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Topic # 239424 17-Jul-2018 10:24
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Any suggestion?  I have read about Synios and AnyTrans.  

 

 

 

Situation: 

 

Person has an iPhone 6 Plus.  Touchscreen is unresponsive at times but it seems to be ok with just authorising access.  Person then bought an Android.  They didn't enable iCloud so there are no pictures and videos online.  They might have a 64 or 128GB iPhone 6 so the iCloud's 5GB or Google Drive won't be large enough anyway.  

 

 

 

I managed to update their phone with iTunes, they never used iTunes and was able to do a phone backup to the cloud and also to their computer.  I read Synios can extract this backup file and AnyTrans can extract the files directly off the handset?  

 

Yep, no backups at all for the few years, and photos and videos of their once newly born son.

 

 

 

 

 

Cheers.  


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  Reply # 2057608 17-Jul-2018 10:28
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Plug it in with USB.  Run Image Capture if it's a Mac.  Select the iPhone as the camera and drag/drop the images to the computer.




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  Reply # 2057617 17-Jul-2018 10:37
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gehenna:

 

Plug it in with USB.  Run Image Capture if it's a Mac.  Select the iPhone as the camera and drag/drop the images to the computer.

 

 

 

 

I will try an imaging software.  

 

 

 

They and I have a desktop PC.  Was able to use Windows Explorer.  The second folder of 80 files was able to be done so.  The first folder of 800 files crashes.  


 
 
 
 


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  Reply # 2057620 17-Jul-2018 10:43
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Try a different lightning cable if you have one.

 

I have seen them be a bit fussy with non-oem cables.

 

Windows Photo Viewer or similar should be able to import the photos off the iPhone no problem (just did it with a friends that he is selling - no issues).


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  Reply # 2057622 17-Jul-2018 10:45
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Yeah when connected to a computer it just shows up like a regular camera device so you can access the images the same way you would with any camera that's connected.  It's when you want to do things like syncing images to a photo library etc that you need iTunes and then levels of authentication, above the usual "Do you trust this computer".  


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  Reply # 2057623 17-Jul-2018 10:48
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gehenna:

 

Plug it in with USB.  Run Image Capture if it's a Mac.  Select the iPhone as the camera and drag/drop the images to the computer.

 

 

If its a mac just plug it in unlocked as run "photos" ( was iPhoto) , the mac will ask if you want to slurp in all the photos and videos,


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  Reply # 2057666 17-Jul-2018 12:17
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What about using one of those transfer cables between android and iPhone? Can you get one of them to work without an app etc?





 




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  Reply # 2058192 18-Jul-2018 10:08
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Thanks for that Windows Photo was able to get the files back using the import feature.  

 

 

 

I tried using Imobie but it keeps saying phone not connected.  Phone works with iCloud and iTunes.  I have the camera roll now, but would like to trawl thru it further and pick our photographs the person used WeChat with.  

 

 

 

https://www.imobie.com/support/apple-device-not-recognized.htm

 

 

 

 

 

Cheers.  


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  Reply # 2058274 18-Jul-2018 11:16
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wellygary:

 

gehenna:

 

Plug it in with USB.  Run Image Capture if it's a Mac.  Select the iPhone as the camera and drag/drop the images to the computer.

 

 

If its a mac just plug it in unlocked as run "photos" ( was iPhoto) , the mac will ask if you want to slurp in all the photos and videos,

 

 

Yeah but if you don't already use Photos it can be a pain to set up, Image Capture is the quickest cleanest way to get stuff off the device without putting the images into some kind of database


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