Dead iPhone 6S+

Forums › Apple iOS and devices › Dead iPhone 6S+

Horseychick

150 posts

Master Geek

#181253 8-Oct-2015 09:28

I've had my new iPhone6S + for 2 weeks and last night it just went totally dead. The battery was about 65% full, it was sitting on my bedside table and working fine, then when I went to make a call about 15 mins later it was totally dead. Home button not working, on/off button not working, nothing happening. Quick troll around the internet lead me to try home & on/off button at the same time as a 'hard reboot'. This did bring it back to life.

Now I'm a bit worried that there is an intermittent fault - anyone else experienced this with their new phones?

1 | 2

1983 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#1402189 8-Oct-2015 09:31

It happened to me on 9.1 beta 3 haven't loaded 4 yet back on official for now.

Andy Ghozali Geekzone Member	E: andy@ghozali.ru M: +64 21 395 458 A: Andy's Business Services, 231 High St, Christchurch 8011, NZ
www.andy.mobi

Horseychick

150 posts

Master Geek

#1402190 8-Oct-2015 09:34

I'm still on IOS 9.0.2 so not sure what might be causing it. Had a quick search around, but can't see anyone else reporting it at the moment.

trig42

5809 posts

Uber Geek

ID Verified

#1402192 8-Oct-2015 09:37

Exact same thing happened to my wife's 5S on Monday. Home button/Sleep button combo fixed it OK, been fine since.

These things happen sometimes, you have a 2 year warranty I think, don't panic.

nitrotech

1285 posts

Uber Geek

#1402194 8-Oct-2015 09:38

You need to hold the power and home button down for at least 10 seconds then release the home button.

Failing that plug into the PC or Mac with iTunes installed and see if it pops up

Horseychick

150 posts

Master Geek

#1402196 8-Oct-2015 09:40

Thanks

You're right - don't panic, but it was my shiny new gold phone

and I leave for a holiday on Sunday

so I don't want to be overseas with a dead phone

what if I miss a call? *retires to corner sobbing*

Hello, my name is Horseychick and I am an Apple addict......................

nitrotech

1285 posts

Uber Geek

#1402203 8-Oct-2015 09:46

Haha - sorry should have read the whole post - easy answer is that after a soft reset it's highly unlikely you'll have the problem again unless you've got a failing LCD (unlikely)

wellygary

8312 posts

Uber Geek

#1402210 8-Oct-2015 09:55

If you had a new laptop and it froze up , keyboard stopped working, etc, but a long press on the power button rebooted it fine, would you feel the same concern?, i'm thinking not,

Phones are now just small computers, and software glitches can and will occur, don't worry too much, reboot and move on....

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

chiefie

I iz your trusted friend
5877 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#1402215 8-Oct-2015 10:07

Horseychick: Thanks You're right - don't panic, but it was my shiny new gold phone and I leave for a holiday on Sunday so I don't want to be overseas with a dead phone what if I miss a call? *retires to corner sobbing*

Hello, my name is Horseychick and I am an Apple addict......................

Where are you going? If you're going on holiday where there maybe Apple Stores, consider getting AppleCare+ plan NOW! then you should be able to get in-store service from Apple Genius anywhere in the world - with Apple Store presence of course.

Internet is my backyard...

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

Please read the Geekzone's FUG

JamesL

956 posts

Ultimate Geek
Inactive user

#1402217 8-Oct-2015 10:08

I wouldn't worry about it, I'd say its a software issue as it has been reported to be affecting a few users

http://www.macrumors.com/2015/10/01/iphone-6s-random-turnoff/

esawers

551 posts

Ultimate Geek

#1402225 8-Oct-2015 10:15

It sounds pretty terminal, if I was you I would go out now and buy a new IPhone 6s+ so you don't have any more problems on your holiday.
And because I'm feeling generous I'll take the old one off your hands for $100

ZollyMonsta

3009 posts

Uber Geek

ID Verified

Trusted

#1402248 8-Oct-2015 10:39

trig42: Exact same thing happened to my wife's 5S on Monday. Home button/Sleep button combo fixed it OK, been fine since.

These things happen sometimes, you have a 2 year warranty I think, don't panic.

Had this occur on my iPhone 5 as well as my iPhone 6s Plus. The above fixes it.

Likely iOS bug, not hardware.

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

Horseychick

150 posts

Master Geek

#1402249 8-Oct-2015 10:42

esawers: It sounds pretty terminal, if I was you I would go out now and buy a new IPhone 6s+ so you don't have any more problems on your holiday.
And because I'm feeling generous I'll take the old one off your hands for $100

That's too kind of you. Please post me a cheque for $100 + $30,156 to cover the postage, and I will send the phone immediately and reimburse you $30,150 from my Nigerian bonds once the money is visible in my account

eracode

Smpl Mnmlst
8846 posts

Uber Geek

ID Verified

Trusted

Subscriber

#1402257 8-Oct-2015 11:10

Horseychick: Thanks You're right - don't panic, but it was my shiny new gold phone and I leave for a holiday on Sunday so I don't want to be overseas with a dead phone what if I miss a call? *retires to corner sobbing*

Hello, my name is Horseychick and I am an Apple addict......................

Nominated for a 2015 Geeky award in the category Effective Use of Emoticons. Cool.

Sometimes I just sit and think. Other times I just sit.

dickytim

2514 posts

Uber Geek
Inactive user

#1402288 8-Oct-2015 11:49

I have had this happen to me over 4 iPhones at random times but a soft reset has always fixed it, and I have not seen it return regularly.

I have had a lot more crashed on other devices over my life time!

I am going to go out on a limb and say it doesn't sound like anything that should be worried about.

muppet

2566 posts

Uber Geek

Trusted

#1402290 8-Oct-2015 12:00

Most iPhones will pay homage to Steve Jobs once a week now, it's just doing that.

1 | 2