Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1190 posts

Uber Geek
+1 received by user: 115

Subscriber

Topic # 242458 29-Oct-2018 12:29
Send private message quote this post

A friend of mine who buys ipads and iphones because he is a complete techno-phobe has a problem I can't fix either.

 

It's an ipad (running 9.3.5) has stopped accessing two IMAP email accounts he uses for work. Now this is basic stuff and the two accounts can be added to my android phone in under 30 seconds, but the ipad will just not verify the SMTP server.

 

Both accounts are using the same imap server which is mail.domain.com.

 

Both usernames and passwords are correct because we can open them in webmail and add them to my android phone.

 

We tried 3G and wifi, rebooted the ipad, deleted the outgoing servers, deleted the two accounts, but nothing.

 

When trying to enter a new account it just sits there on verifying and after a good five minutes it eventually says "Cannot Connect Using SSL". If we say create anyway it eventually puts us back to the settings screen. We then go into the SMTP server and add the details manually (mail.domain.com, Use SSL, username and password, port 465) again it just sits there on verifying until it says it can't connect.

 

What are we missing ?

 

 


Create new topic
4728 posts

Uber Geek
+1 received by user: 2209

Trusted
Subscriber

  Reply # 2116039 29-Oct-2018 12:31
Send private message quote this post

An update to a more current iOS version?





iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.




1190 posts

Uber Geek
+1 received by user: 115

Subscriber

  Reply # 2116231 29-Oct-2018 14:21
Send private message quote this post

iPad tells me it's already at the latest version.

 
 
 
 


528 posts

Ultimate Geek
+1 received by user: 112


  Reply # 2116294 29-Oct-2018 15:08
2 people support this post
Send private message quote this post

Your friend is properly using iPad 2nd or 3rd generation which will only take a max of iOS 9.3.5. Anyway it sounds like that if these are work iPads connecting to a work IMAP mail server. The the work IT department have properly changed their SSL/TLS certificate requirements for newer certificates than iOS 9.3.5 have installed.

 

Best bet is he takes the iPads into the IT department and has a wee chat to the boffins and politely remind them that some employees are still using outdated iOS iDevices and they either take that into account in their security systems or they update their employee iDevices.cool

 

In the mean time delete the accounts again, reboot, setup the accounts again but ensure SSL is OFF. Not an ideal fix but should work till he speaks to his work IT boffins.





iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

 

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra


350 posts

Ultimate Geek
+1 received by user: 129


  Reply # 2116310 29-Oct-2018 15:32
One person supports this post
Send private message quote this post

The mail app is too old methinks. Newer versions have vulns patched, if its failing on ssl negotiation then the work mail server requires your friend to use a newer client.

 

 

I wouldn't call them 'boffins', they're doing their jobs. Better than some places I've seen that don't update for half a decade...

 

 

I reckon they'd have SSL mandatory so disabling wouldn't work (I wouldn't use this for work regardless). Unless your friend can update his devices, he'd have to peruse the app store for a compatible third-party mail app. I'm sure theres an open source one out there.

528 posts

Ultimate Geek
+1 received by user: 112


  Reply # 2116313 29-Oct-2018 15:41
One person supports this post
Send private message quote this post

SpartanVXL: ....... I wouldn't call them 'boffins', they're doing their jobs......

 

boffin

 

Noun

 

British informal they wore the white coats of the back-room boffin: expert, specialist, authority, genius, mastermind; scientist, technician, researcher, inventor; informal egghead, brains, Einstein, whizz, wizard, alpha geek; British informal brainbox, clever clogs; North American informal maven, rocket scientist, brainiac ,  a person with knowledge or a skill considered to be complex or arcane: a computer boffin.





iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

 

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra


350 posts

Ultimate Geek
+1 received by user: 129


  Reply # 2116381 29-Oct-2018 16:34
Send private message quote this post

FineWine:

SpartanVXL: ....... I wouldn't call them 'boffins', they're doing their jobs......

 

boffin

 

Noun

 

British informal they wore the white coats of the back-room boffin: expert, specialist, authority, genius, mastermind; scientist, technician, researcher, inventor; informal egghead, brains, Einstein, whizz, wizard, alpha geek; British informal brainbox, clever clogs; North American informal maven, rocket scientist, brainiac ,  a person with knowledge or a skill considered to be complex or arcane: a computer boffin.

 

 

Well boo, I've only heard it in derogatory context.

 

 

You learn something new everyday I suppose...

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.