ipad locked out

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1101

3122 posts

Uber Geek

#205344 9-Nov-2016 16:02

Hi there
Im trying to get an Ipad working : its locked out

Theres an activation lock , owner is not certain of apple ID, password etc (he didnt set it all up)
I can guess the apple ID login name , it gives me the 1st & last letters of the email adress .

but now that apple ID a/c is also locked out .
Login to appleid.apple.com & the apple a/c is locked , security question doesnt work (someone put in the wrong answer when setting up) ,
cant send reset email as that email adress is no longer active (his old work email, they dont want to reactivate that email to help out )

is there any hope, or is this ipad effectively now just a brick ?

Benjip

943 posts

Ultimate Geek

ID Verified

#1666641 9-Nov-2016 16:09

Sounds like Apple's security is doing what it should, not letting you get in through sheer guesswork.

I would say you're unfortunately now looking at a nice paperweight.

RunningMan

8953 posts

Uber Geek

#1666642 9-Nov-2016 16:10

Call Apple with proof of ownership

00800 7666 7666

xpd

Geek @ Coastguard NZ
13765 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#1666644 9-Nov-2016 16:12

Only way to get the account/iPad sorted, is to contact Apple directly, but they will require proof of purchase/ownership.

I have the same fun here with iPhones returned by leaving staff.... theyre asked to reset them but never do.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

CYaBro

4582 posts

Uber Geek

ID Verified

Trusted

#1666724 9-Nov-2016 17:17

Contact Apple, NOTE their new number: 0800 12 77 53

You will need proof of purchase for the iPad though, which you should be able to get a copy of from the original place of purchase, if you don't already have it.

Opinions are my own and not the views of my employer.

mudguard

2113 posts

Uber Geek

#1666734 9-Nov-2016 17:29

I'm going through the same thing with my grandmother's ipad. Though what's odd is that when I saw her about three weeks ago the ipad had no pin of any kind. Has there been an update recently that made security mandatory?

1101

3122 posts

Uber Geek

#1667149 10-Nov-2016 09:11

Just an update, I managed to get access via the original email , had to have apple ID reset/re-enable sent to that email

Now that I have access to that apple a/c (finally) , it turns out there was a 2nd email adress in that a/c: a 2nd recovery email (a gmail adress)

at no point in this process was I ever given the option to use that 2nd email to recover password or reset/re-enable this apple ID a/c . That would have made all
this very quick & easy
just why ?? , surely any sane person designing all this would have given that 2nd email as a recovery option when I was having trouble getting into the IPAD

it was only a lucky fluke that the main email adress was still active (that email was only thought to have been closed a year ago, but was still active)