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73 posts

Master Geek

# 250595 17-May-2019 19:59
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I updated my ATV4K to 12.3 earlier this week and I am having some issues with the TVNZ and Lightbox apps.


- TVNZ - seems to log out my username several times a day.  But not always.  Some issues with maintaining credentials.


- Lightbox - sound drops out at random when playing back shows.   Resetting the Lightbox app does not work, required a reboot of ATV.   Does not seem to impact other apps.




Is anything else seeing similar symptoms?



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2166 posts

Uber Geek
+1 received by user: 244


  # 2240246 17-May-2019 20:47
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That is strange. No issues for me with either of those apps on 12.3.

Have you tried deleting them and reinstalling?

iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV HD | Apple Watch Series 4 44mm (Space Grey)

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Uber Geek
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  # 2240262 17-May-2019 21:42
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Also having strange issues with the TVNZ app but I’m sure it started before I updated the OS.
Haven’t used lightbox.


372 posts

Ultimate Geek
+1 received by user: 57

  # 2240281 17-May-2019 23:18
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noticed same problems on atv 4 (non 4k)


also scrolling up and down left right  is a bit sluggish

73 posts

Master Geek

  # 2240579 18-May-2019 16:03
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I uninstalled and reinstalled Lightbox and will see if I have the same issues.


I note that the TVNZ app had an update yesterday, so will cross fingers that the issue is solved.  


I normally run the ATV with my US account active.   I am not sure if I have to switch back to my NZ account for it to kick in the updates.   I would expect not.




I haven't noticed any issues with scrolling left and right yet.

847 posts

Ultimate Geek
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  # 2240610 18-May-2019 17:16
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Give them Feed Back, they don't know till you tell them


TVNZ OnDemand




Apple TV

iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2


Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra

73 posts

Master Geek

  # 2240839 19-May-2019 16:13
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Thanks for the links, will do.

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