Need help with Ipad Touch ID error "Unable to set up touch id, please try again"

Forums › Apple iOS and devices › Need help with Ipad Touch ID error "Unable to set up touch id, please try again"

bunnyrabbyt

4 posts

Wannabe Geek

#248743 8-Apr-2019 11:19

Hello

I have been getting this error "Unable to set up touch ID, please try again" - i have tried resetting the ipad and still no joy, wondering if there anyone else has come across this error?

I have the 9.7" ipad pro 2016 version. Its has just randomly started doing this from late last year and i thought it would go away once the IOS updated but hasn't and i have the latest IOS still no joy.

Appreciate any guidance or help from anyone who can help.

Thank you.

GSManiac

494 posts

Ultimate Geek
+1 received by user: 273

#2212712 8-Apr-2019 11:38

I would tweet @applesupport
I’ve done it a couple of times now and always get a response rather quickly.
I don’t even bother wasting my time trying to google answers now.

GSManiac

494 posts

Ultimate Geek
+1 received by user: 273

#2212713 8-Apr-2019 11:38

I would tweet @applesupport
I’ve done it a couple of times now and always get a response rather quickly.
I don’t even bother wasting my time trying to google answers now.

tripp

3848 posts

Uber Geek
+1 received by user: 1220

Trusted

Lifetime subscriber

#2212718 8-Apr-2019 11:51

Sounds hardware issue.

rendezvous

197 posts

Master Geek
+1 received by user: 50

#2212780 8-Apr-2019 12:44

I used their online chat a couple of days ago with a small mouse issue. I was chatting to someone within a couple of minutes. It’ll ask for your serial number to begin with.