iPad intermittent freezing when switching apps

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Starscream122

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#228698 18-Jan-2018 00:01

Hi Team

My iPad 2017 model seems to sometimes freeze when switching apps requiring a reboot.

Do you'all think this is a hardware or software thing I have done a factory reset and set the iPad up as new but it still happens

it's still under warranty till April... or do iPad's sold in NZ have a 24 month warranty like iPhone's do?

I am running the latest version of IOS btw

not having this issue on my iPhone.

CYaBro

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#1941766 18-Jan-2018 01:09

iPads sold in nz are covered for a 2nd year under consumer law.

Have a look in the settings - privacy - analytics - analytics data.
If you see more than two logs with the word panic in the name then it’ll be a hardware fault.

Opinions are my own and not the views of my employer.

Starscream122

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#1941768 18-Jan-2018 01:15

Like this?

It only has one entry

my iPhone doesn't have any entry's

Brumfondl

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#1941818 18-Jan-2018 09:14

When you say you did a factory reset, do you mean via iTunes on a computer or just doing an Erase All Content And Settings on the phone?

Starscream122

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#1941852 18-Jan-2018 09:35

I did a full factory reset via itunes on my computer.

CYaBro

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#1941919 18-Jan-2018 11:23

OK if that is the only log with the word panic in it then it's unlikely to be a hardware issue.

That log is also from 10th December, when did you do the factory reset?

Opinions are my own and not the views of my employer.

Starscream122

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#1941920 18-Jan-2018 11:33

15th of November.

Lego

Shop now for Lego sets and other gifts (affiliate link).

Goosey

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#1941969 18-Jan-2018 12:30

Out of curiosity, how many apps are running at the time of crash?

Any particular combination of apps open when it crashes?

Starscream122

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#1941971 18-Jan-2018 12:33

Only 3 apps running
I don’t use many apps on my device so It’s hard for me to know if it’s only some combinations of apps causing it.