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Topic # 172030 8-May-2015 18:37
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So I have an ipad and about 6 months ago I noticed bright spots on the LCD. These aren't the pixel, but appear to be in another layer. It does seem to be quite a common problem based on internet searche.s It was out of warranty, but apple agreed to replace it, and replaced it with what appears to be a refurbished identical unit. The problem is that I have noticed that the replacement has now also begun to develop these bright dots. They are probably 10 pixels wide and not uniform. I purchased it directly from apple, and last time it was away for around 1 week while they replaced. Do people think it is reasonable to give them another chance to fix it, for what is the same fault? Should I now insist on a new one, rather than a refurbished one, which may reduce the risk of getting a 3rd defective unit? 

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  Reply # 1300927 8-May-2015 19:12
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I would honestly try it again, express how annoyed you are (but in a calm and polite way of course) and see what they'll do for you. If the next unit is faulty too then by all means threaten CGA etc.

Out of interest, how old is it? If its a 4-5 year old iPad (are they that old? I don't even remember) then you might be pushing it a bit. 




Bachelor of Computing Systems (2015)

 

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Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 




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  Reply # 1300929 8-May-2015 19:19
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tardtasticx: I would honestly try it again, express how annoyed you are (but in a calm and polite way of course) and see what they'll do for you. If the next unit is faulty too then by all means threaten CGA etc.

Out of interest, how old is it? If its a 4-5 year old iPad (are they that old? I don't even remember) then you might be pushing it a bit. 


It's about 2.5 years old, top of the range 64gb 3G model.  But it is a manufacturing defect.   I am on the phone now, and they are looking at what they can do due to it being the second time with the same failure, but it is probably just another swap out.

 
 
 
 


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  Reply # 1300945 8-May-2015 19:47
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mattwnz:
tardtasticx: I would honestly try it again, express how annoyed you are (but in a calm and polite way of course) and see what they'll do for you. If the next unit is faulty too then by all means threaten CGA etc.

Out of interest, how old is it? If its a 4-5 year old iPad (are they that old? I don't even remember) then you might be pushing it a bit. 


It's about 2.5 years old, top of the range 64gb 3G model.  But it is a manufacturing defect.   I am on the phone now, and they are looking at what they can do due to it being the second time with the same failure, but it is probably just another swap out.


Apple have always been great when I've had troubles. I have no doubt they'll sort it however since it's the second time and literally just outside its 2 year warranty. Fingers crossed! Let us know how you get on




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


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