Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


geekiegeek

2513 posts

Uber Geek
Inactive user


#261851 18-Dec-2019 10:03
Send private message

So I just noticed a crack in my MacBook screen mainly in the bezel portion and I haven't dropped the laptop or damaged it in anyway. It seems to me to be a defect. The laptop is still under warranty so I've booked to take it to my local Oobe for a repair on Friday.

 

I've read a few similar posts online where people have successfully had this sorted under warranty. I think from memory there a one or two Apple repairers hanging around on these forums so I thought I'd put this out there and see what people think my chances are. You can see from the photos that there are no impacts or signs of damage apart from the crack - The crack also looks worse under direct light for photo reasons but in use you hardly notice it.

 

Click to see full size

 

Click to see full size

 

 

 

 

 

 


Create new topic
Item
1672 posts

Uber Geek


  #2377521 18-Dec-2019 10:26
Send private message

Maybe hard to tell from the picture but it looks more like a scrape/gouge from some kind of impact with a foreign object more than from a manufacturing flaw or glass defect.

 

If that's the case it will definitely be your word against the evidence that they see before them!

 

If you have full extended Apple Care, then it may help sway them - IME they are more inclined to help "contentious" (in their eyes) claims if you have shelled out for the full coverage.

 

If you can find any evidence online of others suffering similar issues which could reasonably be attributed to a defect rather than user misadventure, it may well help any claim you make.

 

I would say "go for it" as you have nothing to lose, but don't be surprised if it is rejected outright or if they come to the table with a reduced fee repair as a compromise.





.

 
 
 

You will find anything you want at MightyApe (affiliate link).
geekiegeek

2513 posts

Uber Geek
Inactive user


  #2377587 18-Dec-2019 11:36
Send private message

Yeah I figured its worth trying at least, better that then be left wondering.


CYaBro
4084 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #2377588 18-Dec-2019 11:41
Send private message

Apple would cover a single hairline crack in the display, same with iPhones/iPads, when there is no point of impact apparent.

 

But as Item said it looks more like a scrape or gouge rather than a crack, and you can see the point of impact on the right side, so I'd say Apple won't cover it.
But also no harm in trying. :)




networkn
Networkn
30204 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #2377589 18-Dec-2019 11:43
Send private message

Unless there is a known defect for the model that affects you, it's less likely they will cover it under warranty. I'd say 99% of cracked screens are caused by the end-user, accidentally. May as well ask, you might get lucky.

 

I wouldn't be surprised if they declined it though.

 

Good luck.

 

 


gehenna
7945 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #2377670 18-Dec-2019 12:27
Send private message

Depends how hard you push.  If you're adamant it's not your fault and you still get no love from the frontline Warranty folks, escalate to Customer Relations.  Worked for me a few times when I had push back on some issues that were nothing to do with anything I did (Polycarb top case cracking etc).  


Geektastic
17689 posts

Uber Geek

Trusted
Lifetime subscriber

  #2378097 18-Dec-2019 22:31
Send private message

This is a situation where Apple Care (or Apple Care Plus as it now seems to be) is your friend.

 

 

 

"AppleCare+ for Mac provides up to three years of expert technical support and additional hardware coverage from Apple, including up to two incidents of accidental damage, each subject to a service fee of NZ$169 for screen damage or external enclosure damage"






lxsw20
3192 posts

Uber Geek


  #2378123 19-Dec-2019 02:03
Send private message

Yeah I think you'll have a hard time with the story it just appeared out of the blue one day. My guess is something was left on the palm rest when the lid was closed.




mattwnz
19378 posts

Uber Geek


  #2378125 19-Dec-2019 02:14
Send private message

It is really hard to tell from your two photos. 


Create new topic





News and reviews »

Samsung Announces Galaxy AI
Posted 28-Nov-2023 14:48


Epson Launches EH-LS650 Ultra Short Throw Smart Streaming Laser Projector
Posted 28-Nov-2023 14:38


Fitbit Charge 6 Review 
Posted 27-Nov-2023 16:21


Cisco Launches New Research Highlighting Gap in Preparedness for AI
Posted 23-Nov-2023 15:50


Seagate Takes Block Storage System to New Heights Reaching 2.5 PB
Posted 23-Nov-2023 15:45


Seagate Nytro 4350 NVMe SSD Delivers Consistent Application Performance and High QoS to Data Centers
Posted 23-Nov-2023 15:38


Amazon Fire TV Stick 4k Max (2nd Generation) Review
Posted 14-Nov-2023 16:17


Over half of New Zealand adults surveyed concerned about AI shopping scams
Posted 3-Nov-2023 10:42


Super Mario Bros. Wonder Launches on Nintendo Switch
Posted 24-Oct-2023 10:56


Google Releases Nest WiFi Pro in New Zealand
Posted 24-Oct-2023 10:18


Amazon Introduces All-New Echo Pop in New Zealand
Posted 23-Oct-2023 19:49


HyperX Unveils Their First Webcam and Audio Mixer Plus
Posted 20-Oct-2023 11:47


Seagate Introduces Exos 24TB Hard Drives for Hyperscalers and Enterprise Data Centres
Posted 20-Oct-2023 11:43


Dyson Zone Noise-Cancelling Headphones Comes to New Zealand
Posted 20-Oct-2023 11:33


The OPPO Find N3 Launches Globally Available in New Zealand Mid-November
Posted 20-Oct-2023 11:06









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Norton for Gamers