problem with Favourites in contacts adding 2 numbers

Forums › Apple iOS and devices › problem with Favourites in contacts adding 2 numbers

sleepy

333 posts

Ultimate Geek

#204456 2-Oct-2016 14:38

Iphone 6 running ios 10.0.2

presume 1 of the recent updates upset my saved favourite contacts as

numbers got changed so began ringing home number not mobile

Deleted the 2 favourites that have changed

but when re adding it puts a grey star next to 2 numbers not just the one wanted

Have been searching online but cant find a solution or anyone with the same issue

Any help or suggestions greatly received

sleepy

333 posts

Ultimate Geek

#1644198 2-Oct-2016 15:55

an image that may help showing the 2 chosen numbers only chose the mobile one

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MadEngineer

4224 posts

Uber Geek

Trusted

#1644279 2-Oct-2016 16:57

What does the contact look like in the account you're (hopefully) syncing your contacts to?

You're not on Atlantis anymore, Duncan Idaho.

sleepy

333 posts

Ultimate Geek

#1644565 3-Oct-2016 10:21

Hi MadEngineer

Am hoping i understand you correctly i went into icloud where my contacts are synced and there are no favourites in there

MadEngineer

4224 posts

Uber Geek

Trusted

#1644597 3-Oct-2016 11:05

When you look at the contact in your iCloud (you can do this on iCloud.com) does the contact appear as per your screenshot with three numbers?

You're not on Atlantis anymore, Duncan Idaho.

sleepy

333 posts

Ultimate Geek

#1644617 3-Oct-2016 11:39

MadEngineer

4224 posts

Uber Geek

Trusted

#1644639 3-Oct-2016 12:09

So favourites appear in your phone app from where you can edit and sort them in bulk. You should be able to remove home as a favourite if desired or push it further down the ranking.

Also from within each contact you could have multiple home or mobile numbers and the add to favourites function brings up a menu to set the default for each by tapping on the drop down, if there's multiple numbers or email addresses. Tapping any of those forms of contact would add it to favourites

You're not on Atlantis anymore, Duncan Idaho.

sleepy

333 posts

Ultimate Geek

#1644647 3-Oct-2016 12:18

Thanks for the help went in to delete the contact and readd it turned out it was linked with a contact in gmail as well as icloud and that was causing 2 numbers to be favourited