it replaced in half an hour if you book an appointment. I believe in NZ you have to send it away and be without the device for a period of time, unless there is somewhere local.

I would assume there's apple service agents all over NZ I don't see why the device would need to be sent overseas. often if you take the phone in to the place of purchase they will send it away for free on your behalf.

Starscream122

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#1927052 30-Dec-2017 16:49

mattwnz:

Starscream122:

spronkey:

Pumpedd:

It will be more than $49 here for sure.

I'd say it will be about $49, considering it used to be $79USD vs $139NZD.

$49 is on the high side of what this should cost, considering it takes 10 minutes or less, and the batteries themselves would be costing Apple probably single digit USD.

If they designed their phones so that they were easier to get into, sold genuine parts to confident end users, and allowed replacement of the battery yourself without voiding your warranty, this wouldn't be such a problem.

What phone model is it that only costs $139? It's $159 for a iphone 7.... do older iPhone battery's cost less?

Do you need to add on freight? The US price I believe excludes shipping, which I understand is an extra $6, although they have apple stores where I believe you can just get it replaced in half an hour if you book an appointment. I believe in NZ you have to send it away and be without the device for a period of time, unless there is somewhere local.

mattwnz

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#1927064 30-Dec-2017 17:33

Starscream122:

mattwnz:

Starscream122:

spronkey:

Pumpedd:

It will be more than $49 here for sure.

I'd say it will be about $49, considering it used to be $79USD vs $139NZD.

$49 is on the high side of what this should cost, considering it takes 10 minutes or less, and the batteries themselves would be costing Apple probably single digit USD.

If they designed their phones so that they were easier to get into, sold genuine parts to confident end users, and allowed replacement of the battery yourself without voiding your warranty, this wouldn't be such a problem.

What phone model is it that only costs $139? It's $159 for a iphone 7.... do older iPhone battery's cost less?

Do you need to add on freight? The US price I believe excludes shipping, which I understand is an extra $6, although they have apple stores where I believe you can just get it replaced in half an hour if you book an appointment. I believe in NZ you have to send it away and be without the device for a period of time, unless there is somewhere local.

I would assume there's apple service agents all over NZ I don't see why the device would need to be sent overseas. often if you take the phone in to the place of purchase they will send it away for free on your behalf.

I was referring to local freight, which can be more than overseas freight anyway, maybe $5-7 each way. Generally stores will only cover the freight costs, if it is a warranty issue, otherwise they may build it into the repair price..

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#1927087 30-Dec-2017 18:34

mattwnz:

tdgeek:

mattwnz:

I think apples solutions to this is reeasonable, however this sort of price for batteru reaplcement should be the permanent price to replace a battery. Paying $160, which isn't much less than the price of a mid range android (eg Nokia 5 on special), IMO is far to high to replace a consumable battery, which only has a 1-2 year life.

1 year life is charging 1.5 times per day.

2 year like is charging .75 times per day

Thats a lot. My 6+ I dont charge it anywhere near that often, although I dont live on it either.

At 2 years for a heavy user and its still 80% is IMHO, fair and reasonable.

If Apple made the battery user replaceable, or cheap to get replaced, would that stop sales? I dont feel it would at all.

I would say many people will charge every night, especially with the smaller phones affected by this, including the SE and the 6, so I expect 1.5 years. Although you will also have power users who would charge twice a day. Gaming for example chews through the battery, and I beleive it is gamers who have been most affected by this due to requiring more processing. The plus models have larger batteries I imagine their cycles would be less on average.

Fair enough. if somebody is as heavy user, and they use more than the 500 cycles leaving it at 80% capability, is that a general problem?

If you buy a car wih a 3 year or 40,000km warranty and you thrash it for 100,000km, is that also fair? I accept many sentiments, but this seems like a battery gate that actually isn't there. Apple like the non complex. It Just Works. Taking their side for the comment, they did that. Phone over used, has issues, this will solve the crashes. I am assuming just for this comment that this is their position, it may not be.

tdgeek

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#1927088 30-Dec-2017 18:34

Starscream122:

mattwnz:

Starscream122:

spronkey:

Pumpedd:

It will be more than $49 here for sure.

I'd say it will be about $49, considering it used to be $79USD vs $139NZD.

$49 is on the high side of what this should cost, considering it takes 10 minutes or less, and the batteries themselves would be costing Apple probably single digit USD.

If they designed their phones so that they were easier to get into, sold genuine parts to confident end users, and allowed replacement of the battery yourself without voiding your warranty, this wouldn't be such a problem.

