iPhone 4S Telecom network compatibilty

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DLA

7 posts

Wannabe Geek

# 123216 28-Jun-2013 19:46

Hello,

Thought I would surprise my daughter and buy her an iPhone 4S.
Found a nice example on Trade Me which was bought new in Canada and unlocked with a GPP sim.
Put in my daughters sim and the phone works fine except it will not connect to the internet except through our wifi system.
Cellular data is on,Enable 3G is on and so is Data Roaming.
And there ends my Apple iPhone knowledge.
Any suggestions would be gratefully accepted.
Thank you.

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3208 posts

Uber Geek

# 846874 28-Jun-2013 19:51

Possibly just missing a couple of simple network settings?

http://help.telecom.co.nz/app/answers/detail/a_id/2150/

Always be yourself, unless you can be Batman, then always be the Batman

nitrotech

1246 posts

Uber Geek

# 846876 28-Jun-2013 19:55

Have had this issue before - did you get the instructions with the interposer you have to set up the apn's in a different place and you need to have the interposer in the phone all the time (with the sim)

Look to be honest the interposer can cause all sorts of problems like random reboots and drop outs during calls - suggest you spend the dollars and get it network unlocked.

DLA

7 posts

Wannabe Geek

# 846878 28-Jun-2013 20:00

Hmm,all the settings appear to be correct.
Sorry to appear naive,but who is able carry out a network unlock and possibly at what cost?

johnr

19282 posts

Uber Geek
Inactive user

# 846879 28-Jun-2013 20:03

If handset is logging onto mobile network it can't be SIM / network locked

Paulthagerous

690 posts

Ultimate Geek

Trusted

# 846889 28-Jun-2013 20:16

Some carriers overseas have special profiles installed that can stop other networks working, have a look at this:

http://www.mydigitallife.info/how-to-delete-or-remove-iphone-profile/

If in doubt or this doesn't work, best bet is call the Telecom data support helpdesk on 0800 358 423 option 3 or pop into a store to get them to have a look. Based on what you are saying it is the only thing I can think of, but as always be careful when deleting stuff that you are sure it's right :)

nitrotech

1246 posts

Uber Geek

# 846890 28-Jun-2013 20:19

DLA: Hmm,all the settings appear to be correct.
Sorry to appear naive,but who is able carry out a network unlock and possibly at what cost?

What network is it locked to?

Paulthagerous

690 posts

Ultimate Geek

Trusted

# 846892 28-Jun-2013 20:22

nitrotech:
DLA: Hmm,all the settings appear to be correct.
Sorry to appear naive,but who is able carry out a network unlock and possibly at what cost?

What network is it locked to?

As JohnR said, if it can access the network and make calls and texts then it doesn't sound like it's locked.

nitrotech

1246 posts

Uber Geek

# 846893 28-Jun-2013 20:29

Paulthagerous:
nitrotech:
DLA: Hmm,all the settings appear to be correct.
Sorry to appear naive,but who is able carry out a network unlock and possibly at what cost?

What network is it locked to?

As JohnR said, if it can access the network and make calls and texts then it doesn't sound like it's locked.

I have great respect for John but to be fair ths is something we deal with every day - the phone is locked to an overseas carrier as stated by the op. it has been unlocked via a GPP sim (like a gevey sim) essentially the apn settings are hard wired to the carrier and the GPP settings have to be changed to forward them on to the telecom apn this should get data flowing.

DLA

7 posts

Wannabe Geek

# 846902 28-Jun-2013 20:48

I think we have a lemon..
In settings under General there is a sub menu titled "Profile" with APN Carrier Settings.
Follow that through and you come to APN Carrier Settings from www.unlockit.co.nz.

nitrotech

1246 posts

Uber Geek

# 846910 28-Jun-2013 21:10

DLA: I think we have a lemon..
In settings under General there is a sub menu titled "Profile" with APN Carrier Settings.
Follow that through and you come to APN Carrier Settings from www.unlockit.co.nz.

Is it locked to telus or rogers?

johnr

19282 posts

Uber Geek
Inactive user

# 846911 28-Jun-2013 21:12

nitrotech:
Paulthagerous:
nitrotech:
DLA: Hmm,all the settings appear to be correct.
Sorry to appear naive,but who is able carry out a network unlock and possibly at what cost?

What network is it locked to?

As JohnR said, if it can access the network and make calls and texts then it doesn't sound like it's locked.

I have great respect for John but to be fair ths is something we deal with every day - the phone is locked to an overseas carrier as stated by the op. it has been unlocked via a GPP sim (like a gevey sim) essentially the apn settings are hard wired to the carrier and the GPP settings have to be changed to forward them on to the telecom apn this should get data flowing.

I am no expert on the iPhone you could very well be right, Hidden APN's quite possible

The OP should of just purchased a NZ handset, No SIM locking no issues no headaches

DLA

7 posts

Wannabe Geek

# 846913 28-Jun-2013 21:22

Rogers I believe.

DLA

7 posts

Wannabe Geek

# 846915 28-Jun-2013 21:25

Another strange quirk with it is that you can send an ordinary text message but you are unable to send a photo attached ie.MMS

DLA

7 posts

Wannabe Geek

# 846916 28-Jun-2013 21:29

Very steep and fast learning curve.
Most definitely should in hindsight have purchased a New Zealand new model but was assured there were no issues and a new sim was all that would be needed.

nitrotech

1246 posts

Uber Geek

# 846917 28-Jun-2013 21:31

DLA: Rogers I believe.

Circa $200 for a full network unlock.

Question - have you still got the GPP sim (interposer) in the phone with your sim or did you take it out? Needs to stay in.

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