Sending a letter to Apple New Zealand

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mattwnz

20141 posts

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#198906 27-Jul-2016 20:11

Without going into detail of the problem I have with an Apple product I purchased, I have been unable to get it resolved via their normal channels. I asked to speak to someone from Apple New Zealand, rather than via their overseas call centre. I was told it wasn't possible. I asked for an email address, and they said there wasn't one. Instead they said I would need to write a letter, and I was given an Auckland address to send it to. So I did this, but after more than a month I still haven't had a reply, or an acknowledgement. I think that is very poor service. Has anyone been able to contact Apple NZ directly or know what their email address is?

freitasm

BDFL - Memuneh
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Geekzone

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#1599734 27-Jul-2016 20:40

Have you send a track/signature required courier so you know for sure they received it?

mattwnz

20141 posts

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#1599743 27-Jul-2016 21:18

freitasm:
Have you send a track/signature required courier so you know for sure they received it?

Sent it via normal mail which is probably more reliable than emailing. Never had a letter not get through that hasn't been returned to me. I guess I could send it again but don't really see why I should be paying just to contact them, as would using a courier. Pretty sure it was a po box in Auckland which couriers don't deliver to.

Shapenz

518 posts

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#1599744 27-Jul-2016 21:19

I presume it was to the office on Quay St or an PO box associated with it?

Unless things have changed in recent years I doubt you will have much luck there - the NZ team is more your back of house reporting / development etc so unlikely they would even know what to do with you letter except pass it on.

All the Apple 'care' side is/was run from Australia - I have never heard of someone not getting a reasonable request accepted via the Applecare team. Sometimes it can take a bit of persistence and linking/explaining the CGA etc but they normally come around if you won't go away.

wellygary

8312 posts

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#1599746 27-Jul-2016 21:27

From memory "Apple sales New Zealand" has no actual physical presence in nz , their address for service is via Simpson
Grierson in shortland street Ak

steve98

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#1621074 1-Sep-2016 22:10

Yup, your insistence on dealing with somebody in New Zealand is the cause of the delay. Just ask them what their escalation procedure is and follow it rather than going on some misguided belief that only a kiwi can help you.

CYaBro

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#1621113 2-Sep-2016 00:34

What exactly is going on?

Perhaps I can help, or put you in touch with someone who can?

PM me the details if you like.

Opinions are my own and not the views of my employer.

frankv

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#1621176 2-Sep-2016 08:57

wellygary: From memory "Apple sales New Zealand" has no actual physical presence in nz , their address for service is via Simpson
Grierson in shortland street Ak

Presumably "Apple Sales NZ" is just like "Apple Sales International" in Ireland... a paper company created for the purposes of tax avoidance.