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589 posts

Ultimate Geek
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Topic # 228698 18-Jan-2018 00:01
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Hi Team

 

 

 

 

 

My iPad 2017 model seems to sometimes freeze when switching apps requiring a reboot.

 

Do you'all think this is a hardware or software thing I have done a factory reset and set the iPad up as new but it still happens

 

it's still under warranty till April... or do iPad's sold in NZ have a 24 month warranty like iPhone's do?

 

I am running the latest version of IOS btw

 

not having this issue on my iPhone.


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2909 posts

Uber Geek
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  Reply # 1941766 18-Jan-2018 01:09
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iPads sold in nz are covered for a 2nd year under consumer law.

Have a look in the settings - privacy - analytics - analytics data.
If you see more than two logs with the word panic in the name then it’ll be a hardware fault.






589 posts

Ultimate Geek
+1 received by user: 103
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  Reply # 1941768 18-Jan-2018 01:15
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Like this?

 

It only has one entry 

 

my iPhone doesn't have any entry's 



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Ultimate Geek
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  Reply # 1941818 18-Jan-2018 09:14
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When you say you did a factory reset, do you mean via iTunes on a computer or just doing an Erase All Content And Settings on the phone? 








589 posts

Ultimate Geek
+1 received by user: 103
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  Reply # 1941852 18-Jan-2018 09:35
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I did a full factory reset via itunes on my computer.


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  Reply # 1941919 18-Jan-2018 11:23
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OK if that is the only log with the word panic in it then it's unlikely to be a hardware issue.

 

That log is also from 10th December, when did you do the factory reset?

 

 







589 posts

Ultimate Geek
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  Reply # 1941920 18-Jan-2018 11:33
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15th of November. 


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  Reply # 1941969 18-Jan-2018 12:30
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Out of curiosity, how many apps are running at the time of crash?

 

Any particular combination of apps open when it crashes?

 

 




589 posts

Ultimate Geek
+1 received by user: 103
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  Reply # 1941971 18-Jan-2018 12:33
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Only 3 apps running
I don’t use many apps on my device so It’s hard for me to know if it’s only some combinations of apps causing it.

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