Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




628 posts

Ultimate Geek
+1 received by user: 217


Topic # 165693 17-Feb-2015 17:39
Send private message

I called Apple yesterday and asked if I ordered a phone now when would it be delivered. Apple dude said the 17th (i.e. today). I then order said phone online where delivery was also marked to be the 17th. Today is the 17th and no phone has been delivered. Estimated delivery date is now the 18th.

I know it's only one day but you'd think if they say it is going to be delivered on a particular day they should feel somewhat obligated to send it by that date. BTW - this is not the first time that this has happened with moving delivery dates.




Amanon

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
1500 posts

Uber Geek
+1 received by user: 474

Trusted

  Reply # 1241001 17-Feb-2015 17:46
Send private message
3871 posts

Uber Geek
+1 received by user: 1267


  Reply # 1241003 17-Feb-2015 17:51
One person supports this post
Send private message

Ahh, the disappointment of broken delivery expectations . Been there ha ha .

I can sympathise but you know the delivery date is only an estimate not a promise. 

Bugger nonetheless :)

 
 
 
 




628 posts

Ultimate Geek
+1 received by user: 217


Reply # 1241004 17-Feb-2015 17:53
Send private message

surfisup1000: Ahh, the disappointment of broken delivery expectations . Been there ha ha .

I can sympathise but you know the delivery date is only an estimate not a promise. 

Bugger nonetheless :)


Thanks - I feel better now. I just needed to vent.




Amanon

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1241010 17-Feb-2015 17:59
Send private message

OMG first world problems!!

2515 posts

Uber Geek
+1 received by user: 541
Inactive user


  Reply # 1241226 18-Feb-2015 06:53
Send private message

Never had this personally.

I'd call them and have a full blown investigation raised.

Tell them you want times, dates and proof of everything.



628 posts

Ultimate Geek
+1 received by user: 217


  Reply # 1241228 18-Feb-2015 07:20
Send private message

Apple should at least provide the level of service that my plumber does - "on time or its free".




Amanon

2515 posts

Uber Geek
+1 received by user: 541
Inactive user


  Reply # 1241230 18-Feb-2015 07:21
Send private message

Dulouz: Apple should at least provide the level of service that my plumber does - "on time or its free".


You they should guarantee a third party service they have no control over?

161 posts

Master Geek
+1 received by user: 64
Inactive user


  Reply # 1241235 18-Feb-2015 07:44
Send private message

This sounds truly traumatic, I suggest a complaint email with multiple tear streaked paragraphs, peppered with emotive sentences consisting of a combination of anger and hurt feelings. Make sure you talk a lot about yourself and make thinly veiled threats to have your lawyer get involved.

The good news though, the product you ordered seems to be a perfect fit for you.

6338 posts

Uber Geek
+1 received by user: 1099

Trusted
Lifetime subscriber

  Reply # 1241244 18-Feb-2015 08:12
Send private message

Contact Apple and *be polite* - I had an item arrive three days late* and Apple gave me a gift certificate for the trouble. I'm not sure about one day though.

*I'd asked the courier company and they'd told me that Apple had despatched the item too late, so it wasn't the courier's fault.

13548 posts

Uber Geek
+1 received by user: 6352

Trusted
Subscriber

  Reply # 1241277 18-Feb-2015 08:56
Send private message

Dulouz: I called Apple yesterday and asked if I ordered a phone now when would it be delivered. Apple dude said the 17th (i.e. today). I then order said phone online where delivery was also marked to be the 17th. Today is the 17th and no phone has been delivered. Estimated delivery date is now the 18th.

I know it's only one day but you'd think if they say it is going to be delivered on a particular day they should feel somewhat obligated to send it by that date. BTW - this is not the first time that this has happened with moving delivery dates.


What time of the day did you order?
Also what does the Track and Trace show?





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 




628 posts

Ultimate Geek
+1 received by user: 217


  Reply # 1241278 18-Feb-2015 09:03
Send private message

KiwiNZ:
Dulouz: I called Apple yesterday and asked if I ordered a phone now when would it be delivered. Apple dude said the 17th (i.e. today). I then order said phone online where delivery was also marked to be the 17th. Today is the 17th and no phone has been delivered. Estimated delivery date is now the 18th.

I know it's only one day but you'd think if they say it is going to be delivered on a particular day they should feel somewhat obligated to send it by that date. BTW - this is not the first time that this has happened with moving delivery dates.


What time of the day did you order?
Also what does the Track and Trace show?


Order was made 10:00am on the 16th which was is pretty much explains why I expected next day delivery. I see it comes from Sydney. It does make me wonder why Apple can't have a distribution centre in New Zealand. Anyway it will be here today.




Amanon

13548 posts

Uber Geek
+1 received by user: 6352

Trusted
Subscriber

  Reply # 1241283 18-Feb-2015 09:09
Send private message

Dulouz:
KiwiNZ:
Dulouz: I called Apple yesterday and asked if I ordered a phone now when would it be delivered. Apple dude said the 17th (i.e. today). I then order said phone online where delivery was also marked to be the 17th. Today is the 17th and no phone has been delivered. Estimated delivery date is now the 18th.

I know it's only one day but you'd think if they say it is going to be delivered on a particular day they should feel somewhat obligated to send it by that date. BTW - this is not the first time that this has happened with moving delivery dates.


What time of the day did you order?
Also what does the Track and Trace show?


Order was made 10:00am on the 16th which was is pretty much explains why I expected next day delivery. I see it comes from Sydney. It does make me wonder why Apple can't have a distribution centre in New Zealand. Anyway it will be here today.


Apple doesn't have a centre here is because we are a "rounding error" just too small. 

I don't see an issue with the  delivery time, did you pay for priority shipping?




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 




628 posts

Ultimate Geek
+1 received by user: 217


  Reply # 1242460 19-Feb-2015 16:23
4 people support this post
Send private message

Well the good news is the phone turned up yesterday. What was most surprising is Tim Cook delivered it personally, apologized profusely and begged for forgiveness.




Amanon

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1242467 19-Feb-2015 16:41
Send private message

bahahahaha nice come back :)

13548 posts

Uber Geek
+1 received by user: 6352

Trusted
Subscriber

  Reply # 1242470 19-Feb-2015 16:54
Send private message

Dulouz: Well the good news is the phone turned up yesterday. What was most surprising is Tim Cook delivered it personally, apologized profusely and begged for forgiveness.


Good one 




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.