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xpd



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Topic # 199219 9-Aug-2016 09:32
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iPhone 5 purchased back in March 2016, staff member brings it to me recently to show that the screen has gone all funny and wont accept any touch on one half.

 

So off to the local Apple authorized dealer he goes with the phone......

 

This is their response :

 

"Device looks to have been fitted with non-
Apple parts. Device also has Third Party repair stickers. Due to device having
third party repairs device is no longer eligible for service via an authorised
service provider under Apple warranty or outside of Apple
warranty. Claiming a repair under consumer law requires the product to have
all OEM parts fitted."

 

 

 

WTF..... it was a brand new phone - I dont understand (and nor can the staff member) how it can have no OEM parts AND a 3rd party repair sticker.

 

Only thing I can think of, is that it was repaired by a 3rd party, then somehow returned to Apple who repackaged it and it ended up in the stores again......





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

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  Reply # 1606743 9-Aug-2016 09:41
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Apple haven't sold iPhone 5's in years, if you only brought it in March this year then the retailer is likely doing a dodgy deal with another party for refurbished devices.

 

If the place of purchase is an official Apple retailer under their agreement they must buy their stock from Apple so they are breaching their agreement.

 

The 'official' apple service centres in NZ are notorious for rejecting devices for all sorts of crazy reasons - yet if you send them direct to Apple (via courier to Sydney) we have seen them do amazing things for clients.

 

Best put a call through to Apple


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  Reply # 1606746 9-Aug-2016 09:47
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The iphone 5 was discontinued in 2013, - where did you purchase it "new" from ?


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  Reply # 1606750 9-Aug-2016 09:51
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I bet it was from 1-day?

 

What's the serial number of the device, I can check Apple's system to see when they think it was originally sold.





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  Reply # 1606753 9-Aug-2016 09:58
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A 5 "S" then - Im not an Apple user so dont keep up with their models etc :-p

 

Was purchased through Vodafone, and Apples system acknowledges its still under Warranty (expires March 2017).

 

Contacted our account manager who said they'll take it back and get it sorted - be interesting to see what their response is.

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


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  Reply # 1606876 9-Aug-2016 11:39
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Maybe an employee dropped it, freaked out and got it fixed at the mall instead of reporting it to work?
Do you hand phones on after an employee leaves? Possibly an ex employee did it

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  Reply # 1606878 9-Aug-2016 11:45
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Was purchased new for this staff member. Noone else has ever had it. 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


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  Reply # 1606883 9-Aug-2016 11:51
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xpd:

 

Was purchased new for this staff member. Noone else has ever had it. 

 

 

 

 

Going to say this first.

 

Confirm the IMEI numbers, the repair place could have mixed the devices up.

 

 

 

Otherwise would said employee have dropped it and got it fixed at a 3rd party?

 

 


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  Reply # 1614387 19-Aug-2016 14:56
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Well, sent it off to Vodafone directly, and got a replacement under warranty, no hassles. 

 

Still curious as to what the other store thought was wrong with it.....

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


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