Vertical stripes on iphone 5 screen

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Loismustdye

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Topic # 116647 5-May-2013 20:16

Playing a game today on my iphone 5 and some vertical "stripes" appeared on the screen, the phone froze, then the screen slowly faded out before the phone returned to the home screen. Unfortunately I wasn't able to get a screen grab nor was I quick thinking enough to take a photo with my wife's phone :-)

This has happened a couple more times today randomly, I've turned it off and back on and then performed the soft reset and it still occurs.... not all the time but its happened 6 times today (admittedly whilst playing either simpsons tapped out or transformers legends).

Has anyone had any experience with this happening to them?
And if so who did you go via for repair? The reason I ask is it is a telecom handset (only about 3-4 months old), and the last time I had a problem with a handset (which was when XT launched and I got the flagship sony phone. That then had to be returned the next day as the phone kept throwing up errors and would not charge, it took 3 weeks to get it sorted and replaced).

Or with it being an Apple product would I be best to ring Apple direct (having done this before with a faulty iphone 4 the turn around time was under a week vis the local Noel Leeming who was their agent)?

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Reply # 811755 5-May-2013 20:51

Sounds like a hardware fault and because you're under warranty (and if you're sure you haven't dunked it in water) then go straight to apple for replacement.

Don't bother ringing apple book the repair in with apple online - they'll send a courier to pick it up and you'll get a refurbished replacement in a couple of weeks.

Just go to www.apple.com/nz

scuwp

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Reply # 811766 5-May-2013 21:17

Same symptom I had with my iPhone4, within a few hours of the first occurrence it was dead. Back to Apple for a replacement sorry.

Always be yourself, unless you can be Batman, then always be the Batman

Loismustdye

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Reply # 811778 5-May-2013 21:50

Bugger.
I will probably go via telecom first to see if they can offer a loaner in the meantime (really cant cope without a phone), although I imagine its going to be a crapper.

lxsw20

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Reply # 811793 5-May-2013 22:33

In some cases Apple send a forward replacement after putting a hold on your Credit Card.

mattwnz

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Reply # 811795 5-May-2013 22:43

You wouldn't be able to take a screenshot as it will likely be an LCD / grahics issue. You would need to take a photo from another device. I would contact apple directly if still under warranty, as they treat their customers well.

michaelmurfy

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Reply # 811797 5-May-2013 22:48

It's pretty quick service going through a store and asking them to send it away via Telegistics. Sounds like the phone may be overheating?

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Boeingflyer

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Reply # 811881 6-May-2013 09:31

I'm may be wrong but i was told there is currently no 'Authorise Apple' repairer including Telegistics in nz. Telegistics is a contracted repairer to certain companies. That means if telecom send the phone to them to repair then technically you have just voided your warranty with apple as someone who is unauthorised has opened the phone up. If the phone is over a year old then no worries as it's out of Apple's warranty.
My friend had this situation and demanded a new phone as it was still in it's warranty period and had no hassle from the company, not sure who it was.
Just my 2 cents!!

michaelmurfy

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Reply # 811884 6-May-2013 09:35

Fabian: I'm may be wrong but i was told there is currently no 'Authorise Apple' repairer including Telegistics in nz. Telegistics is a contracted repairer to certain companies. That means if telecom send the phone to them to repair then technically you have just voided your warranty with apple as someone who is unauthorised has opened the phone up. If the phone is over a year old then no worries as it's out of Apple's warranty.
My friend had this situation and demanded a new phone as it was still in it's warranty period and had no hassle from the company, not sure who it was.
Just my 2 cents!!

Telegistics don't repair iPhones, they verify the fault then replace it so no warranty's are voided.

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Boeingflyer

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Reply # 811900 6-May-2013 10:07

Sweet

Loismustdye

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Reply # 812212 6-May-2013 19:10

And today the screen completely died. Unfortunately I had no way to get into town to get it sorted, so I have to wait till tomorrow. But I'm going to ring apple to get the ball rolling.

Loismustdye

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Reply # 816544 13-May-2013 10:30

Took the phone in last Tuesday (7th) to telecom, and using the tracker on the telegistics site it got there and "entered for repair" on Thursday arvo (9th). Here's hoping the tracker shows an update over the next day to say the replacement is on its way.

But knowing my luck the'll be unable to verify the fault or declare it a water-based or damage caused by a drop.

michaelmurfy

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Reply # 816574 13-May-2013 10:57

Loismustdye: Took the phone in last Tuesday (7th) to telecom, and using the tracker on the telegistics site it got there and "entered for repair" on Thursday arvo (9th). Here's hoping the tracker shows an update over the next day to say the replacement is on its way.

But knowing my luck the'll be unable to verify the fault or declare it a water-based or damage caused by a drop.

They've received it on the 9th - won't be too long away :) glad somebody uses the website tracker!

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Loismustdye

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Reply # 816618 13-May-2013 11:51

michaelmurfy: They've received it on the 9th - won't be too long away :) glad somebody uses the website tracker!

It's my little stalker habit at the moment, I log in couple times a day to check on the status :-)

tdgeek

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Reply # 816635 13-May-2013 12:09

lxsw20: In some cases Apple send a forward replacement after putting a hold on your Credit Card.

I did that. Guy was in Texas, Called 9am that morning. I had the replacement the next day. SYD - AKL - CHC
Impressive

Loismustdye

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Reply # 816702 13-May-2013 13:11

Loismustdye:
michaelmurfy: They've received it on the 9th - won't be too long away :) glad somebody uses the website tracker!

It's my little stalker habit at the moment, I log in couple times a day to check on the status :-)

I managed to use the tracker after reading aobut it somewhere here on geekzone, might have been the previous topic about an iphone 4 with a dodgy home button. I wasnt told by the sales person about it unfortunately, and I didnt read the small print on the repair form to see if there was a note on it about being able to track it.
As a bonus, I see a technician now has it for assessment, quite impressed with the tracker on the website, there's a few companies (IMHO) that could learn from having something as simple as this to keep the customers up to date.

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