Where in NZ to get reliable service for iPhone 5s battery replacement? Horrible quotes.

Forums › Apple iOS and devices › Where in NZ to get reliable service for iPhone 5s battery replacement? Horrible quotes.

Huchiz

214 posts

Master Geek
+1 received by user: 9

Topic # 192362 8-Mar-2016 12:09

There is no apple store. Apple website links to several agents, but states "price and terms will vary". Got quote from some of those agents, one of which replied as you will have to pay $50 for assessment, then they will tell you how much. Another agent names Uxxxxxx quoted $300-570 depends on whether they have the ability to open your iPhone 5s. Others quoted as $130-160. (US and China official price is NZD116 and 133 respectively)

Any thoughts?

Yogi02

145 posts

Master Geek
+1 received by user: 18

Reply # 1508055 8-Mar-2016 12:33

On a recent trip to Aussie, I pre-booked into the Genius Bar at an Apple store to have the battery in my 5 replaced (not one of the recall ones).

It was AU$119 from memory.

I also got a quote from a local Apple approved repair place and they were quoting NZ$220-250.

Its been fantastic, better than at new and Ive had the phone going on 3.5 years with no problems

antoniosk

1623 posts

Uber Geek
+1 received by user: 332

Trusted

Subscriber

Reply # 1508082 8-Mar-2016 13:17

Yogi02:

On a recent trip to Aussie, I pre-booked into the Genius Bar at an Apple store to have the battery in my 5 replaced (not one of the recall ones).

It was AU$119 from memory.

I also got a quote from a local Apple approved repair place and they were quoting NZ$220-250.

Its been fantastic, better than at new and Ive had the phone going on 3.5 years with no problems

Try contacting ServicePlus, they have done the apple power adaptor recalls

________
AK

Huchiz

214 posts

Master Geek
+1 received by user: 9

Reply # 1508335 8-Mar-2016 17:36

antoniosk:

Yogi02:

On a recent trip to Aussie, I pre-booked into the Genius Bar at an Apple store to have the battery in my 5 replaced (not one of the recall ones).

It was AU$119 from memory.

I also got a quote from a local Apple approved repair place and they were quoting NZ$220-250.

Its been fantastic, better than at new and Ive had the phone going on 3.5 years with no problems

Try contacting ServicePlus, they have done the apple power adaptor recalls

They are the one wants to charge me $50 before telling me the cost.

johnr

19282 posts

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+1 received by user: 2600
Inactive user

Reply # 1508342 8-Mar-2016 17:48

Just make sure you genuine Apple

bluedisk

194 posts

Master Geek
+1 received by user: 35

Reply # 1508346 8-Mar-2016 18:05

Ok so not iphone 5s, but was very happy with Cell City In Vivian St Wellington when they replaced my iphone 4 battery for about $90 (as I recall) about 2 years ago. On the spot service while you wait and its still going strong.

Jolly good service.

CYaBro

2917 posts

Uber Geek
+1 received by user: 276

Reply # 1508391 8-Mar-2016 19:09

Huchiz:

antoniosk:

Yogi02:

On a recent trip to Aussie, I pre-booked into the Genius Bar at an Apple store to have the battery in my 5 replaced (not one of the recall ones).

It was AU$119 from memory.

I also got a quote from a local Apple approved repair place and they were quoting NZ$220-250.

Its been fantastic, better than at new and Ive had the phone going on 3.5 years with no problems

Try contacting ServicePlus, they have done the apple power adaptor recalls

They are the one wants to charge me $50 before telling me the cost.

They could tell you the cost but what if you then go ahead and get them to replace the battery and the device still doesn't work properly?

Would you be happy?

We have people come in all the time asking for a new battery, not just for an iphone, but also laptops, and we have found that there is actually something else wrong with the device that is causing the battery to appear faulty.

So now we always tell customers that there is a diagnostic charge first and then, if it is in fact the battery that is the problem, we can replace it for $???.

Computer Repairs Whangarei
Apple Authorised Reseller
Apple Authorised Service Provider

Huchiz

214 posts

Master Geek
+1 received by user: 9

Reply # 1509840 9-Mar-2016 13:26

CYaBro:

Huchiz:

antoniosk:

Yogi02:

On a recent trip to Aussie, I pre-booked into the Genius Bar at an Apple store to have the battery in my 5 replaced (not one of the recall ones).

It was AU$119 from memory.

I also got a quote from a local Apple approved repair place and they were quoting NZ$220-250.

Its been fantastic, better than at new and Ive had the phone going on 3.5 years with no problems

Try contacting ServicePlus, they have done the apple power adaptor recalls

They are the one wants to charge me $50 before telling me the cost.

They could tell you the cost but what if you then go ahead and get them to replace the battery and the device still doesn't work properly?

Would you be happy?

We have people come in all the time asking for a new battery, not just for an iphone, but also laptops, and we have found that there is actually something else wrong with the device that is causing the battery to appear faulty.

So now we always tell customers that there is a diagnostic charge first and then, if it is in fact the battery that is the problem, we can replace it for $???.

Firstly, I asked SPECIFICALLY for the cost of battery replacement of 5s, not any other general repairs for any other handset.

Again, Apple officially set the pricing of battery replacement for those certain models and publishes them on the website, no hidden XXX, no if XXX. Of course that is for battery replacement only, which is just exactly what I asked. (By the way, it is way cheaper than what NZ agents quoted.)

Unfortunately that Apple service is not for NZ user. We are solely depending on those agents with lots of "extras wrongs" and "ifs", even for a very specifically simple job as battery replacement of a certain popular handset model like 5s.

LOL.