Ipad3 (wifi/3g) Vodafone simcard lock problem

Forums › Apple iOS and devices › Ipad3 (wifi/3g) Vodafone simcard lock problem

donnaz

94 posts

Master Geek

#102552 16-May-2012 21:09

Hi there

Was just wondering if anyone could help me.

My sister has purchased an Ipad3 Wifi/3g and a Vodafone Simcard (I have an Ipad 3 wifi only). Being very unfamiliar with it all she locked her simcard today while trying to set it up at the local library (she doesn't have internet connection at home. She rang Vodafone and they have given her a new PUK number and have said she needs to go into Safari and go to the vodafone website- but when she goes into Safari it says she can't go online as she doesn't have a connection.

I have tried to help but can't.

Be grateful for any help

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19282 posts

Uber Geek
Inactive user

#626515 16-May-2012 21:13

If the SIM requires the PUK code then the ipad should ask for it, PUK is only related to the SIM and never changes

If a PUK code is entered a number of times incorrect then it kills the SIM

donnaz

94 posts

Master Geek

#626530 16-May-2012 21:43

When she tried to set it up she went into Data/Simpin and put in a number off the simcard. It was the incorrect number (she was looking at the wrong number on the card). That is what caused the problem and why she was given a PUK 8 digit number to supposedly rectify it.

Where does she now put that PUK number? Her ipad says in the top right hand corner "locked sim".

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#626532 16-May-2012 21:48

Go to settings | cellular data | sim PIN

If she has entered the PUK code incorrectly too many times the SIM is now permanently locked and is now useless. If this is the case she will need to buy a new one.

donnaz

94 posts

Master Geek

#626535 16-May-2012 21:53

Thank you for trying to help

She goes to Settings/Mobile Date/Simpin. Simpin comes up but the on/off switch is only pale blue and showing 'on' and can't be turned to 'off'

johnr

19282 posts

Uber Geek
Inactive user

#626536 16-May-2012 21:59

Sounds like SIM is now dead

johnr

19282 posts

Uber Geek
Inactive user

#626539 16-May-2012 22:03

A Vodafone store can activate a new blank SIM on the same mobile number,

donnaz

94 posts

Master Geek

#626543 16-May-2012 22:08

Sorry, not sure what you mean. Same mobile number? Does that mean she will have to pay another $20?

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johnr

19282 posts

Uber Geek
Inactive user

#626545 16-May-2012 22:10

Well the SIM card will have a mobile number attached to it, Not sure on costing of a blank SIM

donnaz

94 posts

Master Geek

#626547 16-May-2012 22:16

Thank you very much for your help... she lives in the Wairarapa so will go in to the Vodafone store in Masterton. Hopefully they will put the sim card in for her at the store!!

Thanks again... much appreciated. At least she won't be going back to the library and spending heaps of time on the phone to Vodafone trying to work it all out now.

johnr

19282 posts

Uber Geek
Inactive user

#626550 16-May-2012 22:21

If you need the mobile number attached to the SIM PM the SIM card number

donnaz

94 posts

Master Geek

#629145 22-May-2012 20:03

Well, the Vodafone sim card problem was sorted... it was no good and she had to purchase another $20 simcard.

There are still problems though. She cannot connect to the internet with the card. She gets 4 bars up on the 3G network, which would indicated to me that that would be good reception but connection just 'hangs'.

She lives in Carterton - can that be the problem?

There is nothing wrong with the ipad - I can connect with my Telecom smartphone using Mobile Hot spot and she can connect wirelessly at cafe's.

Anyone have any ideas please? She went with Vodafone because she doesn't have a lot of money and they were offering the cheapest sim card price.

Thank you
Donna

johnr

19282 posts

Uber Geek
Inactive user

#629153 22-May-2012 20:23

Not related to Carterton as the ipad is showing mobile coverage

Before data can be used the number has to be activated and have credit or a active data addon, Has this been checked?

donnaz

94 posts

Master Geek

#629156 22-May-2012 20:33

When she got the second sim card she used up her $20 (she didn't realise she was playing an oline game and didn't realise she should turn off 3g if she wanted to preserve her money a bit!).

Anyway I set up a Vodafone account and she deposited another $20 on the sim card. It is showing that she has $20 credit but just can't connect properly.

Should we have done something else to activate it?

johnr

19282 posts

Uber Geek
Inactive user

#629157 22-May-2012 20:35

Sounds like its been done correct

What Prepay plan is she on Supa Prepay / ipad plan or another?

donnaz

94 posts

Master Geek

#629160 22-May-2012 20:38

Prepaid data for ipad

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