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2072 posts

Uber Geek

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#225697 30-Nov-2017 18:55
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Today I went into Harvey Norman to purchase something, and when I was paying they asked for my Airpoints number so I could earn points on my purchase. I took out my iPhone to get the number from my app, as I didn't have the card with me. As soon as the salesperson saw it, he started telling me how several customers had been into their services department lately because their iPhones had been hijacked and all their credit card information stolen from their iTunes accounts, and some people had lost money. He said they couldn't get into their phones and couldn't reset to factory settings to restore from backup, and it cost $300 for HN's technicians to restore access. He also said the virus affected their fingerprint readers. He claimed there was an article in The NZ Herald about it, and I should buy Norton Antivirus for Apple devices right away to protect myself.

 

Now, I've had a bad experience with Harvey Norman's computer department before, having previously been sold a cover they swore would fit my iPad (it didn't) that they then wouldn't give me a refund for - just store credit. I usually keep abreast of tech news and haven't heard of any such virus in recent weeks. So I told him I'd do my own due diligence and left it at that. Since getting home, I've tried to find the Herald article he mentioned, without success. All I can find is something from July that urges people to update to 10.3.3 to avoid the Broadpwn bug, and this recent article that state iOS devices aren't actually susceptible to viruses (if they're not jailbroken), and antivirus products won't work on them anyway. 

 

So... Does anyone here run antivirus on their iOS devices or was the salesperson trying to scare me into buying an unnecessary product?





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Custom-built AMD Ryzen 7 3700X Desktop, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone XR, AppleTV4.


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710 posts

Ultimate Geek

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  #1911297 30-Nov-2017 19:16
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The salesperson was 100% trying to scare you into buying an unnecessary product. The fingerprint reader is hidden behind the secure enclave and to my knowledge has never been hacked.


epr

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  #1911298 30-Nov-2017 19:17
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I run webroot av on my cellphone as well as my workstations I rate it it uses definitions on the web so no constant definition updates it also is pretty quick with a small footprint.

 
 
 
 


epr

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Master Geek

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  #1911299 30-Nov-2017 19:18
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Note my cellphone is android not apple.

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  #1911301 30-Nov-2017 19:20
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Apple don’t give anyone access to the core OS on the iPhone therefore any antivirus won’t protect you in my opinion - it may scan your emails but that’s about it.

By Apple not allowing access it is an inherently secure system and while attacks are still possible they are extremely rare and usually limited to homepage redirection on the browser (which is usually sorted after a reboot)

Apple id’s are not really insecure either as 2FA is almost forced on you these days - the Apple ID credit card details were a phishing attach via an email not an attack on the device.

Fingerprint sensors cannot be hacked and haven’t been compromised.

All in all it sounds like you’re getting spoon fed rubbish.


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  #1911305 30-Nov-2017 19:36
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littleheaven:

 

Today I went into Harvey Norman to purchase something, and when I was paying they asked for my Airpoints number so I could earn points on my purchase. I took out my iPhone to get the number from my app, as I didn't have the card with me. As soon as the salesperson saw it, he started telling me how several customers had been into their services department lately because their iPhones had been hijacked and all their credit card information stolen from their iTunes accounts, and some people had lost money. He said they couldn't get into their phones and couldn't reset to factory settings to restore from backup, and it cost $300 for HN's technicians to restore access. He also said the virus affected their fingerprint readers. He claimed there was an article in The NZ Herald about it, and I should buy Norton Antivirus for Apple devices right away to protect myself.

 

Now, I've had a bad experience with Harvey Norman's computer department before, having previously been sold a cover they swore would fit my iPad (it didn't) that they then wouldn't give me a refund for - just store credit. I usually keep abreast of tech news and haven't heard of any such virus in recent weeks. So I told him I'd do my own due diligence and left it at that. Since getting home, I've tried to find the Herald article he mentioned, without success. All I can find is something from July that urges people to update to 10.3.3 to avoid the Broadpwn bug, and this recent article that state iOS devices aren't actually susceptible to viruses (if they're not jailbroken), and antivirus products won't work on them anyway. 

