So got a new Apple watch, realised it's not vibrating so i did a live chat with Apple, they started up a service plan and said they would send me out a box to send it back. After 5 days i received nothing so i just rang them and they said that i have to ring TNT and get it sent back (no cost to me though). Is this right? has any one else done this?
What is confusing is that on the apple website it says just to send back the watch head it's self and to put it in the provided package - so do i just send it back in the original box with the just the head or what?
Any previous experience is welcomed.
Cheers