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Topic # 165693 17-Feb-2015 17:39
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I called Apple yesterday and asked if I ordered a phone now when would it be delivered. Apple dude said the 17th (i.e. today). I then order said phone online where delivery was also marked to be the 17th. Today is the 17th and no phone has been delivered. Estimated delivery date is now the 18th.

I know it's only one day but you'd think if they say it is going to be delivered on a particular day they should feel somewhat obligated to send it by that date. BTW - this is not the first time that this has happened with moving delivery dates.




Amanon

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  Reply # 1241001 17-Feb-2015 17:46
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  Reply # 1241003 17-Feb-2015 17:51
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Ahh, the disappointment of broken delivery expectations . Been there ha ha .

I can sympathise but you know the delivery date is only an estimate not a promise. 

Bugger nonetheless :)

 
 
 
 




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Reply # 1241004 17-Feb-2015 17:53
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surfisup1000: Ahh, the disappointment of broken delivery expectations . Been there ha ha .

I can sympathise but you know the delivery date is only an estimate not a promise. 

Bugger nonetheless :)


Thanks - I feel better now. I just needed to vent.




Amanon

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  Reply # 1241010 17-Feb-2015 17:59
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OMG first world problems!!

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  Reply # 1241226 18-Feb-2015 06:53
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Never had this personally.

I'd call them and have a full blown investigation raised.

Tell them you want times, dates and proof of everything.



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  Reply # 1241228 18-Feb-2015 07:20
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Apple should at least provide the level of service that my plumber does - "on time or its free".




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  Reply # 1241230 18-Feb-2015 07:21
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Dulouz: Apple should at least provide the level of service that my plumber does - "on time or its free".


You they should guarantee a third party service they have no control over?

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  Reply # 1241235 18-Feb-2015 07:44
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This sounds truly traumatic, I suggest a complaint email with multiple tear streaked paragraphs, peppered with emotive sentences consisting of a combination of anger and hurt feelings. Make sure you talk a lot about yourself and make thinly veiled threats to have your lawyer get involved.

The good news though, the product you ordered seems to be a perfect fit for you.

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  Reply # 1241244 18-Feb-2015 08:12
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Contact Apple and *be polite* - I had an item arrive three days late* and Apple gave me a gift certificate for the trouble. I'm not sure about one day though.

*I'd asked the courier company and they'd told me that Apple had despatched the item too late, so it wasn't the courier's fault.

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  Reply # 1241277 18-Feb-2015 08:56
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Dulouz: I called Apple yesterday and asked if I ordered a phone now when would it be delivered. Apple dude said the 17th (i.e. today). I then order said phone online where delivery was also marked to be the 17th. Today is the 17th and no phone has been delivered. Estimated delivery date is now the 18th.

I know it's only one day but you'd think if they say it is going to be delivered on a particular day they should feel somewhat obligated to send it by that date. BTW - this is not the first time that this has happened with moving delivery dates.


What time of the day did you order?
Also what does the Track and Trace show?





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 




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Ultimate Geek
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  Reply # 1241278 18-Feb-2015 09:03
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KiwiNZ:
Dulouz: I called Apple yesterday and asked if I ordered a phone now when would it be delivered. Apple dude said the 17th (i.e. today). I then order said phone online where delivery was also marked to be the 17th. Today is the 17th and no phone has been delivered. Estimated delivery date is now the 18th.

I know it's only one day but you'd think if they say it is going to be delivered on a particular day they should feel somewhat obligated to send it by that date. BTW - this is not the first time that this has happened with moving delivery dates.


What time of the day did you order?
Also what does the Track and Trace show?


Order was made 10:00am on the 16th which was is pretty much explains why I expected next day delivery. I see it comes from Sydney. It does make me wonder why Apple can't have a distribution centre in New Zealand. Anyway it will be here today.




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  Reply # 1241283 18-Feb-2015 09:09
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Dulouz:
KiwiNZ:
Dulouz: I called Apple yesterday and asked if I ordered a phone now when would it be delivered. Apple dude said the 17th (i.e. today). I then order said phone online where delivery was also marked to be the 17th. Today is the 17th and no phone has been delivered. Estimated delivery date is now the 18th.

I know it's only one day but you'd think if they say it is going to be delivered on a particular day they should feel somewhat obligated to send it by that date. BTW - this is not the first time that this has happened with moving delivery dates.


What time of the day did you order?
Also what does the Track and Trace show?


Order was made 10:00am on the 16th which was is pretty much explains why I expected next day delivery. I see it comes from Sydney. It does make me wonder why Apple can't have a distribution centre in New Zealand. Anyway it will be here today.


Apple doesn't have a centre here is because we are a "rounding error" just too small. 

I don't see an issue with the  delivery time, did you pay for priority shipping?




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 




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  Reply # 1242460 19-Feb-2015 16:23
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Well the good news is the phone turned up yesterday. What was most surprising is Tim Cook delivered it personally, apologized profusely and begged for forgiveness.




Amanon

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  Reply # 1242467 19-Feb-2015 16:41
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bahahahaha nice come back :)

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  Reply # 1242470 19-Feb-2015 16:54
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Dulouz: Well the good news is the phone turned up yesterday. What was most surprising is Tim Cook delivered it personally, apologized profusely and begged for forgiveness.


Good one 




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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