Without going into detail of the problem I have with an Apple product I purchased, I have been unable to get it resolved via their normal channels. I asked to speak to someone from Apple New Zealand, rather than via their overseas call centre. I was told it wasn't possible. I asked for an email address, and they said there wasn't one. Instead they said I would need to write a letter, and I was given an Auckland address to send it to. So I did this, but after more than a month I still haven't had a reply, or an acknowledgement. I think that is very poor service. Has anyone been able to contact Apple NZ directly or know what their email address is?