Yesterday I bought my daughter a new iPhone 8+ from Harvey Norman in Botany. Discovered a dead pixel in a fairly obvious spot.

Having heard horror stories about ootb failures and refurb phones etc I was scared how this could turn out. My fears were unfounded as we had an awesome experience. Took phone in today to HN, guy at service desk took phone out back, confirmed dead pixel, provided us with a brand new factory sealed replacement from their stock. All in all it took all of 3 minutes to complete the transaction

Big ups to HN on how they resolved this in a swift and efficient fashion, exit over happy little girl with a perfect new phone!