Cracked iPhone 5S screen - worth repairing before selling?

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JEDENZED

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#177008 18-Jul-2015 20:44

Hey Geeks,

I've got a gold 32GB iPhone 5S that I'm thinking of selling in the next few months in advance of the 6S release, presumably before Christmas. My 5S has a smallish hairline crack on the bottom-left corner of the screen (see pic) and I'm wondering if it's worth having it repaired/replaced to maximise the resale potential. Rest of the phone is in good nick, a few very minor nicks predominantly around the cut-edge bezel around the device.

I've no idea what a replacement screen costs and presume there are different levels of workmanship/screen parts available.

Any thoughts on this?

ubergeeknz

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Vocus

#1346995 18-Jul-2015 22:27

I would say not worth it to sell. Even iPhones with serious faults seem to fetch silly money.

CYaBro

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#1347035 18-Jul-2015 23:29

Have you spoken to apple about it?
From what I can tell reading through the apple visual mechanical inspection manual for iPhones/iPads (we recently became an Apple Authorised Service Provider), single hairline cracks like that may be covered by apple. If the device is not more than a couple of years old they may cover it under NZ consumer law.

Opinions are my own and not the views of my employer.

JEDENZED

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#1347038 18-Jul-2015 23:37

CYaBro: Have you spoken to apple about it?
From what I can tell reading through the apple visual mechanical inspection manual for iPhones/iPads (we recently became an Apple Authorised Service Provider), single hairline cracks like that may be covered by apple. If the device is not more than a couple of years old they may cover it under NZ consumer law.

Interesting idea, hadn't occurred to me to speak with them about it. Might give it a go, do you know if they have an NZ number or is it just email contact?

Paparangi

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#1347048 19-Jul-2015 00:21

00800-7666-7666 - it has two zeros at the start.

Goosey

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#1347062 19-Jul-2015 05:58

do you have apple care?

JEDENZED

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#1347065 19-Jul-2015 07:35

Goosey: do you have apple care?

Nope. Next time though... next time...

New World

Shop on-line at New World now for your groceries (affiliate link).

JEDENZED

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Ultimate Geek
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#1347351 19-Jul-2015 20:48

JEDENZED:
CYaBro: Have you spoken to apple about it?
From what I can tell reading through the apple visual mechanical inspection manual for iPhones/iPads (we recently became an Apple Authorised Service Provider), single hairline cracks like that may be covered by apple. If the device is not more than a couple of years old they may cover it under NZ consumer law.

Interesting idea, hadn't occurred to me to speak with them about it. Might give it a go, do you know if they have an NZ number or is it just email contact?

@CYABRO - I owe that man a beer or two... Went through the Apple "contact us" live chat, sent them the pic above and they arranged a ticket for me to go see The local authorized Apple agent. The agent tech gave it a look over and immediately advised that this type of crack (with no signs of other damage or impact) is considered a defect by Apple and so consumer law extends the warranty out to two years.

Backing up my phone this evening and bringing it in tomorrow to have it sent away. They say it will be replaced with a "new" phone, not a replacement screen, and that I should have it by the end of the week. New likely means refurb but I'm not complaining, that's for sure!

Cheers again CYABRO, you da geek... ;)

dickytim

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#1347443 20-Jul-2015 06:05

Great outcome there!

CYaBro

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#1347908 20-Jul-2015 18:13

JEDENZED:
JEDENZED:
CYaBro: Have you spoken to apple about it?
From what I can tell reading through the apple visual mechanical inspection manual for iPhones/iPads (we recently became an Apple Authorised Service Provider), single hairline cracks like that may be covered by apple. If the device is not more than a couple of years old they may cover it under NZ consumer law.

Interesting idea, hadn't occurred to me to speak with them about it. Might give it a go, do you know if they have an NZ number or is it just email contact?

@CYABRO - I owe that man a beer or two... Went through the Apple "contact us" live chat, sent them the pic above and they arranged a ticket for me to go see The local authorized Apple agent. The agent tech gave it a look over and immediately advised that this type of crack (with no signs of other damage or impact) is considered a defect by Apple and so consumer law extends the warranty out to two years.

Backing up my phone this evening and bringing it in tomorrow to have it sent away. They say it will be replaced with a "new" phone, not a replacement screen, and that I should have it by the end of the week. New likely means refurb but I'm not complaining, that's for sure!

Cheers again CYABRO, you da geek... ;)

Opinions are my own and not the views of my employer.

JEDENZED

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#1350020 22-Jul-2015 20:34

Just to close this thread out, I received my replacement iPhone 5S via Yoobee today. Very impressed with the whole process and the speed of turn around. The unit I received appears to be brand spanking new with no scratches on any of the surfaces (incl the sharp beveled cut edging which on the gold model is VERY susceptible to visible wear and tear).

Stoked with the outcome, great bit of info to know about the single hairline crack being considered by Apple to be a manufacturing defect.