Safari issues - Apple is not my specialist subject.

Forums › Apple iOS and devices › Safari issues - Apple is not my specialist subject.

kiwifidget

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Topic # 198295 3-Jul-2016 20:48

I got the call last night from the parental units.

The internet isnt working and Mum's having conniptions.

This morning I drive the 2 hours to Tauranga to sort it out.

They are with Netsmart, but it seems this weekend they got taken over by Lightwire.

I established that in fact all the Windows devices are OK, its Mums ipad, Dads android tablet, and the Playstation that arent connecting.

I notice that the Windows computers have a third DNS entry, which turns out to be Lightwires. The Primary and Secondary DNS addresses are still Netsmarts. There has been no communication from either company about any possible issues that might occur this weekend.

I changed the DNS settings in the router to put Lightwires DNS as primary (it wasnt there at all so how the Windows machines got it I do not know), and put the 2 Netsmart ones in 2nd and 3rd place.

This actually worked and the non-Windows devices can now access the internet.

Except for Safari on Mums ipad. All the other apps seem to be running OK, I even updated 9 apps, and installed the NZ Herald app for her.

But any website you try to access in Safari fails, with Safari saying it cant connect to the server because it cannot be found. What server I wonder?

I brought my Vodafone portable wifi thingy with me, and if I connect the ipad to that, Safari runs fine.

So, I dont know much about Appley things, but what could be making Safari fail when connected to their ISP?

No response from Lightwire support, maybe they dont operate weekends.

Any suggestions? Meantime, what other browsers work on ipads?

Life is too short to remove USB safely.

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Reply # 1585281 3-Jul-2016 20:52

Chrome. Nuff said...

jamesrt

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Reply # 1585282 3-Jul-2016 20:54

I use Chrome on my ipad. Installed from the App Store.

kiwifidget

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Reply # 1585284 3-Jul-2016 20:56

Can you create homescreen Chrome shortcuts on ipad? Does that make sense?

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Brumfondl

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Reply # 1585285 3-Jul-2016 20:56

You could also try flushing the dns cache on the iPad by putting it in airplane mode and waiting until the device's radio signals are off as indicated by the airplane logo in the status bar. Then turn airplane mode off again.

Chrome is still the better answer :D

kiwifidget

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Reply # 1585290 3-Jul-2016 21:11

Brumfondl:

You could also try flushing the dns cache on the iPad by putting it in airplane mode and waiting until the device's radio signals are off as indicated by the airplane logo in the status bar. Then turn airplane mode off again.

Chrome is still the better answer :D

@Brumfondl : Mum thinks you are wonderful. That has certainly improved Safari's operability.

If I install Chrome, can I make it the default browser?

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Brumfondl

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Reply # 1585291 3-Jul-2016 21:16

I don't think so. For various things like links from other apps it will always use Safari as far as I kinow

kiwifidget

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Reply # 1585300 3-Jul-2016 21:29

Brumfondl:

I don't think so. For various things like links from other apps it will always use Safari as far as I kinow

Thats a shame, we'll have to stick with Safari then. She's got a few homescreen bookmarks (finally worked out what they are called), so they will always launch in Safari by the sounds of it.

Thanks again @Brumfondl , your advice was right on the money.

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Brumfondl

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Reply # 1585301 3-Jul-2016 21:30

Can I admit that my first though had been 'have you tried turning it off and on again'? :D

kiwifidget

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Reply # 1585320 3-Jul-2016 21:39

Brumfondl:

Can I admit that my first though had been 'have you tried turning it off and on again'? :D

We had turned wifi off and on again.

We wanted to try a proper restart but Mum said she can only do that with the charger plugged in and she left it at a friends place on Friday.

We're picking it up tomorrow.

Is that right, you need to be plugged in to reboot? I didnt know if she was right or wrong on that count.

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Brumfondl

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Reply # 1585342 3-Jul-2016 22:32

Doesn't have to be plugged in. Just hold down the top button until 'Slide to turn off' shows on screen and then do what it says. Eventually it will power down and then you can start it again :)

PhantomNVD

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Reply # 1585344 3-Jul-2016 22:38

And even better is a 'hard restart' hold BOTH buttons (power and home) for about 10 seconds and it will full shutdown and then hold power button for a few secs to restart.

Never any need for the power cord unless charging or updating to new IOS version with less than 50% battery.

tdgeek

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Reply # 1585379 4-Jul-2016 07:24

PhantomNVD: And even better is a 'hard restart' hold BOTH buttons (power and home) for about 10 seconds and it will full shutdown and then hold power button for a few secs to restart.

Never any need for the power cord unless charging or updating to new IOS version with less than 50% battery.

On that, thats always the best advice, BUT. I read a thread on an Apple help forum from an Apple Support guy. The hard restart doesnt really do anything at all, its there as a force restart if a freeze occurs. The best way to restart is to turn it off, then turn it on, as the turn off does a lot of maintenance, clearing out stuff etc. The hard restart doesnt do those maintenance functions on shutting down.

CYaBro

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Reply # 1585384 4-Jul-2016 07:37

tdgeek:
PhantomNVD: And even better is a 'hard restart' hold BOTH buttons (power and home) for about 10 seconds and it will full shutdown and then hold power button for a few secs to restart.

Never any need for the power cord unless charging or updating to new IOS version with less than 50% battery.

On that, thats always the best advice, BUT. I read a thread on an Apple help forum from an Apple Support guy. The hard restart doesnt really do anything at all, its there as a force restart if a freeze occurs. The best way to restart is to turn it off, then turn it on, as the turn off does a lot of maintenance, clearing out stuff etc. The hard restart doesnt do those maintenance functions on shutting down.

That's what Apple have told us too yet we've had many occasions where the power off and on again didn't fix the issue but a hard reset did.

tdgeek

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Reply # 1585388 4-Jul-2016 07:40

CYaBro:
tdgeek:

PhantomNVD: And even better is a 'hard restart' hold BOTH buttons (power and home) for about 10 seconds and it will full shutdown and then hold power button for a few secs to restart.

Never any need for the power cord unless charging or updating to new IOS version with less than 50% battery.

On that, thats always the best advice, BUT. I read a thread on an Apple help forum from an Apple Support guy. The hard restart doesnt really do anything at all, its there as a force restart if a freeze occurs. The best way to restart is to turn it off, then turn it on, as the turn off does a lot of maintenance, clearing out stuff etc. The hard restart doesnt do those maintenance functions on shutting down.

That's what Apple have told us too yet we've had many occasions where the power off and on again didn't fix the issue but a hard reset did.

I can see that if there was maybe a stuck something. Doing both is a good idea if any issues?

josephhinvest

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Reply # 1585398 4-Jul-2016 08:27

One person supports this post

Perhaps try
Settings > General > Reset > Reset Network Settings
Will forget saved wifi passwords but will reset all DNS and related stuff.

Cheers,
Joseph

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