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956 posts

Ultimate Geek
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Topic # 180901 25-Sep-2015 13:20
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Hi there,

Previously with an iPad I could see what apps and the home screen through itunes, however for some reason with the iPhone I just get a spinning thing

Anyone else seeing the same thing or is it just me?

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290 posts

Ultimate Geek
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  Reply # 1394480 25-Sep-2015 16:34
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I had a different problem, and this might help you out.

My iTunes wouldn't detect iPhone 6S until I manually reinstalled the driver:

1. Go to Device Manager
2. Find Apple Mobile something device under Portable Device
3. Update driver and choose to locate the driver manually
4. Find the driver at C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

After I reinstalled the drivers everything worked as normal and it instantly detected my iPhone.

956 posts

Ultimate Geek
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  Reply # 1394506 25-Sep-2015 17:39
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Yeah, this is on a Macbook so no drivers needed.

I did try on a Windows PC and the same thing happened with the continuous spinning thing


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Uber Geek
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  Reply # 1394528 25-Sep-2015 18:23
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Did you update your iTunes to 12.3 at least?

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956 posts

Ultimate Geek
+1 received by user: 346
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  Reply # 1394539 25-Sep-2015 18:54
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Yeah, the windows PC never had itunes so it has the latest along with the Macbook

I did come across a thread where people are complaining about how apps on IOS dont get transferred to iTunes anymore and there were a few people complaining about not being able to see their home screens so can only assume I'm affected by the same bug too

956 posts

Ultimate Geek
+1 received by user: 346
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  Reply # 1394583 25-Sep-2015 20:20
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So I spoke with Apple support, apparently it's a slowly emerging issue. Glad it's not just me.

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