Faulty iPad. What are my options?

Forums › Apple iOS and devices › Faulty iPad. What are my options?

3puttssuck

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# 251274 16-Jun-2019 18:46

I have a 5th Generation iPad mini that is 18 months old. No Apple Care, so only 12-month standard warranty. The Volume down button has stopped working, no movement when you push on it. It is an unreasonable expectation of having it repaired at no cost under the CGA? I have not approached the Retailer or Apple at this stage, just looking for an idea of my options, if I get any push back.

TIA.

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# 2259218 16-Jun-2019 18:48

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Take it back to place of purchase with POP and say you want it fixed

If they say out of warranty the bring up CGA

As simple as that

nzlogan

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# 2259224 16-Jun-2019 19:01

In my experience taking the product directly back to an Apple service centre has always had a good result - then you won't have to deal with the retailer sending it back and forth to Apple. The service centres I've dealt with have said straight away if it's covered by CGA, and it seems in your case that would be likely.

scuwp

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# 2259235 16-Jun-2019 19:34

Don't Apple have 2 years warranty in NZ? In any event clearly a good case to claim CGA

Always be yourself, unless you can be Batman, then always be the Batman

smalltrader

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# 2259236 16-Jun-2019 19:34

Standard warranty for Apple products in NZ has been 2 years for a while now.

Have you read you your Apple warranty statement? Regardless your device is covered by CGA.

3puttssuck

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# 2259244 16-Jun-2019 19:57

smalltrader:
Standard warranty for Apple products in NZ has been 2 years for a while now.

Have you read you your Apple warranty statement? Regardless your device is covered by CGA.

Yes, you are correct, 2 Years. I didn’t realise this. Good news, should be a hassle free repair.

Brumfondl

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# 2259280 17-Jun-2019 01:08

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Actually the Apple Warranty in NZ is only 1 year, same as the rest of the world. Pretty sure they have just directed resellers etc to treat the warranty as two years (3 for macs) as their way around the CGA. There are other threads about that on here... John was completely correct with his advice though.

I also guarantee it is not a 5th gen mini if it is 18 months old as they only came out in March this year.

CYaBro

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# 2259291 17-Jun-2019 07:34

Yup it will be covered for at least two years automatically in NZ if it was bought from an Apple Authorised Reseller or direct from apple here in NZ.
It won’t be repaired though, you’ll get a replacement and your faulty one will be sent back to apple.

surfisup1000

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# 2259305 17-Jun-2019 08:52

Brumfondl:

Pretty sure they have just directed resellers etc to treat the warranty as two years (3 for macs) as their way around the CGA.

It is not a way around the CGA though. Plenty of disputes tribunal cases show that.

3puttssuck

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# 2260163 18-Jun-2019 12:11

Brumfondl:
Actually the Apple Warranty in NZ is only 1 year, same as the rest of the world. Pretty sure they have just directed resellers etc to treat the warranty as two years (3 for macs) as their way around the CGA. There are other threads about that on here... John was completely correct with his advice though.

I also guarantee it is not a 5th gen mini if it is 18 months old as they only came out in March this year.

18 months old. Apple on phone & online confirm it is 5th generation, as does retailer.

3puttssuck

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# 2260169 18-Jun-2019 12:20

Interesting outcome so far. I went to the retailer this morning. They called Apple and Apple said it is out of warranty and it is a hardware issue. Not up to them to do anything. The retailer is now sending it to an Apple repair agent to see what happens.

surfisup1000

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# 2260200 18-Jun-2019 13:30

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3puttssuck: Interesting outcome so far. I went to the retailer this morning. They called Apple and Apple said it is out of warranty and it is a hardware issue. Not up to them to do anything. The retailer is now sending it to an Apple repair agent to see what happens.

Apples response is the retailers problem, not yours.Apple have ignored their CGA obligations.

The commerce commission warned apple on 2 things last year....

Firstly, that their products should last a reasonable time, the warranty is irrelevant in that respect.

Secondly, apple cannot replace faulty goods with 2nd hand product.... eg, 'remanufactured'.

The Aussie CC fined apple 9 million dollars for ignoring consumer law.

Our CC sent apple a letter.

I wonder if our CC is underfunded, or are they just poorly managed? Surely slapping the big guys with massive fines will send a message.

eracode

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# 2260251 18-Jun-2019 14:03

3puttssuck: Interesting outcome so far. I went to the retailer this morning. They called Apple and Apple said it is out of warranty and it is a hardware issue. Not up to them to do anything. The retailer is now sending it to an Apple repair agent to see what happens.

Who would be expected to pay for the repair? It can’t be you because this is clearly a valid CGA situation.

CYaBro

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# 2260257 18-Jun-2019 14:09

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surfisup1000:

Secondly, apple cannot replace faulty goods with 2nd hand product.... eg, 'remanufactured'.

Why not? The remanufactured i-devices all have a brand new display, brand new housing, and brand new battery.

It's just the other components inside that may be remanufactured but could also be brand new.
Not really any different to them replacing a faulty component in your own device, in fact it is better as you now have a device that looks brand new again.

mattwnz

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# 2260311 18-Jun-2019 15:17

CYaBro:

Why not? The remanufactured i-devices all have a brand new display, brand new housing, and brand new battery.

It's just the other components inside that may be remanufactured but could also be brand new.
Not really any different to them replacing a faulty component in your own device, in fact it is better as you now have a device that looks brand new again.

Possibly because of this article I read https://www.consumer.org.nz/articles/refurbished-iphone-not-adequate-replacement

I would agree however that if someone had say a 2 year old device, and it wasn't in great physical condition, or the battery was failing, then a swap over for a remanufacturered product could be a good solution for many.

tdgeek

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# 2260327 18-Jun-2019 15:35

mattwnz:

CYaBro:

Why not? The remanufactured i-devices all have a brand new display, brand new housing, and brand new battery.

It's just the other components inside that may be remanufactured but could also be brand new.
Not really any different to them replacing a faulty component in your own device, in fact it is better as you now have a device that looks brand new again.

Possibly because of this article I read https://www.consumer.org.nz/articles/refurbished-iphone-not-adequate-replacement

I would agree however that if someone had say a 2 year old device, and it wasn't in great physical condition, or the battery was failing, then a swap over for a remanufacturered product could be a good solution for many.

Agree, but CC says otherwise. Refurbished also gets past the fact that a new phone should be fine in the batch, but a refurbished is tested fully. I assume its more efficient for Apple to replace with refurbished, but in NZ they should repair them to ensure that user gets back all the scratches and dust and grime

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