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44 posts

Geek


#153855 9-Oct-2014 21:42
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Hi All.

Was overjoyed to receive my iPhone 6 plus today, but less than 10 hours after first getting it i managed to drop it on my tiled floor and now have a couple of hairline cracks that creep onto the screen.

I bought the phone direct from he online Apple store, and so I called Apple to see what my repair option were.

They proceeded to tell me there are no options for repairing the iPhone 6 plus screen in New Zealand, so my only option is to pay $494 and get a replacement phone (after sending my slightly damaged screen iPhone into them). They weren't terribly clear on why there wasn't repair options, and said I might want to call vodafone or youbee to see what they say.

so, Im hoping someone here will clarify the issue for me: Can you get the screen repaired? and any idea on how much this would be?



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871 posts

Ultimate Geek

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  #1150964 9-Oct-2014 22:00
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Every time I've contacted AppleCare recently they have been quite vague about repair in NZ. I'd try calling your carrier, they've directed me to them in the past despite me purchasing my phone in Australia.

Having a look on the site, they offer screen replacements at countries where they have Apple Stores, but I can't see anything other than the out of warranty fee for New Zealand.

It may be too late, but you may wish to buy AppleCare+ for your phone. $150 down and then two accidental damage replacements for $119 each in future.

Sidenote, I work at a third party repairer. We (and most other places, I'd imagine) aren't ordering any iPhone 6 screens yet because the costs don't work out yet - the last price we got was $440 NZ + shipping + GST + expenses + profit. If the $494 is the only option, you could try insurance or wait until the pricing on these parts comes down.




 


5384 posts

Uber Geek

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Microsoft

  #1150966 9-Oct-2014 22:14
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gravity. gutted.

 
 
 
 


122 posts

Master Geek


  #1150969 9-Oct-2014 22:19
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If I were you, probably 2 options:

As Peppery has already suggested, you could buy Applecare+ for your phone for $149 NZD. Seeing as you are still within the 60 day purchase period you should have no issues getting this put through, but as you didn't buy it when you bought the phone, this will involve a phone call with Apple. You will then need to pay the $119 for the service fee to get the screen replaced, and this will use up one of your two accidental damage incidents for repair/replacement under the warranty.

Otherwise you may be able to use an out of warranty service but this will be expensive. iPhone 6 service out of warranty is $454 NZD.

I believe with either of these options you can get an Express Replacement Service (ERS) - Where Apple sends you a new phone, you restore your data onto it and send the old phone back, no downtime (a hold is put on your credit card) for a $55 fee.

Good luck!

376 posts

Ultimate Geek

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  #1150973 9-Oct-2014 22:30
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jtan: If I were you, probably 2 options:

As Peppery has already suggested, you could buy Applecare+ for your phone for $149 NZD. Seeing as you are still within the 60 day purchase period you should have no issues getting this put through, but as you didn't buy it when you bought the phone, this will involve a phone call with Apple. You will then need to pay the $119 for the service fee to get the screen replaced, and this will use up one of your two accidental damage incidents for repair/replacement under the warranty.

Otherwise you may be able to use an out of warranty service but this will be expensive. iPhone 6 service out of warranty is $454 NZD.

I believe with either of these options you can get an Express Replacement Service (ERS) - Where Apple sends you a new phone, you restore your data onto it and send the old phone back, no downtime (a hold is put on your credit card) for a $55 fee.

Good luck!


I was under the impression that purchasing AppleCare+ required a visual inspection of the phone to make sure it's not in a condition like this, to prevent people just buying it to save money on broken phones. That's what I've seen on Reddit threads, although maybe this is a loophole you could take advantage of as Apple have no stores in NZ, and thus potentially no way to check the condition of the phone before getting AppleCare+.

2514 posts

Uber Geek
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  #1151027 10-Oct-2014 06:29
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Apple will get you to run a script on the phone to prove it is not damaged already, so Apple care will not help you.

It would be like ringing an insurance company and saying " I just smashed into an Aston Martin and I need insurance to cover me, oh and I haven't been paying premiums etc."

Call your insurance company and hope they don't have a really high excess on phones etc.



44 posts

Geek


  #1151057 10-Oct-2014 08:30
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Thanks for the feedback everyone!

Luckily I discovered my insurer covers accidental phone damage, so I'm just going to get the replacement option with the express service, just have a $200 excess to pay. Apple said even if I got the screen repaired the phone is out of warranty so I would rather get the new unit which will have full warranty. Interestingly the replacement unit cost is the same regardless of memory SKU, so I don't feel quite as ripped off since I got a 64GB unit which I paid $1299 for.

2459 posts

Uber Geek


  #1151064 10-Oct-2014 08:45
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dickytim: Apple will get you to run a script on the phone to prove it is not damaged already, so Apple care will not help you.

It would be like ringing an insurance company and saying " I just smashed into an Aston Martin and I need insurance to cover me, oh and I haven't been paying premiums etc."

