Hi.
So a customers PA has called me to say they are having issues with her bosses Iphone 6S, where not all the music is showing up in the browse part of the music player.
They can see music s-z but they can't select any of the songs from A-R, it's like they are greyed out. iTunes says the device has the same number of songs on the ipod, and they can SEARCH for say ABBA and it will show and play the songs, but the browse doesn't seem to want to work a-r.
I can't see the device myself as the guy is away right now. He isn't the sort it's easy to talk through things like taking screenshots or photos to email me.
Any ideas?