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Forums › Apple iOS and devices › Iphone 5 battery.


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Topic # 160550 11-Jan-2015 17:11
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The missus's iphone 5 does not want to seem to charge , its showing 1% when you plug it in but does not want to appear to charge.
Have tried a different cable as well as wall charger , the little lighting bolt comes up next to the battery indicator when plugged in so I assume its trying to charge.

No idea when it comes to iphone stuff.

Would this indicate that the battery is naffed ??.




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  Reply # 1211970 11-Jan-2015 17:21
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What happens when you unplug it from the charger while it shows 1%? Does it die immediately? Or does it die after a short bit of use etc.

I would first try a complete backup and restore of the iPhone, set up as a new one first and see if it charges then properly then.

If no luck, possibly battery issue. Apple seems to be doing 2 year warranties as of recent for AUS and NZ customers so you might be able to take that under a warranty claim? Though they may say its a "consumable" but a lot of cheap phone repair stores will do it for next to nothing.




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Sam, Auckland 



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  Reply # 1211971 11-Jan-2015 17:24
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I actually got this phone off a GZ user and they had taken it into apple to make sure it was not one of the phones effected with the battery fault and it checked out fine.




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  Reply # 1211972 11-Jan-2015 17:28
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Presso: I actually got this phone off a GZ user and they had taken it into apple to make sure it was not one of the phones effected with the battery fault and it checked out fine.


Their 2 year warranty is separate from the repair/recall thing. You might be in luck who knows, give them a call on 0080076667666 (pretty sure that's still their number)But try the restore first. It's anazing what it'll actually fix. It could just have a bad memory of battery cycles or something.




Bachelor of Computing Systems (2015)

 

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Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 



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  Reply # 1211974 11-Jan-2015 17:33
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Will give it a backup and restore and go from there. Does it really matter for the cables for these , both the cables I have here are not genuine and show the blurb when you plug them in. Is it worth getting a genuine cable for her phone ??




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  Reply # 1211975 11-Jan-2015 17:36
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Presso: Will give it a backup and restore and go from there. Does it really matter for the cables for these , both the cables I have here are not genuine and show the blurb when you plug them in. Is it worth getting a genuine cable for her phone ??


Nah you should be fine. If it were a problem it either wouldn't show up as charging, or sometimes they will say "Accessory not supported" or something like that and just refuse to accept it. If you know someone with a lightning cable you could try, give that a go and see what happens? 

 

If you plug the iPhone into the computer, does it show up on iTunes? That should give some sort of indication of the quality of the cable.




Bachelor of Computing Systems (2015)

 

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Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 



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  Reply # 1211982 11-Jan-2015 17:57
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Yes shows up fine in itunes so cable must be ok , managed to dig a big wad of fluff out of the charging port and it now appears to be charging , perhaps the fluff was not letting the cable seat properly, will see how it goes over the next couple of days.




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  Reply # 1211983 11-Jan-2015 18:00
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How odd that the lightning thing would come up still if lint was in there. Maybe it just happened to block 1 of the pins that would charge but left the others unharmed? Fingers crossed that was all it was then haha.

How'd you clean it out, out of interest? I have a bit of lint in my iPhones charger port too but I'm too scared to scoop it out.




Bachelor of Computing Systems (2015)

 

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Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 



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  Reply # 1211993 11-Jan-2015 18:07
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I used a paper clip (one of the ones that's plastic coated).




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  Reply # 1212087 11-Jan-2015 20:22
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any more trouble PM the serial, I'll be able to possibly help you swap it out through apple :)



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  Reply # 1212089 11-Jan-2015 20:27
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livisun: any more trouble PM the serial, i'll be able to swap it out for you through apple :)


Excellent thanks for that will see how it goes over the next couple of days.




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