Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


63 posts

Master Geek
+1 received by user: 2


Topic # 114742 1-Mar-2013 12:26
Send private message

Trying to sort an issue for a user at work - In the past we have been able to access Xtra mail no problems, but since updateding/changing his password on his personal email accounts (his wife thought it would be best after the security breach) he is unable to. Is asked to verify his email at yahoo.com. However nothing appears/happens in his personal email

See attached image

anyone else having/had/seen a problem like this? Even Telecom's site does not have anything on its site regarding this.

Also, we deleted his account on the iPad and tried to set it up again, same problem.

Cheers


Create new topic
1517 posts

Uber Geek
+1 received by user: 145

Subscriber

  Reply # 772248 1-Mar-2013 12:51
Send private message

Any options after logging into the yahoo account with regards to push email set up?

Edit:
have you tried
http://telecom.custhelp.com/app/answers/detail/a_id/1232/kw/xtra%20mail/related/1/session/L2F2LzEvdGltZS8xMzYyMDk1ODkzL3NpZC8xVm40TSpqbA%3D%3D

an related documents there?



63 posts

Master Geek
+1 received by user: 2


  Reply # 772251 1-Mar-2013 12:55
Send private message

These are the Telecom instructions, which as you can see from the above screen shot, is correct.

http://telecom.custhelp.com/app/answers/detail/a_id/2135/kw/setting%20up%20email%20on%20ipad

The user has told me that when he logs into his email at home there is no notification on his personal email account. The user has had uninterrupted access in the past. This is relatively new problem. 

1517 posts

Uber Geek
+1 received by user: 145

Subscriber

  Reply # 772256 1-Mar-2013 13:03
Send private message

Theres an option in the link I posted with regards to allowing pop access... try that?

1364 posts

Uber Geek
+1 received by user: 345


  Reply # 772263 1-Mar-2013 13:18
Send private message

you might be pop blocked, especially if youve changed the password & have smart devices. Have you called telecom?



63 posts

Master Geek
+1 received by user: 2


Reply # 772265 1-Mar-2013 13:30
Send private message

I have not called Telecom as it is a user at work who needs assistance, and as we provided the ipad, I need to provide assistance.

Going to try and convince the user to sign into web-mail (as he sues a client at home) so we can check his setting on there.  Just have to convince him that the world will not end by doing this.



13966 posts

Uber Geek
+1 received by user: 1761


  Reply # 772266 1-Mar-2013 13:34
Send private message

Why don't you set it up as a normal pop/imap account, rather than using the yahoo option.
It is possible the yahoo option may not work with xtra, as it isn't exactly the same thing, and xtra doesn't provide IMAP either, only pop



63 posts

Master Geek
+1 received by user: 2


  Reply # 772268 1-Mar-2013 13:38
Send private message

Telecom and Yahoo have an agreement, so while they are technically not the same thing, they still use the same settings, I seems. I will try the other option though. See how it goes. 

472 posts

Ultimate Geek
+1 received by user: 44


  Reply # 772272 1-Mar-2013 13:46
Send private message

I've noticed that, although I haven't changed any settings, I can't seem to log on to Yahoo/Xtra mail from my iPhone 5 now. It tells me that the password is wrong or something. I've checked the password and it's still OK.

So, I'm using Sparrow now to check my mail, which is working fine.

13966 posts

Uber Geek
+1 received by user: 1761


  Reply # 772273 1-Mar-2013 13:48
Send private message

Sparky787: Telecom and Yahoo have an agreement, so while they are technically not the same thing, they still use the same settings, I seems. I will try the other option though. See how it goes. 


That maybe true, but apple are a separate company altogether, and it is using apples own settings to achieve this. eg. It is trying to download the mailservers setttings, or using preconfigured ones, so you don't have to enter them yourself.This is supposed to save time. The problem will be related to apple. I always find email accounts a pain to setup on ios devices when you need to set them up manually, as it always has to first check the automatic settings which always fail to connect, before you can then set it up manually.



63 posts

Master Geek
+1 received by user: 2


  Reply # 772283 1-Mar-2013 14:14
Send private message

I set up mail on the "Other" option. It did not work - was told the incoming server is incorrect - checked telecom site, it is the right server... Sheesh.

Over ios



63 posts

Master Geek
+1 received by user: 2


Reply # 772296 1-Mar-2013 14:32
Send private message

Fixed it!

https://login.yahoo.com/config/login_verify2?.partner=tnz&.intl=nz&.done=http://mail.yahoo.co.nz

Got him to sign into his web-mail and it just asked him to review his setting and what had access to his mail account.

Done, re-entered password and emails connected.

Cheers Guys

3343 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  Reply # 772298 1-Mar-2013 14:37
Send private message

Sparky787: Fixed it!

https://login.yahoo.com/config/login_verify2?.partner=tnz&.intl=nz&.done=http://mail.yahoo.co.nz

Got him to sign into his web-mail and it just asked him to review his setting and what had access to his mail account.

Done, re-entered password and emails connected.

Cheers Guys


I hate to say it, but that is pretty much what the error message said to do.  Glad you got it solved...



63 posts

Master Geek
+1 received by user: 2


  Reply # 772322 1-Mar-2013 15:19
Send private message

I was hoping there was a way around it, as the user was pretty reluctant to sign into web-mail. But Like you said, sorted.



1364 posts

Uber Geek
+1 received by user: 345


  Reply # 772402 1-Mar-2013 17:56
Send private message

Signing into the webmail interface resets the pop block also though, so it might come up again (if the problem was indeed a pop block, which im not 100% sure of)

12269 posts

Uber Geek
+1 received by user: 2136

Trusted

  Reply # 772430 1-Mar-2013 19:18
Send private message

Dairyxox: Signing into the webmail interface resets the pop block also though, so it might come up again (if the problem was indeed a pop block, which im not 100% sure of)


It does sound to me that the email address was one of the affected ones with the Yahoo hacking issue that has occurred. And that the account has locked after 3 failed logins. Logging into webmail unlocks it. Also, the built in Yahoo option does not work on affected addresses, you need to use Other. This applies to iOS

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.