iTunes Home Screen display

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JamesL

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Topic # 180901 25-Sep-2015 13:20

Hi there,

Previously with an iPad I could see what apps and the home screen through itunes, however for some reason with the iPhone I just get a spinning thing

Anyone else seeing the same thing or is it just me?

jeeg

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Reply # 1394480 25-Sep-2015 16:34

I had a different problem, and this might help you out.

My iTunes wouldn't detect iPhone 6S until I manually reinstalled the driver:

1. Go to Device Manager
2. Find Apple Mobile something device under Portable Device
3. Update driver and choose to locate the driver manually
4. Find the driver at C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

After I reinstalled the drivers everything worked as normal and it instantly detected my iPhone.

JamesL

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Reply # 1394506 25-Sep-2015 17:39

Yeah, this is on a Macbook so no drivers needed.

I did try on a Windows PC and the same thing happened with the continuous spinning thing

chiefie

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Reply # 1394528 25-Sep-2015 18:23

Did you update your iTunes to 12.3 at least?

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JamesL

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Reply # 1394539 25-Sep-2015 18:54

Yeah, the windows PC never had itunes so it has the latest along with the Macbook

I did come across a thread where people are complaining about how apps on IOS dont get transferred to iTunes anymore and there were a few people complaining about not being able to see their home screens so can only assume I'm affected by the same bug too

JamesL

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Reply # 1394583 25-Sep-2015 20:20

So I spoke with Apple support, apparently it's a slowly emerging issue. Glad it's not just me.