What phone model is it that only costs $139? It's $159 for a iphone 7.... do older iPhone battery's cost less?

Do you need to add on freight? The US price I believe excludes shipping, which I understand is an extra $6, although they have apple stores where I believe you can just get it replaced in half an hour if you book an appointment. I believe in NZ you have to send it away and be without the device for a period of time, unless there is somewhere local.

I would assume there's apple service agents all over NZ I don't see why the device would need to be sent overseas. often if you take the phone in to the place of purchase they will send it away for free on your behalf.

OOBE, and @cyabro is one and may know more.

tdgeek

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#1927092 30-Dec-2017 18:48

mattwnz:

tdgeek:

mattwnz:

I think apples solutions to this is reeasonable, however this sort of price for batteru reaplcement should be the permanent price to replace a battery. Paying $160, which isn't much less than the price of a mid range android (eg Nokia 5 on special), IMO is far to high to replace a consumable battery, which only has a 1-2 year life.

1 year life is charging 1.5 times per day.

2 year like is charging .75 times per day

Thats a lot. My 6+ I dont charge it anywhere near that often, although I dont live on it either.

At 2 years for a heavy user and its still 80% is IMHO, fair and reasonable.

If Apple made the battery user replaceable, or cheap to get replaced, would that stop sales? I dont feel it would at all.

I would say many people will charge every night, especially with the smaller phones affected by this, including the SE and the 6, so I expect 1.5 years. Although you will also have power users who would charge twice a day. Gaming for example chews through the battery, and I beleive it is gamers who have been most affected by this due to requiring more processing. The plus models have larger batteries I imagine their cycles would be less on average.

Agree fully. 500 cycles to remain at 80% capability is what is the standard. Surely if anyone exceeds that, they must accept a lesser life? If someone buys an expensive phone and is a heavy user, is $179 (I recall here may be wrong), is a sound cost

mattwnz

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#1927093 30-Dec-2017 18:53

tdgeek:

mattwnz:

tdgeek:

mattwnz:

I think apples solutions to this is reeasonable, however this sort of price for batteru reaplcement should be the permanent price to replace a battery. Paying $160, which isn't much less than the price of a mid range android (eg Nokia 5 on special), IMO is far to high to replace a consumable battery, which only has a 1-2 year life.

1 year life is charging 1.5 times per day.

2 year like is charging .75 times per day

Thats a lot. My 6+ I dont charge it anywhere near that often, although I dont live on it either.

At 2 years for a heavy user and its still 80% is IMHO, fair and reasonable.

If Apple made the battery user replaceable, or cheap to get replaced, would that stop sales? I dont feel it would at all.

I would say many people will charge every night, especially with the smaller phones affected by this, including the SE and the 6, so I expect 1.5 years. Although you will also have power users who would charge twice a day. Gaming for example chews through the battery, and I beleive it is gamers who have been most affected by this due to requiring more processing. The plus models have larger batteries I imagine their cycles would be less on average.

Fair enough. if somebody is as heavy user, and they use more than the 500 cycles leaving it at 80% capability, is that a general problem?

If you buy a car wih a 3 year or 40,000km warranty and you thrash it for 100,000km, is that also fair? I accept many sentiments, but this seems like a battery gate that actually isn't there. Apple like the non complex. It Just Works. Taking their side for the comment, they did that. Phone over used, has issues, this will solve the crashes. I am assuming just for this comment that this is their position, it may not be.

Just because you game on it doesn't mean people are thrashing it though. Gaming is one of the advertised ways of using the device. Thrashing a car probably voids the warranty on a car, as you are exceeding the normal way you would drive a car. Maybe if the person was jailbreaking the iphone and then overclocking the hardware, that would be similar to thrashing a car. But by default, iphones are locked down and is a closed ecosystem where apps are approved by apple, so can't really be abused in terms of using it gaming or video editing work etc.

IMO is around two things. Firstly the batteries in these newer devices seem to be different to those used in the 5s, which isn't affected, and there has only been a bit of information on why that is. Then they didn't tell anyone that they had introduced this throttling of devices with weaker batteries when they did it. So people may have ended up buying new phones as a result of the slow down, which I presume would more likely be more power users. So I don't think it is a non issue. I do wonder if the iphone 10 isn't affected by this, for the reason for having two batteries, as I imagine two batteries could help with this sort of thing, in terms of internal resistance in the battery. Perhaps someone with battery knowledge could shed some light on this?

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