 

So... Does anyone here run antivirus on their iOS devices or was the salesperson trying to scare me into buying an unnecessary product?

 

 

I will reply before reading any of this thread. They get commission. I was at Dick Smith and bought an Apple TV 3, the girl asked if I wanted an extended warranty. I said no, and she literally argued with me. I was quite angry, but I kept myself in check. WhY? she asked in an angry voice. I dont want one. Sorted. Clearly they get  great commission on this as well as million dollar HDMI cables and Monster audio cables.

 

Hold your own.

 

I bought my wife the latest iPad Mini from NL recently, she LOVES IT! same issue as you ,you need AV. No.

 

Dont take it personally, just don't get sucked in by their sales and marketing courses. There as HN, NL, etc, etc

 

 


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  #1911307 30-Nov-2017 19:39
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I am Windows literate and always ran an AV, but on iOS, nothing. I bought an MBP Pro 2013, I run nothing on that either 


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  #1911319 30-Nov-2017 20:14
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I had the same thing when buying my wife's phone. I was THIS CLOSE to walking out and the urge to throw the phone in the sellers face was high.

Palmy North.

 
 
 
 


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  #1911322 30-Nov-2017 20:16
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MadEngineer: I had the same thing when buying my wife's phone. I was THIS CLOSE to walking out and the urge to throw the phone in the sellers face was high.

Palmy North.

 

LOL, I get that. Blame the company not the sales person. Its a sales religion, which IMHO is a bit sad. Its a pity that being honest and helpful and great is marred by mathematics.


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  #1911330 30-Nov-2017 20:35
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People have had their iPhones held to ransom - even happened to someone on here a month or so back.

 

It's not a virus or malware on the phone though - usual vector is a phishing attack on the iTunes account, then remotely lock the phone using Find my iPhone, and change the iTunes password so the owner can't unlock it.

 

Don't think there's anything that Harvey Norman sells that could prevent that.

 

EDIT: It was @gnfb https://www.geekzone.co.nz/forums.asp?forumid=76&topicid=223470


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  #1911332 30-Nov-2017 20:44
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I'm surprised they didn't try to sell you a surge protector also. You can never have enough of them.




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  #1911338 30-Nov-2017 21:08
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Thanks everyone! I guess my gut instinct was right. I run Sophos AV on my ancient Mac Pro but nothing on my iPads and iPhones. I don’t blame the salesman - I’m sure the poor guy is under pressure - I blame the company. Normally I avoid Harvey Norman, but they had the item I wanted at around 58% off, so I couldn’t pass it up :) I said no to the extended warranty, too. I know enough about the CGA to avoid those things.




Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Custom-built AMD Ryzen 7 3700X Desktop, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone XR, AppleTV4.


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  #1911343 30-Nov-2017 21:47
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Margins are so tight nowadays, I fully understand why they try to up sell. Personally, I find it very easy to say no, so it doesn't bother me - but I do feel sorry for some of the less technical punters I see at the check out buying a TV ... with the monster cable ... and the 'special' screen cleaner ... and the extended warranty ... etc


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  #1911347 30-Nov-2017 21:51
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DarthKermit:

 

I'm surprised they didn't try to sell you a surge protector also. You can never have enough of them.

 

 

 

 

And an HDMI cable LOL. I wonder how many were left over after DSE closed down 


281 posts

Ultimate Geek


  #1911414 1-Dec-2017 08:00
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I once knew someone who worked there, and he said that salespeople don't make any commission on selling computers etc, but on the virus scanners. 

 

He accidentally told customers that Win RT machines would run normal windows programs (he didn't know they didn't), made a killing and heaps of commission, then nearly got fired when the company had to ring all the buyers and apologize and many were returned.


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  #1911426 1-Dec-2017 08:25
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This sounds like a breach of the Fair Trading Act, but probably difficult to prove if it was only verbal.


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