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Mad Scientist
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Topic # 114057 6-Feb-2013 15:35
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Apple is like a box of chocolates ... arrgh

So i thought backup iphone means you get everything back

To my horror upon restoring all my apps (games) did not resurrect and everything was lost

How does one backup and restore including all apps and saved app stuff?

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  Reply # 756600 6-Feb-2013 15:40
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When you do a backup, it copies all your user settings, saved games, etc. The software itself should copy from your phone to your computer when you synch.

If you have lost your apps, then open up iTunes, go to Store, click Purchases on the right, and choose Apps. You will be able to redownload them for free.



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  Reply # 756602 6-Feb-2013 15:54
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Also noticed music is missing.

How do you get the apps into the sync section of iTunes in the first place? There is nothing there



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  Reply # 756604 6-Feb-2013 15:58
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oh and my "purchases" section in the 'new' (iOS 6) app store is blank ... not a single listing *poo poo*

edit: after trying since 12pm and now waited 10 mins my purchases have appeared magically

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  Reply # 756605 6-Feb-2013 15:59
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Everything gets restored, only it takes time.

When doing a restore, the iPhone will appear usable while the iTunes still reinstalling apps and other info. You need to leave the iPhone alone at that point. If you interrupt that process it will not complete the restore.




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  Reply # 756607 6-Feb-2013 16:01
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joker97: oh and my "purchases" section in the 'new' (iOS 6) app store is blank ... not a single listing *poo poo*

Go into Purchases on your computer and see whether they show up there. If not, make sure that you're signed into the correct account.



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  Reply # 756608 6-Feb-2013 16:02
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igorportugal


your statement probably refers to icloud restore.

it is certainly not true with itunes restore i don't know where you get the idea from ... if it's true then my itunes is faulty



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  Reply # 756609 6-Feb-2013 16:04
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Behodar:
joker97: oh and my "purchases" section in the 'new' (iOS 6) app store is blank ... not a single listing *poo poo*

Go into Purchases on your computer and see whether they show up there. If not, make sure that you're signed into the correct account.


it is so weird i've been hitting "purchases" since 12pm it now has showed up because i put it down for 10+ mins to cook and forgot to quit app store

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  Reply # 756610 6-Feb-2013 16:04
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I always use iTunes, not icloud. Only ever failed to restore once, exactly for the reason I described.




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  Reply # 756619 6-Feb-2013 16:37
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Yeah normally everything is backed up. Weird that it didnt in your case.



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  Reply # 756620 6-Feb-2013 16:43
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there's something to do with sync apps.

my sync section has no apps.

how do you put apps in sync section?

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  Reply # 756622 6-Feb-2013 16:46
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This may be a dumb question, but are there any apps on your computer for it to sync?



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  Reply # 756623 6-Feb-2013 16:48
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for the 3rd time, no.

how do you put them there

the last time i tried something the apps on my phone magically disappeared along with all saved data

i dont know who is more dumb - me or itunes

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  Reply # 756629 6-Feb-2013 16:54
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joker97: for the 3rd time, no.

I think we're having a communication breakdown here because you haven't mentioned this at all until now (at least not by the name that I'm expecting). There are two separate areas in iTunes.

1. The "Apps" section in the sidebar lists all of the apps that you have on your computer. This is the one that I'm asking about.
2. Inside the "[Your Name]'s iPhone" section there's a tab called Apps, with a "Sync Apps" list.

#1 should contain all of your apps. If you went into Purchased on your computer and redownloaded your apps then they should be in here. If you redownloaded them on the phone directly then you should right-click your phone in the sidebar and select Transfer Purchases to copy them across.

Once you have them showing up in Apps, then they should automatically appear in Sync Apps too.



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  Reply # 756634 6-Feb-2013 17:05
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i am afraid of transfer purchases because the two times i clicked on it the apps and data disappeared from my iphone. it appeared in the sync apps but putting them back to phone didnt give any saved data so after the 2nd time completely disabled sync



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  Reply # 756636 6-Feb-2013 17:07
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mind you i have never restored an i-something this is the first time so i'm trying to learn how to do it right for next time.

also discovered the iphone's my music also has got nothing in it

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