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Topic # 138851 19-Jan-2014 12:29
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A friend of mine recently replaced his broken iPhone4S with an iPhone5 through Telecom. Walked in, said it was for a Skinny SIM, paid for it and walked out. It was all set up for calls, data and email etc and everything has been fine until this week.

Calls are fine and he can receive email ok, but he cant send email. It keeps giving an error about not being able to connect to the SMTP server. No settings have changed, the username and passwords are correct and I've looked at it for an hour (I know most things but don't have a lot of experience with iPhones) and I cannot for the life of me get it to work. It's a regular POP account he has used on various iPhones for years.

Ive tried:
on wifi,
on 3G
deleting the account and recreating it
and have double checked the details against his desktop (which works perfectly), what his provider says and even his old phone.

Everything is correct, setting up POP is not rocket science after all, but is there anything I might have over looked with it being an iPhone ? I saw somewhere it may have to set up through itunes, but he's had no problems for the six weeks he's owned it until now.

I know it's a shot in the dark but does anyone have any ideas ?

Cheers


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  Reply # 969616 19-Jan-2014 13:05
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Theres nothing special abut iPhones and POP that i know of...so a couple of quick questions:

Who is the email provider?
When you access over wifi, who is the ISP?
When you access 3G you're using the skinny network? - Correct?

EDIT: Another question, are you using SSL or no encryption, and which port?



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  Reply # 969619 19-Jan-2014 13:14
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Email provider is Farmside
When on wifi the ISP is telecom
When on 3G its on the Skinny network yes

Farmside state no SSL, SMTP authentication and SMTP is 25


 
 
 
 


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  Reply # 969623 19-Jan-2014 13:26
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Telecom block port 25 access to mailservers that are not their own I believe.

What you should try 1st is set the smtp server to smtp.xtra.co.nz NO SSL port 25.

if that doesnt work then try:

send.xtra.co.nz using SSL port 465 and use their username and password for authentication. (edit: the username & password of their TELECOM ACCOUNT)
(this is actually the best option so maybe try this even if step 1 works)

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  Reply # 969624 19-Jan-2014 13:28
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The new iPhone is the ONLY thing that has changed?. Same ISP, same email provider, same wifi telco, same mobile telco?

Does he still have the 4s to check settings, assuming it was broken but still usable

Does Farmside have a webmail option ?

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  Reply # 969627 19-Jan-2014 13:35
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Dairyxox: Telecom block port 25 access to mailservers that are not their own I believe.

What you should try 1st is set the smtp server to smtp.xtra.co.nz NO SSL port 25.

if that doesnt work then try:

send.xtra.co.nz using SSL port 465 and use their username and password for authentication. (edit: the username & password of their TELECOM ACCOUNT)
(this is actually the best option so maybe try this even if step 1 works)


Agree, but from what I gather they are using the same entire scenario as before, which worked. Needless to say, maybe there is an assumption issue, so settings are not identical



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  Reply # 969628 19-Jan-2014 13:36
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Yes, iPhone is the ONLY item to have changed and it's been working for a couple of weeks. He called me yesterday to say it wasn't working and would I mind having a look in case he'd missed something obvious.

Thanks Dairyxox, I 'think' I may have tried that but as with everything when you start fiddling you forget just what you ended up trying with all the different options :)

I'll give that a go tomorrow when I see him next.

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  Reply # 969629 19-Jan-2014 13:36
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For send settings go to telecom.co.nz/emailsettings

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  Reply # 969630 19-Jan-2014 13:37
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Ah it was working on the new phone, didn't real use that. Checked farmside for issues?

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  Reply # 969631 19-Jan-2014 13:43
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What changed _could_ be telecom, they don't always enforce these blocks, and suddenly enforce them on accounts semi-randomly. (There might be a reason like suspected spam sending or something?)

You can call telecom and ask them to allow unrestricted port 25 access, but I believe there are forms to fill out? They would prefer you use their smtp server.



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  Reply # 969632 19-Jan-2014 13:44
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Yeah, we'll be calling Farmside tomorrow, my mate is off on his boat fishing today !

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  Reply # 969638 19-Jan-2014 13:52
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Dairyxox: What changed _could_ be telecom, they don't always enforce these blocks, and suddenly enforce them on accounts semi-randomly. (There might be a reason like suspected spam sending or something?)

You can call telecom and ask them to allow unrestricted port 25 access, but I believe there are forms to fill out? They would prefer you use their smtp server.


Not that I am aware of. And I know how to block and unblock port 25 and I do regularly . Using Xtra SMTP and port 25 is not recommended, that will not last forever . Go to telecom.co.nz/port25 and choose the opt out towards the bottom of the page.

If he's out fishing we will unblock tomorrow within a few hours of submission

I'm surprised if Farmside have no SSL option

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  Reply # 969645 19-Jan-2014 13:56
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ok no forms to fill out (thats pretty sweet), thanks for clarifying.



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  Reply # 969646 19-Jan-2014 14:04
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Thanks for the information you two, I'll let you know how I get on tomorrow.

Cheers

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  Reply # 969687 19-Jan-2014 16:21
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IMO if an email provider has no SSL and non port 25 options they are not worth using because you are handing your details out in the clear on every network you connect to.

Find out if farmside offer SSL or starttls for email, and if they do not then suggest the friend changes if they care about their mail not being public knowledge.




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