Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Item

1352 posts

Uber Geek

Subscriber

#237968 27-Jun-2018 08:37
Send private message

My 6 month old 8 plus has developed an intermittently faulty lightning port.

 

It works most of the time, but the action has become "spongy" and sometimes I have to wiggle or re-seat it to get the charge or CarPlay connection going.

 

I have the phone under contract with 2Degrees but would I be best going through them or straight to Apple to get it repaired under warranty?





.

Filter this topic showing only the reply marked as answer Create new topic
Nate001
312 posts

Ultimate Geek


  #2044565 27-Jun-2018 08:48
Send private message

Have you checked there isn't a bit of fluff in the port? You'll be surprised what you can dig out with a needle/pin...


Item

1352 posts

Uber Geek

Subscriber

  #2044568 27-Jun-2018 08:53
Send private message

Nate001:

 

Have you checked there isn't a bit of fluff in the port? You'll be surprised what you can dig out with a needle/pin...

 

 

 

 

I did have a gentle poke around and found one very small bit of pocket lint which I removed...didn't seem to help significantly and I can't see anything else in there.

 

I am trying to dig out a can of compressed air and give that a go first as well.

 

It is odd - it seems almost as if the little internal friction clips are inconsistently gripping - sometimes I get a tactile soft "click" when I seat it, other times not.





.

 
 
 
 


gehenna
6634 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #2044569 27-Jun-2018 08:56
Send private message

Give AppleCare a call as you're within the first 12 months of their support.  They'll give you the best route to getting it resolved, which is probably direct with a service provider like Service Plus


surfisup1000
4875 posts

Uber Geek


  #2044570 27-Jun-2018 08:57
Send private message

The same symptom happened to my iphone. 

 

It would sometimes charge, sometimes not.  The lightning connector had some lateral movement when connected to the phone, like it was uneven.  Your spongy description would apply. 

 

I visually checked the phone socket at it 'looked ok'.  However, just in case I used a pin to scratch out any debris that may have accumulated - and quite a bit of compacted dust did actually come out. 

 

Fixed the issue perfectly. 


Item

1352 posts

Uber Geek

Subscriber

  #2044577 27-Jun-2018 09:05
Send private message

Nate001:

 

Have you checked there isn't a bit of fluff in the port? You'll be surprised what you can dig out with a needle/pin...

 

 

surfisup1000:

 

The same symptom happened to my iphone. 

 

It would sometimes charge, sometimes not.  The lightning connector had some lateral movement when connected to the phone, like it was uneven.  Your spongy description would apply. 

 

I visually checked the phone socket at it 'looked ok'.  However, just in case I used a pin to scratch out any debris that may have accumulated - and quite a bit of compacted dust did actually come out. 

 

Fixed the issue perfectly. 

 

 

 

 

I confess I rolled my eyes a little:

 

"but I have already done this 3-4 times now and it is definitely clear and I really don't want to damage the pins..."

 

 

 

...but I gave it another, slight more vigorous probing/scraping with an iPhone SIM removal tool and:

 

 

 

 

embarassed

 

 

 

Thanks for pushing the point guys - with that lint removed it is clear how bad it had got; the action is crisp and clean now!

 

 





.

Nate001
312 posts

Ultimate Geek


  #2044581 27-Jun-2018 09:07
Send private message

Item:

 

Nate001:

 

Have you checked there isn't a bit of fluff in the port? You'll be surprised what you can dig out with a needle/pin...

 

 

surfisup1000:

 

The same symptom happened to my iphone. 

 

It would sometimes charge, sometimes not.  The lightning connector had some lateral movement when connected to the phone, like it was uneven.  Your spongy description would apply. 

 

I visually checked the phone socket at it 'looked ok'.  However, just in case I used a pin to scratch out any debris that may have accumulated - and quite a bit of compacted dust did actually come out. 

 

Fixed the issue perfectly. 

 

 

 

 

I confess I rolled my eyes a little:

 

"but I have already done this 3-4 times now and it is definitely clear and I really don't want to damage the pins..."

 

 

 

...but I gave it another, slight more vigorous probing/scraping with an iPhone SIM removal tool and:

 

 

 

 

embarassed

 

 

 

Thanks for pushing the point guys - with that lint removed it is clear how bad it had got; the action is crisp and clean now!

 

 

 

 

 

 

There is your problem...


JPNZ
303 posts

Ultimate Geek


  #2045163 28-Jun-2018 09:20
Send private message

Isint it amazing how much lint can make it up there!!





Panasonic 65GZ1000, Onkyo RZ730, Atmos 5.1.2, AppleTV 4K, Nest Mini's, PS4, MacbookPro, iPad Pro, Apple watch S4, iPhone XR


 
 
 
 


Coil
6615 posts

Uber Geek
Inactive user


  #2045165 28-Jun-2018 09:24
Send private message

I tend to use tooth picks. They are non conductive in the case you may short something out. Unsure if you can but thats my rule..
Just did this to my phone and i got a little pad of lint out!

 

Never had an issue before tho. 


1eStar
1599 posts

Uber Geek


  #2045169 28-Jun-2018 09:38
Send private message

My friend was having the same issue, but it was leading to frequent connects and reconnects during charging. After removal of lint, blowing of air etc, the final remedy was to empty half a can of contact cleaner into the port.

antoniosk
2062 posts

Uber Geek

Trusted
Lifetime subscriber

  #2045229 28-Jun-2018 09:56
Send private message

Item:

 

I confess I rolled my eyes a little:

 

"but I have already done this 3-4 times now and it is definitely clear and I really don't want to damage the pins..."

 

 

 

...but I gave it another, slight more vigorous probing/scraping with an iPhone SIM removal tool and:

 

 

 

embarassed

 

 

 

Thanks for pushing the point guys - with that lint removed it is clear how bad it had got; the action is crisp and clean now!

 

 

The guys at ServicePlus tell me lint in the port is a REALLY common fault... pretty soon all ports on these devices will be good so the unit will be hermatically sealed, only wirelss for charging headphone sims etc.





________

 

Antoniosk

 

Click to see full size


Filter this topic showing only the reply marked as answer Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.