Ability to Remotely Assist on iOS?

Forums › Apple iOS and devices › Ability to Remotely Assist on iOS?

Wyvern

91 posts

Master Geek
+1 received by user: 1

#181298 9-Oct-2015 14:57

I would like to be able to log onto my parents iPhones so I can change settings, help them fix things or just show them how to do things by controlling their screen.

Is this at all possible in iOS? I use Team Viewer to help them with stuff on their iMac but can't seem to find anything that will let me do the same on their iPhone(s).

Am guessing thats a "no no" in the closed Apple world, but hopefully someone might have a way of doing that?

Thanks!

blackjack17

1713 posts

Uber Geek
+1 received by user: 865

#1403105 9-Oct-2015 15:03

This?

https://www.teamviewer.com/en/products/mobile-device-support.aspx

Electric kiwi signup credit Sharesies credit

Wyvern

91 posts

Master Geek
+1 received by user: 1

#1403111 9-Oct-2015 15:12

Yeah that would do, How did I miss that?

But whoa!... https://www.teamviewer.com/en/licensing/index.aspx

$879! I don't love helping my folks but not that much ;)

Anyway, it looks like it can be done, so are there any other reliable cheaper tools out there?

Wyvern

clicknz

477 posts

Ultimate Geek
+1 received by user: 94

Trusted

#1403119 9-Oct-2015 15:31

Hi - interesting to see what's possible with Teamviewer. I haven't found anything else of this type, but I have been able to help my mother out with sorting contacts and emails on her iPad by signing in to her iCloud account remotely and making changes there (to be pushed back to the device).
Otherwise it's back to phone support...

Cheers,
Mike

Photographer/Videographer clickmedia.nz

JoshWright

404 posts

Ultimate Geek
+1 received by user: 113

ID Verified

Trusted

#1403121 9-Oct-2015 15:37

If they have access to a Mac running at least Yosemite there is this option:

https://www.yahoo.com/tech/welcome-to-another-installment-of-pogues-basics-102458041654.html
-Plug iPhone in via USB and display the screen through QuickTime, which would be visible to you if you could remotely connect in to their computer through TeamViewer for Mac. From this point you would at least be able to see what is happening on the device, and if you called them at the same time you could walk them through fixing the issue.

blackjack17

1713 posts

Uber Geek
+1 received by user: 865

#1403572 10-Oct-2015 17:18

Wyvern: Yeah that would do, How did I miss that?

But whoa!... https://www.teamviewer.com/en/licensing/index.aspx

$879! I don't love helping my folks but not that much ;)

Anyway, it looks like it can be done, so are there any other řreliable cheaper tools out there?

It is free for personal use isn't it. The $879 was only for business use.

If you check the downloads page the apps is there.

Note. I have not used it

Electric kiwi signup credit Sharesies credit