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Topic # 191607 10-Feb-2016 11:41
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I am trying to help an elderly neighbour who has an Iphone4. I am not an Apple user, but, nonetheless, I thought I would be able to hook up to a WIFI connection! This phone had previously been working on his wifi.

 

I tap on the wifi SSID I want, it tries to connect, then pops up an error saying it can't connect with the only button available being Dismiss. I was expecting it to ask for a password but that was too much to expect. Logic, and a tutorial, showed this is what it is supposed to do so don't know where to go from here.

 

I tried another route using the "Other" option. I got to where it asked what security setting I wanted then just sat at that screen doing nothing.

 

Any ideas on what we can do to fix this frustrating situation?


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320 posts

Ultimate Geek
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  Reply # 1489665 10-Feb-2016 12:00
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I would suggest tapping on the "i" in a circle next to the SSID and then "Forget This Network" and then try again.


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  Reply # 1489712 10-Feb-2016 13:11
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It should "just work", as that is the joy with Apple (normally).  Try above, if that doesn't work then some additional steps here.  I assume you have done some basic elimination checks and ensured the WiFi is actually working?  

 

https://support.apple.com/en-nz/HT204051

 

 

 

 

 

 





Always be yourself, unless you can be Batman, then always be the Batman





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  Reply # 1489747 10-Feb-2016 13:38
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 Thanks, guys, all sorted now. 

 

The modem/wifi was fine but what seemed to get the password prompt going was to 'forget' the connection then retry. I thought the neighbour had done that in one of many attempts but it doesn't look like he had.

 

Nothing like a Password prompt!!

 

Cheers.


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