Spark/xtra email behaviour on iPhone X.

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eracode

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#225975 13-Dec-2017 16:12

Today I noticed that no xtra 'Sent' emails were showing on the Apple Mail app on my iPhone. Checked the server settings as well as I could given my limited knowledge and confirmed that they are the same as on my iPad, which is operating just fine.

I called Spark who got me to re-do all the IMAP server settings etc without success and then they gave up and put me through to Apple (I think in Oz).

Apple did much the same thing and then escalated it to a more techy person (I think in the US).

After 90 minutes total on the phone, Apple came back after a long on-hold and told me that the behaviour was 'as expected'. I.E. If you send an email via xtra from a Macbook or an iPad using Apple Mail, it will show up in other devices' Sent folders - but not on the iPhone Mail app 'sent' box. Only emails sent from the iPhone itself will show up in the iPhone Mail 'sent' box.

Similarly, emails sent from an iPhone show in the phone's Sent box but not other Apple devices' Sent boxes.

This may well totally correct behaviour but it strikes me as odd (because the other devices do sync) and I don't know enough to tell whether I'm being fobbed off.

The only way to see all sent emails on an iPhone, regardless of sending device, is via Spark xtra webmail.

Would welcome comments and advice.

TLDR: iPhone Mail app does not show Sent messages sent on other Apple devices' Mail apps. T/F?

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SheriffNZ

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#1919162 13-Dec-2017 16:17

I'd be surprised if iOS operated that differently across phone versions but in my sent items on my 7 I can see all emails sent from my account, regardless of which device they were sent from.

Sounds to me like you were being fobbed off.. Sorry I can't be any more help...

RunningMan

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#1919168 13-Dec-2017 16:35

SheriffNZ:

Sounds to me like you were being fobbed off.. Sorry I can't be any more help...

This. Fundamental iOS mail features like the sent items shouldn't differ between iOS devices.

Try Settings-> Accounts & Passwords -> [account name] -> Account -> Advanced -> then check the sent mailbox is the same one that is being used on other devices.

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#1919170 13-Dec-2017 16:36

I assume that mail send from the MacBook turn up in the sent folder on the Ipad?

What IOS versions are running on the Ipad and X

on 10.3.3 I can see mail I send via Gmail's web site in IOS mail's sent folder

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#1919365 14-Dec-2017 07:20

You're really starting to push the limits when it comes to features such as this - it's not something IMAP is supposed to do. Like hacks to POP3 to enable multiple devices using IMAP across multiple devices requires hacks in email software to enable such things to work.

IMHO if you want true multi device email with sync of all folders and sent items you should move to a proper email solution based on something such as EAS / ActiveSync that natively supports such features.

chewster

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#1919371 14-Dec-2017 07:33

this is why i never use Mac mail or iOS mail for IMAP or pop, it always stuffs up. Timesaving tip: get a better mail client that lets you actually see the settings.

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#1919374 14-Dec-2017 08:14

Download Outlook for iOS. Apple mail app is plagued with problems IME.

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#1920016 15-Dec-2017 09:28

RunningMan:

Try Settings-> Accounts & Passwords -> [account name] -> Account -> Advanced -> then check the sent mailbox is the same one that is being used on other devices.

@eracode The above suggestion works, I just tested it with a Spark account. Change it from "Sent Messages" to "Sent", save the changes and any new sent items will sync.

EDIT: It's quite pathetic that neither Spark nor Apple could sort this out for you.

EDIT 2: After doing this the old "Sent Messages" folder seems to disappear from the folder view, so move everything out of it first.

eracode

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#1920069 15-Dec-2017 10:40

@RunningMan and @Paul1977 Thanks - appeciate the effort. However I don't have a 'Sent' option in 'On the Server' - only 'Sent Message'.

PS: Aha - found the Sent box buried in my email folder list - will try this. Cheers.

And now success - thanks again to you both. Agree re slackness on the part of Spark and Apple.

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eracode

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#1920083 15-Dec-2017 11:03

sbiddle:

You're really starting to push the limits when it comes to features such as this - it's not something IMAP is supposed to do. Like hacks to POP3 to enable multiple devices using IMAP across multiple devices requires hacks in email software to enable such things to work.

IMHO if you want true multi device email with sync of all folders and sent items you should move to a proper email solution based on something such as EAS / ActiveSync that natively supports such features.

Thanks but no thanks - got it running as expected so I do now have "true multi device email with sync of all folders and sent items" using the native Apple Mail. Done with ease once I got the right advice here on gz.

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sbiddle

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#1920119 15-Dec-2017 11:56

eracode:

sbiddle:

You're really starting to push the limits when it comes to features such as this - it's not something IMAP is supposed to do. Like hacks to POP3 to enable multiple devices using IMAP across multiple devices requires hacks in email software to enable such things to work.

IMHO if you want true multi device email with sync of all folders and sent items you should move to a proper email solution based on something such as EAS / ActiveSync that natively supports such features.

Thanks but no thanks - got it running as expected so I do now have "true multi device email with sync of all folders and sent items" using the native Apple Mail. Done with ease once I got the right advice here on gz.

You kinda do. It's good that you have a working solution but it's still a vastly inferior solution to a true multi device EAS / ActiveSync based solution.

Paul1977

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#1920128 15-Dec-2017 12:05

sbiddle:

You kinda do. It's good that you have a working solution but it's still a vastly inferior solution to a true multi device EAS / ActiveSync based solution.

Activesync is indeed better, but for most users IMAP is sufficient if all they desire is to sync email.

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eracode

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#1920134 15-Dec-2017 12:10

sbiddle:

eracode:

sbiddle:

You're really starting to push the limits when it comes to features such as this - it's not something IMAP is supposed to do. Like hacks to POP3 to enable multiple devices using IMAP across multiple devices requires hacks in email software to enable such things to work.

IMHO if you want true multi device email with sync of all folders and sent items you should move to a proper email solution based on something such as EAS / ActiveSync that natively supports such features.

Thanks but no thanks - got it running as expected so I do now have "true multi device email with sync of all folders and sent items" using the native Apple Mail. Done with ease once I got the right advice here on gz.

You kinda do. It's good that you have a working solution but it's still a vastly inferior solution to a true multi device EAS / ActiveSync based solution.

I now have all that I was wanting - not some overkill solution.

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bagheera

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#1920139 15-Dec-2017 12:28

also had to do that same thing for draft vs drafts for my dad xtra account on his iphone.