Call your insurance company and hope they don't have a really high excess on phones etc.


How can a script tell the screen is borked out of interest?

 
 
 
 


310 posts

Ultimate Geek


  #1151066 10-Oct-2014 08:56
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Also check your credit card. My Global Plus card includes damage within the first x days (I think 90). You still have to claim on your home insurance but then they cover the excess cost. My wife did the similar thing to her iPhone 5, left it on top of a car and it was trash by the time I found it.

2514 posts

Uber Geek
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  #1151080 10-Oct-2014 09:34
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lxsw20:
dickytim: Apple will get you to run a script on the phone to prove it is not damaged already, so Apple care will not help you.

It would be like ringing an insurance company and saying " I just smashed into an Aston Martin and I need insurance to cover me, oh and I haven't been paying premiums etc."

Call your insurance company and hope they don't have a really high excess on phones etc.


How can a script tell the screen is borked out of interest?


Apparently the script sends apple the data from your phone and confirms it is in good condition.

I am going to do this today.

2514 posts

Uber Geek
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  #1151112 10-Oct-2014 09:58
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I actually just purchased Apple Care+

I called up the AppleCare line and they asked for my IMI number, as we were speaking the call centre person ran a script to check my phones condition and if any sensors had been tripped.

My phone was clear so I was able to purchase the AppleCare+

I have been meaning to do this since I got the phone as a form of insurance policy.

Thanks for the reminder!

364 posts

Ultimate Geek

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  #1151412 10-Oct-2014 16:17
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how much is applecare+?

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Uber Geek
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  #1151421 10-Oct-2014 16:39
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$149 but there is a service fee of $119 for accidental damage and a limit of 2 cases

1 post

Wannabe Geek
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  #1152062 12-Oct-2014 00:40
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jtan: If I were you, probably 2 options:

As Peppery has already suggested, you could buy Applecare+ for your phone for $149 NZD. Seeing as you are still within the 60 day purchase period you should have no issues getting this put through, but as you didn't buy it when you bought the phone, this will involve a phone call with Apple. You will then need to pay the $119 for the service fee to get the screen replaced, and this will use up one of your two accidental damage incidents for repair/replacement under the warranty.

Otherwise you may be able to use an out of warranty service but this will be expensive. iPhone 6 service out of warranty is $454 NZD.

I believe with either of these options you can get an Express Replacement Service (ERS) - Where Apple sends you a new phone, you restore your data onto it and send the old phone back, no downtime (a hold is put on your credit card) for a $55 fee.

Good luck!




That ERS fee of $55 is rubbish. 

My 2 week old IPhone 6 plus has a loose screen (clicking noise when pressed) and i have to PAY to get it replaced.







784 posts

Ultimate Geek
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  #1152105 12-Oct-2014 11:20
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vthen:
jtan: If I were you, probably 2 options:

As Peppery has already suggested, you could buy Applecare+ for your phone for $149 NZD. Seeing as you are still within the 60 day purchase period you should have no issues getting this put through, but as you didn't buy it when you bought the phone, this will involve a phone call with Apple. You will then need to pay the $119 for the service fee to get the screen replaced, and this will use up one of your two accidental damage incidents for repair/replacement under the warranty.

Otherwise you may be able to use an out of warranty service but this will be expensive. iPhone 6 service out of warranty is $454 NZD.

I believe with either of these options you can get an Express Replacement Service (ERS) - Where Apple sends you a new phone, you restore your data onto it and send the old phone back, no downtime (a hold is put on your credit card) for a $55 fee.

Good luck!




That ERS fee of $55 is rubbish. 

My 2 week old IPhone 6 plus has a loose screen (clicking noise when pressed) and i have to PAY to get it replaced.







No you dont....even if you purchased it on apple.co.nz it still falls under NZ consumer laws. Apple will replace it.

2514 posts

Uber Geek
Inactive user


  #1152183 12-Oct-2014 13:22
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vthen:
jtan: If I were you, probably 2 options:

As Peppery has already suggested, you could buy Applecare+ for your phone for $149 NZD. Seeing as you are still within the 60 day purchase period you should have no issues getting this put through, but as you didn't buy it when you bought the phone, this will involve a phone call with Apple. You will then need to pay the $119 for the service fee to get the screen replaced, and this will use up one of your two accidental damage incidents for repair/replacement under the warranty.

Otherwise you may be able to use an out of warranty service but this will be expensive. iPhone 6 service out of warranty is $454 NZD.

I believe with either of these options you can get an Express Replacement Service (ERS) - Where Apple sends you a new phone, you restore your data onto it and send the old phone back, no downtime (a hold is put on your credit card) for a $55 fee.

Good luck!




That ERS fee of $55 is rubbish. 

My 2 week old IPhone 6 plus has a loose screen (clicking noise when pressed) and i have to PAY to get it replaced.








Are you syre this isn't a hold incase the damage was caused by the user to cover the assessment?

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