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54 posts

Master Geek


# 204531 5-Oct-2016 20:56
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My wife has an iPad, her dad has an iPad. She's in NZ, he's in Oz.

 

Her dad is not all that techy and it would make life a lot easier if we could get control of his iPad and demonstrate to him how to do things or just do them ourselves.

 

Obviously this is routine stuff on a lot of platforms but is it possible on an iPad ?


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Uber Geek


  # 1651241 14-Oct-2016 18:30
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It has a bit of a learning curve with iOS but TeamViewer does what you want. It's a challenge though for the older folk to get the TeamViewer client working correctly on their end. I used it with the iPads but gave up on it with my Dad. However, I do run all his updates and backups for his iPad and iPhone for him, connecting between Canada and Australia, via computer using TeamViewer. Easy, cheap (it's free for personal use) and safe enough if you are careful in how you set it up. 


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  # 1651259 14-Oct-2016 19:18
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Elpie:

 

It has a bit of a learning curve with iOS but TeamViewer does what you want. It's a challenge though for the older folk to get the TeamViewer client working correctly on their end. I used it with the iPads but gave up on it with my Dad. However, I do run all his updates and backups for his iPad and iPhone for him, connecting between Canada and Australia, via computer using TeamViewer. Easy, cheap (it's free for personal use) and safe enough if you are careful in how you set it up. 

 

 

Is that teamview running on a ipad so you can control that ipad? 





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  # 1651262 14-Oct-2016 19:25
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As far as I know there is no way to remotely control an iPad.
This is due to the way iOS works with everything basically sandboxed.
If it could be done there would be heaps of apps available.

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  # 1651268 14-Oct-2016 19:55
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Yeah I'm interested too




Involuntary autocorrect in operation on mobile device. Apologies in advance.


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  # 1651285 14-Oct-2016 20:21
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Sorry I lied! :)

 

There is one way to do it, sort of, but it requires the person to connect their iOS device, with the USB cable, to a Mac running OS X Yosemite or newer.

 

The iOS device also needs to be running iOS v8.0.1 or higher.

 

You then remotely connect to that Mac.

 

You can't actually remotely control the iOS device but you will see the screen of the device in real time so you can tell the user where to tap etc.

 

http://www.groovypost.com/howto/remotely-support-iphone-ipad/

 

 


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  # 1651291 14-Oct-2016 20:44
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Easier to record a video of what you want to teach him, and just send a link to that, or link him to content that already exists.  

 

Having said that, your best bet is just to encourage him to try things out.  My mum was technically illiterate until a couple of years ago when she got the iPad, now she does everything on it for herself.  We didn't teach her much, other than to not be afraid of it.  She's just about to turn 70.  


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Ultimate Geek


  # 1651315 14-Oct-2016 21:05
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Not sure this best suits your requirements, but LogMeIn certainly has the ability to control iOS devices.


 
 
 
 


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  # 1651339 14-Oct-2016 22:27
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tehgerbil:

Not sure this best suits your requirements, but LogMeIn certainly has the ability to control iOS devices.



Got a link to that feature please?

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  # 1656340 22-Oct-2016 20:02
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davidcole:

 

Elpie:

 

It has a bit of a learning curve with iOS but TeamViewer does what you want. It's a challenge though for the older folk to get the TeamViewer client working correctly on their end. I used it with the iPads but gave up on it with my Dad. However, I do run all his updates and backups for his iPad and iPhone for him, connecting between Canada and Australia, via computer using TeamViewer. Easy, cheap (it's free for personal use) and safe enough if you are careful in how you set it up. 

 

 

Is that teamview running on a ipad so you can control that ipad? 

 

 

It's teamviewer running on the remote iPad. It's useful for copying across settings, seeing the screen so you can tell the other person where to tap, and for quickly transferring across files. Full, unfettered control isn't there yet. Read more here: https://www.teamviewer.com/en/help/353-how-can-i-control-my-ipad-iphone-with-teamviewer

 

 


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