iPhone 7 Plus a cautionary tale

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geekiegeek

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#204248 23-Sep-2016 10:42

Be careful where you place your iPhone. I slipped mine into a pocket in my backpack this morning along with an iPad, Macbook Pro and my lunch in a plastic container. Seems that my phone got squeezed in the process of zipping it up resulting in hairline cracks down the length of the screen.

No apple care so $600 for a replacement phone, ouch!

Dairyxox

1594 posts

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#1639311 23-Sep-2016 11:38

Wow that's terrible. Feel for you.

Can you take a photo to show us how bad the hairline scratches look?

CYaBro

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#1639315 23-Sep-2016 11:47

Apple can do screen replacements on the iPhones but you have to mail it in to them.

$254 for the iPhone 7 Plus.

https://support.apple.com/en-nz/iphone/repair/service/pricing

Opinions are my own and not the views of my employer.

geekiegeek

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#1639323 23-Sep-2016 11:56

CYaBro:

Apple can do screen replacements on the iPhones but you have to mail it in to them.

$254 for the iPhone 7 Plus.

https://support.apple.com/en-nz/iphone/repair/service/pricing

Can't be without a phone as I use it for work :-(

Have emailed support again for clarification as IMO the amount of pressure applied should not have resulted in a failure and I see online some users have had free replacement with 6S plus' in the past with a similar issue.

Geektastic

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#1639328 23-Sep-2016 12:04

Youch!

These phones are all fairly vulnerable I think. We had the bending ones when the 6 Plus was launched, of course.

I've seen videos of drop tests on the glass-backed Samsungs and not only can you crack the screen, you can crack the back as well - and of course the minute you do that, the water resistance is toast.

A titanium body and sapphire crystal screen would be my choice, with potted electronics.

Batman

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#1639329 23-Sep-2016 12:05

So they skimped on the glass?

dickytim

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#1639361 23-Sep-2016 12:48

Geektastic:

Youch!

These phones are all fairly vulnerable I think. We had the bending ones when the 6 Plus was launched, of course.

I've seen videos of drop tests on the glass-backed Samsungs and not only can you crack the screen, you can crack the back as well - and of course the minute you do that, the water resistance is toast.

A titanium body and sapphire crystal screen would be my choice, with potted electronics.

Apparently sapphire glass is very scratch resistant but not as shatter resistant as the current screen materials.

I cannot recommend highly enough getting a glass screen protector, I have had them on my 6S+ since new and it has saved the screen a couple of times now.

Joker, it is a bit of a stretch to say the glass is inferior due to one reported incident, where as far as we know there was a bit of pressure on one point causing the breakage.

OP for the sake of $300 could you not get an iPhone 4 for bugger all and use this while your phone is being repaired?

In fact I have one in my draw with a sticky home button I can loan you for the cost of postage!!!

Geektastic

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#1639464 23-Sep-2016 15:00

dickytim:

Geektastic:

Youch!

These phones are all fairly vulnerable I think. We had the bending ones when the 6 Plus was launched, of course.

I've seen videos of drop tests on the glass-backed Samsungs and not only can you crack the screen, you can crack the back as well - and of course the minute you do that, the water resistance is toast.

A titanium body and sapphire crystal screen would be my choice, with potted electronics.

Apparently sapphire glass is very scratch resistant but not as shatter resistant as the current screen materials.

I cannot recommend highly enough getting a glass screen protector, I have had them on my 6S+ since new and it has saved the screen a couple of times now.

Joker, it is a bit of a stretch to say the glass is inferior due to one reported incident, where as far as we know there was a bit of pressure on one point causing the breakage.

OP for the sake of $300 could you not get an iPhone 4 for bugger all and use this while your phone is being repaired?

In fact I have one in my draw with a sticky home button I can loan you for the cost of postage!!!

Yes - although when did you ever come across (say) a Rolex Sea Dweller with a shattered crystal?

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Ham

462 posts

Ultimate Geek

#1639951 24-Sep-2016 18:09

How about claiming insurance? Depending on your excess...

danza

112 posts

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#1640110 25-Sep-2016 10:08

Pocket on the side of the backpack? That seems like a risky place especially when you put down your bag or when you get bumped while you have the backpack on you.